Acrobat Pro 9.2 freezes my system

Mac OSX 10.6.2 with Acrobat pro 9.2.  When I open Acrobat it will open, however when I try to do anything it will immediately freeze causing the need to restart my laptop.  If I try to open a .pdf file, Acrobat will open, but if I try to do anything with the file, such as save, edit, print or even close the file it freezes.  This has been going on for the last few days, yesterday I updated to version 9.2 in hoping that it would be the fix to the problem.  It hasn't fixed it. Anyone have any ideas?

robb831 wrote:
Mac OSX 10.6.2 with Acrobat pro 9.2.  When I open Acrobat it will open, however when I try to do anything it will immediately freeze causing the need to restart my laptop.  If I try to open a .pdf file, Acrobat will open, but if I try to do anything with the file, such as save, edit, print or even close the file it freezes.  This has been going on for the last few days, yesterday I updated to version 9.2 in hoping that it would be the fix to the problem.  It hasn't fixed it. Anyone have any ideas?
Try Running Disk Utilites and Repair Permissions.
Use a Utility such as Cocktail, or Oynx to remove Font cache files.
Run Font Book and Resolve Font Conflicts (more than one copy of the Same Font).
Also while in Font Book select all you fonts  (Command/apple-A) click on a Font, then choose Validate Fonts.
Try these and come back with results. Someone else  May be able to come along and suggest something else to look at.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Similar Messages

  • Installing Enfocus PitStop Pro 12 plugin causing Acrobat Pro 11 CC freezes

    After installing Enfocus PitStop Pro 12 a an acrobat plugin when I open Acrobat Pro 11 CC freezes when it launches has anyone else experienced this and what was the final resolution.

    Can you send our (Enfocus) support team an email please?
    '[email protected]' they will be pleased to help you.
    This is not a known issue so I fully expect them to be able to help you, we don't have any reported issues with Acrobat and PitStop 12.

  • Acrobat Pro 9.3 freezes and locks up computer

    Something has gone VERY wrong with Acrobat 9.3 - every time I try to save or print anything, it not only locks up and stops responding but also causes Windows 7 to come to a screeching halt. Sometimes I can recover the Windows 7 crash without rebooting while at other times, I cannot. Right now, I NEED to find out what is causing Acrobat Pro 9.3 to crash. I've tried running all of the updates and nothing seems to work. Any ideas? Help!

    When I open Distiller, I go to file>open and then change the file type to "all" - as the file I'm trying to open is a .pdf (which doesn't show up under file name in Distiller). When I try to open the .pdf, it crashes.
    Acrobat crashes when I try to save or print a .pdf. It also acts up (sometimes) when I try to change/edit the .pdf. Regardless, if I can't save or print .pdfs, Acrobat is now useless. By "freezing" I mean that Acrobat completely locks up - the title bar (at the top) will often state that it is "not responding" and the window becomes "grayed out." Even worse, is that Windows 7 also comes to a screeching halt - if the computer doesn't completely lock up (meaning that NOTHING WORKS and I have to do a hard reboot by turning off the power), everything becomes VERY slow - it's becomes impossible to change windows and, even if the task manager is already open, I often can't shut down Acrobat 9. In the event that I'm finally able to do that (which is not always possible), then most of the other programs seem to work again.
    Another problem that appears to be related is when I try to open up a .pdf in Outlook - that also seems to cause Acrobat to crash/lock up.
    Hope this helps as I've done everything I can think of.

  • Availability of adobe acrobat pro for mobile,Mac OS system & Androids?

    Is  adobe acrobat pro available for mobile,Mac OS system & Androids?

    Windows and Mac OS X only. Adobe Reader is available for iOS and Android.

  • Adobe Acrobat Pro and Reader Freeze

    Everytime I open Adobe Acrobat Pro or Reader I am unabe to open the preferences menu.  Program freezes up.  Also when I hit print the program also freezes.  I've uninstalled and reinstalled multiple times with no success.

    Which version (and sub-version)? Why do you have both Reader and Acrobat installed? Before AAX this was not a recommended combination at all.
    You should be able to delete the Reader and repair Acrobat. If you do not have the most current version of Acrobat, you should do an update(s). If you uninstall and reinstall again, before the reinstall, deleted any left over parts of the Acrobat folder and run a registry cleanup utility (the MS one if you can get it -- MS quit distributing it -- or CCleaner). Then reinstall. Typically the repair and the updates should take care of things unless you have gotten a corrupt plug-in included somehow.

  • Adobe Acrobat Pro 8.0 freezes on "next page" command on document

    I have gotten stuck where my Acrobat 8 Pro crashes every time I hit "next page" button on a certain document. Document works fine in Windows and with Preview. Acrobat crashes everytime. From system log, message is:
    Oct 25 18:30:47 PerryMacintosh /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat[341]: installAutoFSMonitor: open failed
    Any ideas?

    Back up all data.
    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
    From the application's menu bar, select
    File ▹ Restore Standard Fonts...
    You'll be prompted to confirm, and then to enter your administrator login password.
    Start up in safe mode to rebuild the font caches. Restart as usual and test.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t start in safe mode. In that case, ask for instructions.
    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

  • Acrobat Pro 9.0 freezes when viewing/scrolling through the table of contents of a document

    I am hoping someone can help me or has experienced the same problem I'm about to describe. I belong to the technical publications group of a fairly large company and I review a lot of PDF documents. I just installed Acrobat 9.0.0 (via CS4 Design Standard) and I've noticed on larger documents where there's a full page or several pages worth of Table of Contents, Acrobat 9.0.0 seems to freeze up when I begin scrolling through the TOC. For example, if I want to use the Text Edit tools or use a sticky note, when I press on an icon, Acrobat will freeze for a good 10 seconds, then will allow you to press the icon. It tends to freeze each time I want to make my next edit or even pressing the up/down arrow buttons to go to the next page. Once I get through the TOC pages, Acrobat seems to function normally--no freezes.
    Has anyone experienced this? Would appreciate any kind of advice on how to fix--perhaps there's a patch or update?
    I didn't experience any of this using Acrobat 8.0--I never had any real problems with Acrobat until 9.0.0.

    Your issue may not be related to a difference between v8 and 9.
    I have not had this problem on my computers, but a coworker had this issue. For many documents that others were able to open and scroll through without issue, his computer was freezing and unfreezing.  IT determined his graphics capabilities were not able to keep up with the requirements of working with larger documents and gave his computer a RAM upgrade and a new graphics card. Particularly during scrolling, higher demands are made on the computer to graphically render and re-render page content. Documents giving him problems before became a non-issue.
    A new graphics card is obviously a $$$ solution, but you might want to check to see if your RAM meets the minimum requirements and check to see if there are any program updates (Help > Check for Updates).
    I have had an issue of pdfs freezing, but not specifically in the table of contents areas. If your document has pages with images that have an unusually high number of layers, it may affect the ability to work effectively in the document.

  • Acrobat Pro X freezing/hanging

    Acrobat Pro X hangs/freezes when I try to combine multiple PDF files into a single PDF.  I have tried repairing the installation and uninstalling/reinstalling Acrobat, but neither step fixed the problem.  Can anyone please help me resolve this?

    Acrobat Pro X hangs/freezes when I try to combine multiple PDF files into a single PDF.  I have tried repairing the installation and uninstalling/reinstalling Acrobat, but neither step fixed the problem.  Can anyone please help me resolve this?

  • Stop acrobat Pro 9 from asking to upgrade to 10?

    We have adobe reader 9 and acrobat pro 9 installed on our systems with the updates on. We would like to keep version 9 updated, but we do not want to update to 10 yet. So far everything has been fine. Updates have been working and sticking to version 9.
    The other day a user got prompted to upgrade to version X when they where converting a file to to a PDF. We do not want users upgrading to X, is there any way to block this?
    Here's an image of the popup

    Quick update for those that are having the same problem thi sis what I did to solve it.
    Since this was a fresh install I hadn't opened Safari before attempting the upgrade.  So I opened Safari.  I then opened Acrobat and it indicated that a Safari pluging wasn't loaded properly.  I loaded the plugin. Exited both applications then reopened Adobe and ran the update and it worked.

  • Acrobat pro X error: Cannot use this product under a guest account

    We are installing acrobat pro with GP on XP systems. The install goes fine but on some users machines when they launch the program it comes back with
    "Cannot use this product under a guest account". The users are admins on the system. If I uninstall acrobat pro 10 and reinstall in manually the same error happens. (note these systems had acrobat pro 9 installed, but was un-installed with the acrobat pro 10 MST)

    Adobe WTF???!!! I have wasted a whole day on this problem and it's pissing me off. I'm trying to do something very simple.
    I have Acrobat Standard X. I installed the software on local administrator User A and it works
    I login as local administrator User B and it doesn't work, says "Cannot use this product under a guest account". Fine.
    I uninstalld software as User A and reboot
    I login as User B and installd the software. Software doesn't run, still says "Cannont use this product under a guest account". Why???!!! This is ridiculous. User B, is a local admin acount, it is not a "guest account". I understand that with this license I can only run the software with one account. I want to run the software with User B, why are you forcing me to run it with User A???!!!
    Can someone from Adobe please give a solution to this ridiculous problem? I'm losing my patience with your products and I am considering going another route...

  • How to succesfully install Acrobat Pro?

    I used to use Acrobat Pro from Adobe CS 4 Design Premium on my Win7 computer. While time passed I purchased CS 5,5 Production Premium (which was full of new versions of software, but Acrobat Pro). Now, after reinstalling system on my computer I decided to reinstall Adobe software as well. Obviously I need only Acrobat Pro from CS4 pack, and whole CS 5,5 pack. Now real challenge comes: how to make it working?
    Some explanation: I did as my common sense asked: I installed ONLY Acrobat Pro from CS4 and later CS 5,5. After that Acrobat is asking for another component of CS4 to confirm, and not having it (obviously) it shut down!!!!
    Can someone help in this issue? Please I don't want to have two versions of each Adobe program installed (loosing space on my hd) just to have one tiny piece of software.....

    Unfortunately this solution sounds a bit "absurd" - but perhaps is only solution. To install Acrobat Pro (say 200MB) I need to install at least 4GB of software!!! This is most "unusual". And against my felling of common sense

  • Acrobat Pro Desktop download issues

    Every time I try to download the desktop version of Acrobat Pro, the download freezes and won't complete.  Any way to dowload it via their websits?  I am doing it through the subscriber version.

    Hi Andrew,
    Could you please tell me what Acrobat version are you trying to download and from where?
    Are you on MAC or Windows?
    Please check your internet connection and let me know if you get any specific error message.
    You might try downloading the software from the below mentioned link:
    Other downloads
    Hope to hear from you.
    Regards,
    ~Anubha

  • Acrobat Pro License

    We have purchased two Acrobat Pro licenses.  The second system will not allow the key to be entered.  What do we need to do to recifiy this situation?

    Wellk, without knowing what system and what the exact error is, nobody can answer that...
    Mylenium

  • Using Acrobat Pro XI to open PDF causes system to freeze.

    Frequently, when I open a PDF document (double click the PDF file), my Adobe Acrobat Pro XI ver. 11.0.03, (and X before) causes my system to freeze (hourglass icon runs for up to 30 seconds) not allowing me to perform any other command, and less frequently causes Adobe Acrobat Pro XI to quit.  Following the unexpected quit, Windows Error Reporting takes over and I am directed to Windows for a solution (http://wer.microsoft.com/responses/Response.aspx/5044/en-us/5.1.2600.2.00010100.3.0?SGD=83 458a54-94bd-481a-834b-9713fc92dccf&iBucketTable=1&iBucket=-692234318&BucketHash=e4711a21f7 5b0d1473d68945071e3721), and the solution always directs me to install Adobe Reader XI (11.0.03) (http://get.adobe.com/reader/).  This occurs on a daily basis.  Should I install Adobe Reader even though I have Adobe Acrobat Pro XI installed?  Any ideas why my system hangs or why Adobe Acrobat Pro XI quits unexpectedly?  My system is a Win XP Pro Version 2002 Service Pack 3 with all the latest updates installed; 3 GB Ram and Intel Core2 Duo CPU T5670 @ 1.80 GHz, Dell Vostro 2510.  I have Norton Anti Virus and I have performed a nightly full system virus scan, and I have performed a deep system virus scan.  There are no viruses. 

    Bill@VT: Thanks for the reply.  I haven't tried the suggested steps, but will shortly.  Will let you know what occurs.

  • Acrobat Pro XI Mac 11.0.10 freezes every time I open a document

    Every time I open a document in Acrobat XI Pro 11.0.10, the app freezes with a spinning beach ball. Beach ball will go for 10 minutes plus before I can't stand it and force quit. I am using Macbook Pro 15 Retina with Mavericks (OSX 10.9.5). The same document opens without issues under Windows 7 Acrobat Pro XI. I have disabled enhanced security and upgraded form 11.0.7 without any change in behavior. I have also un-installed and re-installed Acrobat from a fresh download off the internet.
    I am getting ready to ask for my $$ back!!  This is ridiculous, Acrobat is completely unusable under Mac.

    Hi David ,
    I would request you to refer to the below mentioned link and check how it goes.
    https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    Regards
    Sukrit Dhingra

Maybe you are looking for

  • Windows 8.1 Pro Crashes When Enabling Hyper-V

    So I bought a new HP Envy Desktop specifically for Windows Phone Development and ironically I can't get Hyper-V running. The machine just hangs on startup and eventually Windows 8.1 Pro x64 just crashes after multiple attempts after enabling Hyper-V

  • Date parameters using MDX query

    Hello experts, Not sure if this question falls under SSAS or SSRS but I'm writing it here for now and hopefully get the answer. I'm using SSAS cube to develop a report using SSRS and this is the first time I'm doing it. I want to filter records based

  • Downloading maps from media card onto blackberry

    Could I install maps from a media card onto my Blackberry if I download these from my computer?

  • Oracle AS 10.1.2.3 - Application/Web Service 'not loaded'

    I've successfully deployed my application against OAS 10.1.3.3 with no problems. Unfortunately, my target platform is 10.1.2.3 and I cannot upgrade. When I deploy my application against OAS 10.1.2.3, it does not start/load. When I look at the applica

  • Booting with custom kernel crashes after update

    Hello, I have a custom 2.6.33 kernel compiled and installed without the use of abs on my system. Some time ago when on one of my updates pacman complained that it cannot install arc's 2.6.33, because the name of the folder it needed for the kernel in