Acrobat Pro 10.1.1.33 crashes on Windows 7 with latest updates

Question

Today I updated Acrobat X Pro to the latest version, and Windows 7 32 bit too. When I select the menu option Preferences in Acrobat, Acrobat crashes. Before there was an error message displayed via a dialog window, but now there no message. The Acrobat window simply disappears. As I recall, the error message was related to Visuall C++ and it said something about a virtual function.
This is from the event log:
Faulting application name: Acrobat.exe, version: 10.1.1.33, time stamp: 0x4e64e9d5
Faulting module name: Multimedia.api, version: 10.1.1.33, time stamp: 0x4e64f881
Exception code: 0x40000015
Fault offset: 0x0005c678
Faulting process id: 0x850
Faulting application start time: 0x01cc728e366397b1
Faulting application path: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins\Multimedia.api
Sorry I cannot provide more details as I don't know much about error reporting under Windows. I'm running Windows 7 as a guest in VirtualBox 4.12.

Answer 1

I too saw this behavior but can not reproduce it.  I just installed Acrobat X last week and it has given me intermittent trouble since then.  Immediately after installing, it required a system reboot and it changed my screen resolution from the native 1920x1200 to 1280x800.  The following day, the laptop's screen went on an acid trip, then had a whiteout, something that has never happened in its 4.5 years.  It worked perfectly on reboot and that has not happened again.  Then a mac user sent me a gigantic pdf (18mb for 6 pages), with one missing page as an addendum.  In trying to insert the missing page, Acrobat locked up my system multiple times, giving out of memory error messages (it has 4mb physical RAM, can use 3.25mb).  I finally got Acrobat to work when it came out of being locked up and it changed the screen resolution to 1280x800 again.  Needless to say, I did my business in the lower resolution and saved, then closed Acrobat.  After rebooting and changing the resolution back, I opened the new file with no other programs open and reduced the file size so that it is now under 2.5mb.  Acrobat still balked at opening the smaller file until I started opening programs one by one with Task Manager and Resource Monitor running.  I finally got Acrobat to work with all of my regular programs running and it now seems to be working OK.  Today I scanned a 9 page document with no problems and with Word and Outlook running, along with some other stuff. 
I'm thinking that the video problem may be related to the video driver, but it's an older laptop and there's no Win7 driver for it, so I'm running a Vista (gasp!) driver.  I used one other program that caused so many video problems on this system (shame on you, Media Center) that I had to quit using it.  Does anyone know of any settings that I can tweak to make my life easier?  And yes I know that I need to start looking for a new computer, but this one has treated me well and I just dropped a whole bunch of my cash on Acrobat X, so I'm not going to be in the market for a few months.  In the meantime, I need Acrobat to work.  Any suggestions would be welcome.  Thanks in advance.