Acrobat Pro 9.4.4 occasionally prints web pages as garbage

Hello All,
When I'm on a secure site like online banking, when I try to print a confirmation page it sometimes prints the DATA out as special characters, etc. Even using the page's "Print" command doesn't help. I'm not sure if this coincides with any update or not.
I can use the Windows XPS printer and it works fine.
Any ideas or help would be much appreciated. Thanks.

Aha! Another useful bit of info. You should do a search on IE 9. That may be the problem. There have been many reported problems with IE 9. Sometimes it also helps to provide the URL to the site you are trying to print so others can try to see what problems they might have.

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Hello dhronek,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print from Internet Explorer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
You can try to run the HP Print and Scan Doctor. IF the Doctor finds an issue, it will troubleshoot it for you. If the Doctor comes back with no issues, this could be an issue with the version of Internet Explorer you are using and this is why it works with Chrome.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

RE: Adobe Acrobat Pro 9 - Error creating PDF from web page

I get the following error when trying to convert a web page to a PDF document:
Could not access acrobat's Web capture facility. Acrobat may be busy or waiting for input
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Reinstalled Acrobat Pro 8.1.6 won't let me print web pages to PDFs

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

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I have Acrobat Pro XI for Mac. recently I've run into pdf files that will show the document on screen ok, show up on print preview screen ok, but when I send it to a printer I either get:
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I just found this solution on another board, I tried it (I removed the same file listed below) and it worked for me....
Safari won’t save or print PDFs: how to fix
:: Tuesday, January 29th, 2013 @ 5:29:46 am
:: Tags: Computers
If Safari won’t save or print PDFs (but views them without any problems), you probably have an Adobe PDF plug-in installed. In Safari, go to Help->Installed Plug-ins and do a search for “PDF.” If you have anything with “PDF” in it other than “WebKit built-in PDF,” that is probably the culprit.
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Printing web page to pdf file using Acrobat Standard 9

When I print a web page to a pdf file, the text in the file is mostly garbled. I have no problems in creating pdf files from MS office or other software. I have Windows 7 Home.
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I do have Internet Explorer 9 and I was able to print web pages correctly following your suggestions.
Thanks for your help.
Date: Sat, 12 Nov 2011 06:53:59 -0700
From: [email protected]
To: [email protected]
Subject: Printing web page to pdf file using Acrobat Standard 9
    Re: Printing web page to pdf file using Acrobat Standard 9
    created by Bill@VT in Acrobat Windows - View the full discussion
There were problems with IE9 on it's initial release and that may be what you are seeing if that is the browser (you did not indicate the browser and that may be a key). If you have a different browser you might try that one with the same pages to see if it browser related.
By saying garbled it sounds like the fonts did not make it or you have selected "Use Local Fonts" in Acrobat. Try checking the latter first. Then check if the fonts are embedded in the PDF by checking the document properties (ctrl-D). If they are not, go back to the browser and select the press or print job options before printing and see if they get embedded and if your problem is resolved.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4021509#4021509
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