Acrobat 9 Pro: Links to Word TOC and cross references are lost

Question

I'm testing Acrobat 9 Pro and while it successfully creates a PDF from Word 2003 with bookmarks, all my TOC and internal page reference links are lost.
I have triple checked the conversion settings from the Adobe PDF menu option in Word, and the "Convert cross-references and table of contents to links" check box is definitely selected.
I used the same Word document on another machine with Acrobat 6 Pro installed - and the TOC and cross ref links were created successfully. As far as I can see the Adobe PDF settings in Word 2003 on both machines are the same - the only difference is that one uses Acrobat 6 Pro and the other uses Acrobat 9 Pro.
The only setting in 9 Pro I turned off was the 'enable accessibility tagging' one; it's also turned off in 6 Pro. The remaining settings are the default.
A clickable TOC and internal links is essential for my clients who often have 400+ page documents.
Anybody have any suggestions? Or can anybody confirm that they do/don't get the same behavior in Acrobat 9 Pro?

Answer 1

Thanks Abhigyan - your test PDF worked fine for me.
This is what I've done today:
1. Checked for all instances of pdfm*.dot files and removed any that were lurking in old Application Data and Microsoft Office folders.
2. Deleted all Acrobat 5 and 6 folders and subfolders still lurking in Program Files.
3. Used Add/Remove to delete Adobe Reader 8 and its updates. I figure I can always install Reader 9 if I need it as a separate app.
4. Checked that everything was gone using the Windows Installer CleanUp utility (it was).
5. Restarted my machine.
6. Turned off my anti-virus software.
7. Did a search for any pdfm*.dot files - found one only in the current Microsoft Office folder and left it there.
8. Reinstalled Acrobat 9 Professional.
9. Opened my test Word 2003 document.
10. Checked all the Acrobat conversion settings and left them as the defaults.
11. Converted the doc to PDF and checked for internal links. Yes! The TOC links worked! But my joy was short-lived as the page link didn't work...
12. Tried various other conversion settings based on some suggestions from Lance in first level Adobe Support yesterday - still no page link. And I also lost the TOC links when I cleared the Enable Accessibility check box on the Settings tab of the conversion settings.
13. Checked the Edit > Preferences > Convert To PDF settings for Word in Acrobat 9 - add bookmarks and add links are both selected (default).
14. Used Acrobat 9 to create the PDF (File > Create > From File) hoping that this might might a difference. Nope. No TOC or page links.
15. Changed conversion settings back to default via Word 2003, and created a PDF from a longer document. Again the TOC links worked, the URLs worked (they always did), the bookmarks worked (they always did too), but the none of the internal page cross-reference links worked.
So my summary is this:
* I can only create TOC links *if* Enable Accessibility is turned on, but I have always turned this off in earlier versions of Acrobat as I don't need it and it made the process of creating a PDF from a long document incredibly slow - I'm wary of using it!
* I cannot get internal page links to work at all, no matter which method I use to create the PDF (from within Word or within Acrobat), and no matter which conversion settings I select.
I really don't know what to try next. Manually creating links for what could be hundreds of cross-references in a single document is NOT an option, especially as I have many of these long documents.
Any further suggestions?