Acrobat and Reader XI getting "stopped working" error message when closing

Every computer running Windows 7 and Reader or Acrobat in our office is having an issue where the Windows error message "Adobe Reader/Acrobat has stopped working" appears as the user is exiting a PDF. It doesn't happen every time but it happens fairly often and appears to be happening on each of the 5 workstations currently running Windows 7 and either Acrobat or Reader XI. When trying to move the PDF into another folder after this happens an error message comes up stating that the file is currently open and can't be moved.

Hey emmaw7542582,
Could you please try installing Adobe Reader DC (the latest version) from the below mentioned link:
Adobe Acrobat Reader DC Install for all version
Then, try opening those PDFs again and see if the same message appears.
If that does not resolve your problem, then please share the screenshot of the error message.
Hope to get your response.
Regards,
Anubha

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