Acrobat 9 Pro - Create PDF from Word doesn't start

I have Word 2007 and Acrobat 9 Pro installed on Windows 7. I can print a Word file to PDF, but using Create PDF on the Acrobat toolbar does almost nothing. A dialog opens and asks what to name the file, but when I click Save nothing happens. The PDF Maker doesn't even start.
When I go into Acrobat and try to Create PDF from File and select a Word file, I see a message about "starting" but then I get "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF."
So I essentially have no PDF and no useful error messages to help me find the source of the problem. I've tried repairing the Acrobat installation, and even uninstalling and re-installing, all to no avail. My IT department has tortured me for a few hours trying all the basic stuff, but nothing has helped. I found this problem description in the Adobe Knowledgebase and I followed the steps there, but still nothing. (Yes, I have my name and initials set in Word's personalization settings. That was a dumb bug, wasn't it?)
Anyone had any ideas? I can create basic PDF by printing, but that doesn't give me a hyperlinked table of contents and other good stuff that I need.
Thanks for any help!
Steve

Hi Bill,
Can you tell me a little more about PDF Maker not working in Word? It worked fine for me on my Windows XP machine with Word 2003 and Acrobat 8 (or maybe 9). It sounds like you've had a different experience. I currently have version 9.3.1, but the updater is running right now to update that. Is there another way to install the updates besides with the built-in updater? I don't seem to have control over the order of the updates when I use it.
I will try turning off features to see what happens. It doesn't look like PDF Maker gets started, though, so I don't know if it's getting far enough to even load the list of what features are on/off.

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