Acrobat Pro 9.1 no longer creates PDFs from Word 2007

I upgraded from Acrobat 7 to 9 specifically to gain more control over settings when making PDFs from Word 2007. This worked as I had hoped until the 9.1 vulnerability upgrade was installed. Now it will no longer create PDFs from Word 2007 documents at all.
From within Word 2007, when I click on "Create PDF" (whether in the Office menu or Acrobat toolbar) it asks for a file name, but after I click "Save" does nothing. This is true even for the simplest possible document, using the "Default" settings for PDF "Preferences."
If I right click the file name of the document in Windows Explorer, with Word 2007 closed, and click on "Convert to Adobe PDF" in the menu, it starts and the staus box comes up, but after a few seconds quits and displays "An unexpected error occurred. PDFMaker was unable produce the Adobe PDF."
I can still "Save As" PDF in Word 2007, but this gives me little control over the format.
Is there any way that I can get Acobat 9.1 to do what I bought it for, and what Adobe advertises it will do?

Try printing to the Adobe PDF printer, the more fundamental process (PDF Maker is a preprocessor for the printer). If that does not work, then try with print-to-file selected. Open the file in Distiller and see if the PDF is created. If the latter happens, then check for AcroTray running in the background. It is required to automate the process and is needed by PDF Maker.

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Can't create PDFs from Word due to Cambria font. Help.

I'm using win 7 32 bit office 2010 acrobat pro 9. I can't create pdfs from word because of problems with cambria. I've ttried all the fixes I can find but none worked. Any more ideas?
[thread title updated by moderator]

How are you trying to create the PDF? With AA9 you have to print to the Adobe PDF printer or use the MS plugin.
When you say you cannot create PDFs because of Cambria, what error messages are you getting and copy them here? At this point we really do not know what you are having problems with or how you are trying to create PDFs.
In the future, please provide a topic to help folks that are stepping through all of the posts. A blank topic almost led me to simply skip your post.

When creating PDFs from WORD 2010 I cannot get the TOC heading entries as hyperlinks

When creating PDFs from WORD 2010 I cannot get the TOC heading entries as hyperlinks. I used to be able to do this in WORD 2003. I tried to create a PDF from Acrobat by selecting File > Create PDF >navigate to the WORD file > select three checkboxes >
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Try to do it from Word using the ribbon.

Creating PDF in Word 2007 creates horizontal line

Hello,
This is my first post in this forum. In general, I have not had problems creating PDFs from Word 2003, or from Word 2007 - from either .doc or .docx documents.
Yesterday, with one document, when I created a PDF, a centered horizontal line kept appearing near the top of the first 2 pages. These 2 pages
have no header content. This line is NOT in the Word document. The rest of the PDF appears normal - with its normal header content.
I think the problem is within Word 2007 (what a surprise!) because I can eliminate the problem by printing a .ps file of the Word doc and then
distilling it. The only problems with that method are that (1) It's more time-consuming, and - more important - (2) the bookmarks are not
automatically created. So, to create bookmarks manually takes even more time, and I don't know how to create the hyperlinks from the TOC
(or even if that's possible).
Any idea what's going on? I tried making PDFs of some other user
guides (same doc template), and they are fine.
Many thanks!

Hi again Raechel,
It's such fun dealing with Word and "Microsloth", isn't it?! IMHO, they
should have left Office alone at the 2003 (or 2002?) versions.... Even at
2000, styles were easier to deal with!
Especially after using Madcap Flare for a few years, going back to Word is
especially torturous. I go back and forth from one to the other,
depending on what I'm working on - product-wise or document-wise.
Your Word certainly may have gotten corrupted, but even if that's not the
case -- Word is still buggy as hell (forgive the minor expletive)!!
Glad you made your printing deadline!!
Regards,
Melanie
Melanie Blank
Product Documentation Specialist
Rochester Software Associates (RSA)
(585) 987-6972
[email protected]
From:
Raechel02 <[email protected]>
To:
Melanie Blank <[email protected]>
Date:
06/15/2011 09:34 AM
Subject:
Creating PDF in Word 2007 creates horizontal line
Melanie,
I read your post, and decided to spend my evening figuring out what was
going on. You are right about it being related to the lines in the header
and footers, but as my document had no headers and footers, I found that
odd. I tried to edit the styles without success. Now isn't that odd,
too?
I had to delete the header and footer styles from my document in order
to
get rid of the lines. I suspect my copy of Word became corrupted as I
madly
edited several documents, all with photos. As my adult son pointed out,
"well, they don't put their top programmers on Word, after all." I
checked
my memory utilization, and it appears that Word isn't cleaning up after
itself very well, so it loses track of some of its objects, and things get
out of synch.
Well, in the end I managed to re-produce my document, which is good,
because
it had to go to the printer last night before midnight, and it got there
at
11:40.
Thanks for your help,
Raechel

Acrobat 9 Pro - Create PDF from Word doesn't start

I have Word 2007 and Acrobat 9 Pro installed on Windows 7. I can print a Word file to PDF, but using Create PDF on the Acrobat toolbar does almost nothing. A dialog opens and asks what to name the file, but when I click Save nothing happens. The PDF Maker doesn't even start.
When I go into Acrobat and try to Create PDF from File and select a Word file, I see a message about "starting" but then I get "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF."
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Anyone had any ideas? I can create basic PDF by printing, but that doesn't give me a hyperlinked table of contents and other good stuff that I need.
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Hi Bill,
Can you tell me a little more about PDF Maker not working in Word? It worked fine for me on my Windows XP machine with Word 2003 and Acrobat 8 (or maybe 9). It sounds like you've had a different experience. I currently have version 9.3.1, but the updater is running right now to update that. Is there another way to install the updates besides with the built-in updater? I don't seem to have control over the order of the updates when I use it.
I will try turning off features to see what happens. It doesn't look like PDF Maker gets started, though, so I don't know if it's getting far enough to even load the list of what features are on/off.

Acrobat XI will not create PDF from word for Mac

I'm on a late 2013 macbook air, running Mountain lion, office for mac 20011 and acrobat XI pro. In acrobat, when I go to file, create pdf and navigate to a word doc, acrobat will not creat the pdf. I get an error message that reads someting like "acrobat could not open test.docx because it is not a supported file type." Create pdf works with other file types. I can create PDF by using the Save As in Word, but that is besides the point. I bought Acrobat in order to process many word and excel files into on PDF-file easily and currently that is not possible. Anyone?

This is possible on Windows.

Adobe Acrobat XI Standard crashes when we create pdf from scanner

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Can't create PDF from Word file

I may be missing some functionality or that functionality may not exist.
I'm running Acrobat Pro 9.2 and MS Word 2004 (11.5) on OSX Leopard 10.5.8. I want to create a PDF from a Word file but NOT using the Print dialog. I want to either create it in Acrobat using File > Create PDF > From File or create it from within Word using the Acrobat menu/toolbar. This is so that it will end up as a tagged PDF.
However, I don't have an Acrobat menu or toolbar in Word. I thought Acrobat was supposed to have installed these into MS Office when I installed Acrobat. And when within Acrobat if I select File > Create PDF > From File and choose a Word file, I get a message "Acrobat could not open 'filename.doc' because it is either not a supported file type or because the file has been damaged". This happens for all Word files.
Looking in Acrobat > About Adobe Plug-Ins... under Convert2AdobePDF it says 'Loaded: no'.
Are these two methods of converting Word files to PDFs something that can only be done in the Windows version of Acrobat? Or is there a plug-in or update I can download to install this missing functionality?
Thanks for your help,
Mark

Keep your Office2004. But Office 2008 does have a way to create PDF's from within the word and excel Programs.
It works better than through the AdobePDF Printer, or through the Apple Print menus save as PDF. (Unless you have X.6.x Snow leopard)
One thing it gets around is a long standing Problem Acrobat has had with word and excel since Word 6.0.1.a/Excel 5.0.1a. Acrobat doesn't know how to interpert Word Page section Breaks. Chopping up a word/excel document in to multiple PDFs that have to be merged back together. MS came up with their own PDF Converter that gets around that problem.

Why do I see incorrect fonts when I create PDFs from Word

When I first started using Acrobat (versions 3 through 5), it was an incredible product because it could create an exact copy of a document I created with a DTP program. I could send that PDF to someone who did not have the DTP program, yet the recipient saw exactly what I created in the DTP program. That's what made Acrobat great. It worked flawlessly.
Now I have Acrobat Pro XI, and I can't create a PDF from Word and get the correct fonts. I've seen quite a few messages on this forum and elsewhere indicating that other people have this problem, too. But I haven't found a solution. I've tried many things that are suggested--embed fonts, don't embed fonts, and different settings. Nothing seems to work. I've spent hours on this insted of doing the job I am paid for (writing). So I'd be very glad if anyone knows how to fix this.
A few specifics:
- Using Word 2010 and Acrobat XI Pro 11.0.3. Windows 64 bit.
- Most fonts are OK, but some appear to be substitutes. For example, some headings that are supposed to be Tahoma bold-italic come out as something different. It's a lighter weight font. I don't know what it is.
- Creation method from Word: Acrobat Tab, Create PDF or File > Save As PDF. Either way I get the wrong fonts.
- Print to Adobe PDF printer DOES produce the correct fonts, but this doesn't help because you don't get bookmarks (which are a critical part of our final PDF product).
- At one point it seemed that a Word setting, File > Options > Save > Preseve fidelty when sharing this document, but it didn't always work.
- I've seen this same problem on four computers, all using Word 2010 and Acrobat Pro XI.
Some messages suggest that rolling back to Acrobat 8 will solve this problem. It's hard to believe that's the only solution.

I was starting to think this might be an issue with font fauxing (I think that's the tech term). You've confirmed it.
Here's what can happen.
Font designers design a font, and (if they have the enthusiasm) bold and italic and bold-italic versions of the font. If you compare carefully, you will see that they are often quite different designs (look at lower case "a" for example, you'll often see that different in italic). Anyway, in an ideal world the font designer has provided four font files. Choose the bold/italic buttons in Word and it (well, actually Windows) picks the right font file.
But Word never forbids you from choosing those buttons even if the font files aren't there. (As an aside, pro design tools like InDesign WILL stop you choosing a style for which there is no font file, because what happens next in Word is considered evil).
If you ask Windows (or Mac OS) to show you a font in italic and there is no italic font file, it will take the regular file and slant each character. This may look different from the italic design font, it may also have different spacing. But to the casual word processor user, all is fine. (The pro designer says "oh my, look at that"). No bold? The font letters get thickened up somehow, often with ugly results, but the casual user is happy, because it's clearly the same font and clearly bolder. These processes are called "fauxing" (from making a faux or fake font).
But what happens in a PDF? PDFs will not faux fonts, and they don't have to. If you make a PDF it's like printing. To print a faux italic font, a slanted font prints. Generally looks no worse than the screen font. To print a faux bold font there are several different techniques, all ugly. One is to print several copies of each letter, slightly set off from each other but overlayed. This isn't only ugly, copy/paste often yields something like BBBOOOLLLDD TTTEEEXXXTTT. Often the printed bold faux font doesn't look much like the screen bold faux font. And here we have your situation exactly.
Now, I see only Tahoma and Tahoma-Bold on my computer too. You could see if anyone seels an Italic/BoldItalic version, or if they are bundled with some Microsoft software (which you'd need to own, the fonts can't be freely copied). But really this is sending the message - use a different font. I'd use Arial, where Windows has had all four files included since Windows 3.1 was released.

Question re Create PDF from Word doc

Hi
I am trying to create a pdf from a Word document (Word 2007, Acrobat 8 Professional), and am having lots of trouble with images,fonts and document overhead. With the fonts, i generate the PDF by saying Create Pdf from the plugin in Word. I specify in the Preferences that fonts are not to be embedded. I then open the PDF and access PDF Optimiser -> Audit Space Usage, and it says that fonts take up like 20% of the document, however there are only like 10 lines of text in Arial (9pt), and 6 titles also in Arial (Bold). I dont understand why Font is taking up so much space considering that i have elected not to embed fonts (if i go to the Fonts section in the Optimiser, it shows both embedded and unembedded panes blank).
With the images, i have 2 jpegs in the footer, that are compressed (JPEG -> Low). The other thing i am struggling with is the headers and footers, if i generate the PDF from the Word doc with Headers/Footers, then images take up over 15% of the document. Not sure if there is a way to add headers and footers within minimum impact of filesize? I have tried checking everything in the 3 categories of Dicard Objects, Discard User data and Clean Up. but the Document Overhead remains at 35%.
What else can i do to get these filesizes reduced?I have been researching this for days and have not come across anything that has helped.I have tried to PDF print, i have changed the font to like Courier, ensured no thumbnails or bookmarks, ensured JPEGs are not embedded in the doc, tried Save As, Save As under a different filename - basically anthing you can find on the net i have found and tried, but still cant fix this!!!! please, if anyone knows acrobate 8 better than me / or knows what the problem is, please advise????
Thanks very much.

The colors and size in a graphic needs to be done in a graphics editor. What type of editor would depend on the use of vector graphics versus bitmap. Sometimes vector graphics are larger than bitmaps if you are using a lot of lines that would display better as just a splotch of color. Such are the variations between vector and bitmap graphics, but important if you are looking for size reduction. For a bitmap, I would do the sizing and color depth with IrfanView, but you should be able to do that with PhotoShop if you have it. Vector graphics can be adjusted in Illustrator. The size of vector graphics is not an issue since they are scalable, but the size of a bitmap is important since your are looking at individual pixels and that depends on size. The point is that if you can adjust the color depth and size for the desired pixel resolution, the bitmap is optimized for the conversion to PDF from WORD.
As I mentioned, the smallest file size job options should minimize font storage in the PDF. Checking with the PDF Optimizer does not always give you all of the fonts. I am not sure why. It is better to check the font tab in the document properties to see what has been embedded. There is a preflight macro to embed fonts, you might check to see if there is one to delete fonts (I have not checked on that). Sometimes you can play with the reprint of a PDF, but that is not an option that is generally recommended, particularly if you have any tagging or such. Of course, tagging can really bloat a PDF, but is needed for a variety of reasons such as format for saving back to WORD (not a great workflow), accessability, and related issues. In another topic, there is some discussion of the purposes of tagging and bookmarks. However, the tags and bookmarks take space if that is really an issue for you. The latter are avoided if you use the print to the Adobe PDF printer and do not use PDF Maker in the PDF creation process. Again, there is a trade-off here in terms of size and functionality, particularly accessibility compliance.
Not sure I am helping as I run on, but sort what might be useful for you.

Unwanted background color creating PDf from Word 2010

I'm creating a PDF from Word 2010 using the built-in "Save as Adobe PDF" distiller. All of a sudden the created PDF has a pale yellow background, except for text boxes and images. I have no ide where the background tint came from. How do I get rid of it?

It's probably related to a transparency issue. Try selecting the background and deleting it using the editing tools - depending on what version of Acrobat you're using, you may find it easier to do this using the Content Navigation pane.

Error message- cannot create PDF from Word doc

All of a sudden I cannot create a PDF from a Word doc. I click the Adobe icon and get the following error message:
"PDFMaker could not locate the Adobe PDF printer. Please install the printer on this machine."
I opened my print & fax in System Utilities and see that Adobe PDF 7.0 printer is listed. I select that in the Print Dialog, go back to the Word doc, but get the same error message. Any idea how I can fix this?
Thank you--

What versions of WORD. Is your AAX updated, or still running 10.0.0? What OS? Can you print to the Adobe PDF printer (i.e., is it just with PDF Maker that you are not successful). If it is a problem with PDF Maker, can you see the Adobe menu in WORD? As you may see, saying you cannot create a PDF from WORD does not tell us much and we need a lot more info to help.

Fast Web View breaking links/bookmarks in PDFs from Word 2007

I'm running Acrobat Pro 8.1.2 on WinXP, and I recently noticed an issue with PDFs that I'm creating from Word 2007. If I turn on the setting "Save As optimizes for Fast Web View," any links or bookmarks in the file break when I do a Save As. If I turn the setting back off, Save As doesn't break them.
I had had problems creating the PDFs using the PDFMaker plug-in for Word, so I used the Save As PDF or XPS feature from Microsoft instead.
PDFs created using FrameMaker are not giving me problems.
I don't know whether this is related, but the Settings button on the Save As dialog box is no longer active. I'm sure I was able to click it before, but I can't now. And that goes for PDFs from Word or FrameMaker.
Anyone have any clues?
===========================================
Rick Henkel
http://rickhenkel.googlepages.com/index.htm

This is related to a bug in the direct PDF output from Word 2007. I was told that Microsoft has fixed this bug in the final SP2 release (so when the service pack becomes available, this problem will not be present).
Until then, the workaround is indeed to turn off the "Save As optimizes for Fast Web View" preference in Acrobat (Edit > Preferences > Documents, under Save Settings).
Shlomo Perets
MicroType * http://www.microtype.com
FrameMaker/Acrobat training & consulting * FM-to-Acrobat TimeSavers
"Improve Your FrameMaker Skills" live web-based training sessions

PDF from Word 2007 ends up with scrambled Chinese characters

I have a problem with PDF files when converted from a Word 2007 document that includes Traditional Chinese characters and I hope someone might be able to help or point me in the right direction. After converting it to PDF via "Create PDF" from the Acrobat toolbar, the Chinese characters are all wrong. It looks like Chinese but none of the characters actually exist, it's all scrambled and useless. Converting English or German text works fine, so far, it's only the Traditional Chinese text that causes problems.
The strange thing is that prior to installing Office 2007, all worked just fine. I could convert Chinese text from Word 2003 without any problems and other than updating to Word 2007, nothing has changed. Any idea where to start trouble shooting and how to fix it? I've already tried re-installing and reparing both Word and Acrobat but no improvement.
OS: WinXP Professional SP3 (English system)
Adobe: Master Collection CS4 (English)
Acrobat: Acrobat 9 Pro v9.1.3 (English)
PDF Maker: Conversion Settings are set to default "Smallest File Size Web"
Word: Microsoft Office Word 2007 (12.0.6504.5000) SP2 MSO (12.0.6425.1000)
Note: Using "Save As" and select "PDF or XPS" in Word 2007 works fine, the Chinese characters show up properly in the PDF file but I prefer using the PDF Maker from Acrobat to create my PDF files.

I have found that WORD 2007, particularly with docx files, does some strange things to PDF files that you produce. It seems to break a perfectly good graphic into parts and send the parts to the PDF (not usually a problem unless you zoom in). We have tested with AA8 and AA7 with WORD 2007 and gotten these results. WORD 2003 worked like expected. It is almost as though MS decided to put some hooks in OFFICE 2007 for Acrobat. Normally with Acrobat, the graphics come out as a single graphic as stored in the application.
Glad you got the character issue to work. I use a job.settings file that is distributed by a publisher to get an "optimized" form of product for posting. Of course, optimized is always in the eye of the beholder, but I have been happy with it.

Shapes, Smart Art not showing in PDF from Word 2007

Hi,
I am having a strange problem. When I convert my Word 2007 document to PDF using Acrobat PDF, all the shapes and smart art that I created in Word 2007 is not appearing in the PDF.
However, when I am converting either Microsoft Powerpoint or Microsoft Excel 2007 to PDF, the shapes and smart art are coming properly.
Can anyone please help me. It is really really urgent for me.
Regards,
Ashish Agarwal

How are you converting your document? Try another way. You can convert it by going to the Acrobat ribbon, or by printing it to Adobe PDF (just like you would to a normal printer but select Adobe PDF) or from within Acrobat (File>Create PDF>From File). If this doesn't fix it try changing the PDF settings used to create it, e.g. smallest file size, Press Quality etc.

Acrobat Pro 9.1 no longer creates PDFs from Word 2007

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