Acrobat Adobe Pro XI will not run due to error code 213:11 after downloading from creative cloud with no issues.

I have uninstalled and reinstalled 4 times, have added plugins to firefox and to no avail.  I have contacted support twice, was disconnected once and the second time was told to uninstall and reinstall and my account was closed as fixed.  I have reinstalled with the firewall off. same error code.
what is the problem??? I am pulling my hair out!  I purchased in mid-Aug to use for school and have not been able to create one useable document yet.
I need the Acrobat pro, that is all I care about!!
some one please help!!!
Sharon

Hi 5unflower,
Please run the patch mentioned in the KB: http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
Regards,
Rave

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