Acrobat 8 Pro: Can't install 8.1.7 update?

Hi there,
I am currently "successfully running" Acrobat 8.1.6 Professional on Windows XP. Recently, the Adobe Updater has been indicating that there is now an 8.1.7 update, and prompts me to install it. Unfortunately, this update fails to install. The updater shows that the installation has started, then prompts me for my installation CD (which I obediently provide), then pops up the following error message:
"Adobe Acrobat 8.1.7 (CPSID_50029) failed to install."
This has happened on several occasions.
Has anyone else experienced this? and if so, could you share any successful solutions you've found?
Thanks and best regards,
--Michael

Hi Bill@VT - thank you for your suggestion. Unfortunately, downloading the patch directly from adobe.com didn't help either... the update still prompts me for the original Acrobat 8 Professional installation CD (which I obediently provide), the spits back a new error message:
"Error applying transforms. Verify that the specified transform paths are valid."
*sigh* Oh well... this seems to be a non-critical update anyway, so I'll just live without it...
Thanks and best regards,
--Michael

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Adobe acrobat x pro can't install

Hi,
I've managed to install all the elements of the CS5 suite (thanks to manish!), but the acrobat pro x still refuses to install. I'm getting a message that my system doesn't comply with the minimal requirements, but I've checked them out, and everything seems to be up to date. Also, it seems strange that the minimal requirements for all the other programs (flash, etc. ) are ok, but that acrobat needs something entirely different.
Has anyone else had this problem? Any advice?
thanks,
Sam

Hi,
Got to the install logs, not quite sure what to look for though...here is the last bit of the logs. Let me know if you'd like me to paste the entire file, thanks.
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS5.1 Core_x64
          This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
          Family: InDesign
          ProductName: Adobe InDesign CS5.5 Icon Handler x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Player for Embedding x64 3.1
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: Shared Technology
          ProductName: Photoshop Camera Raw (64 bit)
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeCMaps x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Linguistics CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobePDFL x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeTypeSupport x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
ERROR: DW046: Following Conflicting processes were running -
block:Dreamweaver MX 2004 (Dreamweaver.exe)
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 24 - User cancelled out of install/uninstall/reinstall.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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Platform: Mac Snow Leopard 10.6.8, purchased DVD
Error messages I get:
Acrobat X Pro does not install - Mac Snow Leopard 10.6.8 - CS 6 Upgrade (Design Standard 5.0 -> Master Collection 6)
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
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ERROR: DW050: - Acrobat X Pro : Install failed
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Tried a few things regarding the Mac, in vain so far - the /var/log/install.log from my latest attempt:
May 11 20:08:57 **user** runner[573]: Administrator authorization granted.
May 11 20:08:58 **user** installer[570]: Will use PK session
May 11 20:08:58 **user** installer[570]: Starting installation:
May 11 20:08:58 **user** installer[570]: Configuring volume "Macintosh HD"
May 11 20:08:58 **user** installer[570]: Preparing disk for local booted install.
May 11 20:08:58 **user** installer[570]: Free space on "Macintosh HD": 211,2 GB (211203407872 bytes).
May 11 20:08:58 **user** installer[570]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.570sPMKwC"
May 11 20:08:58 **user** installer[570]: IFPKInstallElement (8 packages)
May 11 20:08:58 **user** installer[570]: PackageKit: ----- Begin install -----
May 11 20:08:58 **user** installer[570]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
May 11 20:08:58 **user** installer[570]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg >",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManag er.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg>",\ n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg>",\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg>"\n)
May 11 20:08:59 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp, uid=0)
May 11 20:09:09 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#AdobeApplicationManage r.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 11 20:10:47 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#application.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Applications/Adobe Acrobat X Pro, uid=0)
May 11 20:11:05 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#browserPlugin.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Internet Plug-Ins, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#support.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Application Support, uid=0)
May 11 20:11:13 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#automator.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Automator, uid=0)
May 11 20:11:14 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#pdfservices.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/PDF Services, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg#preferences.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/Library/Preferences, uid=0)
May 11 20:11:15 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.preinstall.pkg.E FG.dEfTvA
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: PackageKit: Shoving /var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root (3 items) to /
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.hZWYJl
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
May 11 20:11:17 **user** installer[570]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4Dl gW
May 11 20:11:17 **user** installer[570]: ./postinstall: chmod: /tmp/com.adobe.acrobat.10: No such file or directory
May 11 20:11:17 **user** installer[570]: ./postinstall: /tmp/PKInstallSandbox.hw5yWx/Scripts/com.adobe.acrobat.10.viewer.app.pkg.EFG.L4DlgW/posti nstall: line 110: chown: command not found
May 11 20:11:17 **user** installer[570]: ./postinstall: sudo: unable to cache uid, already exists
May 11 20:11:17 **user** installer[570]: PackageKit: Install Failed: PKG: post-install scripts for "com.adobe.acrobat.10.viewer.app.pkg.EFG"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./postinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAdobe Acrobat X Pro Installer.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#application.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatProfessional10.0-EFG/Adobe%20Acrobat%20X%20Pro%20Installer.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.10.viewer.app.pkg.EFG";\n}
May 11 20:11:17 **user** installer[570]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10ad4d240 "Beim Ausführen der Skripts aus dem Paket „Adobe Acrobat X Pro Installer.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:18 **user** installer[570]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
May 11 20:11:29 **user** installer[646]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg
May 11 20:11:29 **user** runner[647]: Administrator authorization granted.
May 11 20:11:29 **user** installer[646]: Will use PK session
May 11 20:11:29 **user** installer[646]: Starting installation:
May 11 20:11:29 **user** installer[646]: Configuring volume "Macintosh HD"
May 11 20:11:29 **user** installer[646]: Preparing disk for local booted install.
May 11 20:11:29 **user** installer[646]: Free space on "Macintosh HD": 209,98 GB (209983000576 bytes).
May 11 20:11:29 **user** installer[646]: Create temporary directory "/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-//Install.6460xNaAY"
May 11 20:11:29 **user** installer[646]: IFPKInstallElement (1 packages)
May 11 20:11:29 **user** installer[646]: PackageKit: ----- Begin install -----
May 11 20:11:29 **user** installer[646]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
May 11 20:11:29 **user** installer[646]: PackageKit: packages=(\n    "PKLeopardPackage <file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/A crobatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg>"\n)
May 11 20:11:55 **user** installer[646]: PackageKit: Extracting file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg#payload.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee+++++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
May 11 20:11:57 **user** installer[646]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Encountered error in reading PatchRequisite.plist.
May 11 20:11:58 **user** installer[646]: ./preinstall: 2012-05-11 20:11:58.421 defaults[661:907]
May 11 20:11:58 **user** installer[646]: ./preinstall: The domain/default pair of (/private/tmp/PKInstallSandbox.Dh4tlS/Scripts/com.adobe.acrobat.a10.AcrobatUpd1011.Aqwqd3 /Tools/PatchRequisite, SpaceBytes) does not exist
May 11 20:11:58 **user** installer[646]: ./preinstall: ERROR: Preinstall exited with error code 116.
May 11 20:11:58 **user** installer[646]: PackageKit: Install Failed: PKG: pre-install scripts for "com.adobe.acrobat.a10.AcrobatUpd1011"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten." {\n    NSFilePath = "./preinstall";\n    NSLocalizedDescription = "Beim Ausf\U00fchren der Skripts aus dem Paket \U201eAcrobatUpd1011.pkg\U201c ist ein Fehler aufgetreten.";\n    NSURL = "#payload.pkg -- file://localhost/Volumes/CS6%20MstrColl%201/Adobe%20CS6%20Master%20Collection/payloads/Ac robatXProfessional10.0-mul/AcrobatUpd1011.pkg";\n    PKInstallPackageIdentifier = "com.adobe.acrobat.a10.AcrobatUpd1011";\n}
May 11 20:11:58 **user** installer[646]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 UserInfo=0x10824f1a0 "Beim Ausführen der Skripts aus dem Paket „AcrobatUpd1011.pkg“ ist ein Fehler aufgetreten."
May 11 20:11:58 **user** installer[646]: Install failed: Die Installation ist aufgrund eines Fehlers fehlgeschlagen. Wenden Sie sich an den Hersteller der Software.

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going

I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?

[discussion moved to Acrobat Installation & Update Issues forum.]

Acrobat X Pro will not install - Outlook running

Acrobat X Pro will not install - says Outlook & Winword are running and need to be closed.
(They are not running)

hi vaughnlm
try to check your task manager and go to processes tab if outlook is listed... if it is highlight the process and click end task.
hope it helps

Can't install Adobe Application Manager Updates in Photoshop CS5

I recently build a brand new computer with Windows 7 64bit. I had deactivated my product from my old computer and reactivated with no problems. However, I now can't install any of the updates for Bridge and Photoshop CS5 Extended. I get an error message stating "Failed to install updates". Please Help

This might help :-
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings General but I don't see "reset" - please help

My new iPad mini can't install apps - I have updated to IOS 7.1.2 - I note that one possible solution is to reset all under settings>General but I don't see "reset" - please help

1. Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
2. Sign out and sign back in to iTunes and App Store
Settings>iTunes and App Store>Apple ID>Sign out and sign in

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Acrobat 8 Pro: Can't install 8.1.7 update?

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