Acrobat 9 Pro disappeared and won't install
I have a new computer running Win7, Processor is a quad7 and has 8gigs Ram. I have no desktop icon for Acrobat 9 Pro and no link to the program under programs yet when I try to reinstall using the disk, it tells me there is a functional copy of Acrobat installed and the installer terminates. Acrobat is not listed under the uninstall programs list in the control panel and there is no Reader installed on the computer. Very frustrating. Does anyone know how to get the durn thing to reinstall? I shoould add that I have a desktop icon for AdobeSupportAdvisor but that doesn't work either, just flashes a DOS window and disappears. Abby
Have you checked to see if it is in the repair (programs) listing, or is this the uninstall you are talking about?
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Have down loaded acrobat xi trial and won't install
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Can I have Acrobat Pro 8 and Reader 9 installed at the same time?
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JoThanks for your help. I guess I was afraid of what the answer would be. I'll just have to bite the bullet and hope for the best. If it doesn't work well, I just hope it's not a bugger to undo.
And one of these days I'll just have to upgrade the whole lot!
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ANY IDEAS?
LarryHi Larry...
Another place to get help is Adobe.
Adobe Acrobat 9 Pro - Support
You might try deleting the preference file that is associated with the software.
Open a Finder window. In this case you would select the user account (or Home folder) then open the Library folder then the Preferences folder.
Delete any .plist files related to Adobe Acrobat, just move them to the Trash. They will be regenerated the next time Adobe Acrobat is launched.
Carolyn -
Acrobat Pro 9 Upgade won't install. Asking me for prior serial numbers.
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Tryingg toget back to normal on a jnew C drive andiss it painful.Hi jerry forbes,
Please check the inbox for reply.
Vikrantt Singh -
Adobe Acrobat Pro 9 and Windows Vista
The last version of Adobe I used to use is version 5. Of
course that is outdated, and it would appear that the files I
created with that version are not compatible with the Adobe Reader
9. So I downloaded the trial version of Adobe Acrobat Pro 9 and
tried to install it. The computer I am trying to install it on is
new and the OS running is Windows Vista Home Premium (32-bit I
believe). When it says it is installing, after it reaches
99.blah-blah % it keeps asking me about a scanner being connected.
What the heck is that all about? It's weird. I connect my scanner
and it scans and I print a document to a Microsoft OneNote file,
after which when I close the scanner window the program is not
installed at all. I check my program list from my start menu to see
if it is there; and nothing. This thing is, why the heck doesn't it
just install the full trial program like any other normal
installation? I just want to be able to send word, excel, etc.
documents using the acrobat distiller like I used to and create pdf
documents. This is very frustrating. If this is some kind of
strange compatibility issue with Vista, than I am really starting
to regret buying a system with Vista on it more and more. Can
anyone tell me what is going on here. What I may be doing wrong?
Anything. Please help. Thank you.Hello,
I'm sorry I'm not able to address your question. These forums
are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat User Forums:
Link to
Acrobat Forums
Thanks!
Michelle -
Adobe Acrobat Pro serial number will not install or register
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I have tried uninstalling the software, then running the adobe cleaning tool, restarting the computer, then installing the software again. This did not solve the problem.
It is nearly impossible to talk to a human being at Adobe customer support.
Can anyone help me?what os?
what file(s) (name/extension) have your downloaded and is their file size? -
I am running Acrobat X Pro on Windows 7 in Parallels. I have tried to install the Acrobat updates, but they won't install. Today I tried to create a pdf from a Word 2013 document and it crapped out. I tried to uninstall Acrobat and got Error 1310. Error writing to file: c:\Config.Msi\feea.rbf. What do I do?
Hi Beverly ,
Please refer to the following and see if this helps.
https://helpx.adobe.com/creative-suite/kb/error-1310-error-writing-file.html
Regards
Sukrit Dhingra -
When installing Acrobat Pro 11 on Windows 7 32 bit, it just hangs and won't install
When installing Acrobat Pro 11 on Windows 7 32 bit, it takes you through all the way to install, then it just hangs and won't install.
Hi mrmacnology,
Please check and ensure that you should not have any prior version of Acrobat already installed on your computer.
Do you get any specific error message?
You might try installing Acrobat from a different browser.
Regards,
Anubha -
I have installed Acrobat Pro but it won't open. I uninstalled it, reinstalled it and still the same thing. Any suggestions?
Hi maggie810,
Which OS are you using?
Did you get any errors during installation?
What version of Acrobat are you installing?
Regards,
Rave -
I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!
Hi Margot ,
You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
If it still doesn't work ,follow these steps and see how it goes .
Delete all the files from following folders:
[Home]/Library/Application Support/Adobe/SLStore
[Home]/Library/Application Support/Adobe/SLCache
And, delete all files from following folder except cache.db
[Home]/Library/Application Support/Adobe/AdobePCD
Then launch Acrobat and try to activate and check.
Regards
Sukrit Dhingra -
I purchased and downloaded Acrobat Pro XI and have installed it. I want to create a reinstall disk should I ever need it. I planned on using a DVD. I'm running Win 7 Pro w/SP1.
Hi halb10567672,
You can download the setup file again from this Link (Download Acrobat products | Standard, Pro | XI, X ) and Burn it to a DVD Disc using Windows Explorer.
Please revert back for any further query or assistance.
Regards,
Rahul -
I just purchased acrobat pro 11 and it won't download. I get this message: Acrobatpro11_dim can't be opened because the identify of the developer cannot be confirmed. Help!
Gabbimai please try downloading utilizing a different web browser. If you continue to face difficulties with the download process then I would recommend reviewing Find a download link on Adobe.com.
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To install adobe acrobat pro xi and place the license tells me it is invalid
to install adobe acrobat pro xi and place the license tell me it is invalid
@Test-Screen-Name
On the original disk I fine the "install.app" version 6.0.335.0
There is no seperat CS6 install app.
In the map "Payloads" I find
AcrobatProfessional10.0-EFG etc
AcrobatXProfessional10.0-mul
and many other files including
AdobeDesignWebPremium6-mul
AdobeDreamweaver files etcetera
So I can't find a separate "CS installer"
@Rave:
I install stand alone on my MacBook Air. Since this MBA has no disc drive I use the disc drive of my iMac. I copied the installation disk to my iMac and then with "sharing" from my iMac to MBA. -
Updated Acrobat Pro Xl and now won't open or recognize Acrobat docs. Help?
Just updated Acrobat Pro Xl and now Acrobat will not open or recognize Acrobat docs. Help?
Hi tetvet,
Which OS are you using?
Did this issue occur after you updated to 11.0.7?
Did you try repairing Acrobat and check?
Regards,
Rave
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