Acrobat installed on Mac, but update function fails with "..not connected to internet.."

I successfully installed Acrobat Pro version 11.0.0 on two MacBook Pro's running OS X Yosemite 10.10.3. Adobe runs and works fine, however when attempting to update to version 11.0.10, I get the following:
"Cannot download update files. Please verify that you are connected to the Internet and check for updates again later.
Error:  1109"
The computers are definitively connected to the internet, so why doesn't this work? I completely re-installed it on one computer, but have the exact same problem. Please help.
Thanks.
- James

Hi ,
The possible reasons that you are experiencing the internet connectivity issue is that either you are offline or the clock on your computer is set incorrectly .
Please check the internet connectivity ,if it is connected ,you could disconnect it once and they try reconnecting or you could adjust the clock on your system and try again .
You could also refer the following document .
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Regards
Sukrit Dhingra

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