Acrobat Pro for Mac won't start, even after restarting the machine. Any suggestions?

Hi Patrick,
Can you please mention the version of Adobe Acrobat that you are using and on what OS version. Also mention whether this problem has started recently and was running fine earlier or is it a fresh install and has never worked for you.
Have you tried uninstalling and reinstalling the product after you started facing this issue.
-Shashi

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acrobat pro for mac won't launch. New install. Crashes and sends report to Apple.

Hi jerrysalandro,
Can you please mention the version of Adobe Acrobat that you are using and on what OS version.
Have you tried uninstalling and reinstalling the product after you started facing this issue.
-Shashi

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If you don't have original install disks for your Mac, you can order replacements disks directly from Apple at a nominal cost. The original install DVDs are required to reset the password.
If you have no data on your drive that you want to keep, you can boot up from the OSX Snow Leopard disk and install OSX SL.
Insert the Snow Leopard DVD and hold the C key during startup. The Mac should boot from the CD/DVD drive into the installer.
Follow the prompts, erase the disk and install OSX Snow Leopard.

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Good day,
Choose Acrobat > Preferences. Click 'General'. Uncheck the 'Show welcome screen' option under Application Startup.
Please let me know if you have any questions.
[moving thread to correct forum]
Kind regards,
David

Functionality of Adobe Acrobat Pro for Mac questions?

Greetings! After 35 years in the Windows environment, I became the proud owner of a MacBook air last night, and I want to install Adobe Acrobat Pro for Mac on it. I would like to know if the features and functionality of the Mac version are the same as those on the Adobe Acrobat Standard that I have been using in my Windows environment for so many years.
The Windows version gives me everything I need, most importantly the ability to add text as annotations into documents that have been scanned and sent to me as PDFs, fill in forms, create forms, etc.
Additionally, can someone help me with the differences between the subscription version and the full purchase version? Does the subscription version have any problems, is it just as functional as the full purchase version?
Thank you so much all!
S.

If you don't have a physical printer hooked up to your Mac you can still do the Save As Adobe PDF with a "faux" printer setup. Here are the steps to set that up:
1. Go to Apple menu>System Preference>Printers and Scanners
2. Press the plus symbol button "+"
3. In the Add dialog select IP at the top
4. in the Address field put the numbers 127.0.0.1
5. In the Protocol pop-up menu make sure that Line Printer Daemon - LPD is selected
6. Leave the Queue field bland for the default printer
7. In the Name field it will say "127.0.0.1" and you can leave it to that or change it to anything you want.
8. Leave the Location field blank
9. Leave the Use field pop-up menu field at the default which is Generic PostScript Printer.
10. Click the Add button
11. You will get the message:
"Unable to verify the printer on your network.
Unable to connect to '127.0.0.1' due to an error.
Would you still like to create the printer?"
12. Click the Continue button.
13. In the Setting up '127.0.0.1...' dialog click the OK button
14. Open up TextEdit
15. Type some test text (e.g. Test Text)
16. In TextEdit Go to File>Print
17. In the Print dialog, press on the PDF button on the lower Left side of the window.
18. Select Save As Adobe PDF.
19. In the Save As Adobe PDF dialog, select your Adobe PDF Settings and whether or not you want the resulting PDF to open in Adobe Acrobat Pro and then click the Continue button.
20. In the Save window, title your PDF in the Save As: field, navigate to the location you want to save the PDF and then click the Save button.
21. Done.

I want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

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This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

Help! Mac won't start. I hear the ding and see the apple logo but the bar below it never goes further than an inch before the screen goes dark. I have tried unplugging.

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Hello Templemeads,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/ts1367
Have a nice day,
Mario

I had original iPhoto app from 2007, but in the last year it stopped working seemingly out of nowhere. Now I just installed iPhoto 9.5.1 but it won't open even after downloading the iPhoto Library Updater. My pictures are lost in the abyss.

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I just installed iPhoto 9.5.1 but it won't open even after downloading the iPhoto Library Updater
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Problem description:
After installing Yosemite, my MAC desktop is incredibly slow - particularly when using the internet.
EtreCheck version: 2.0.11 (98)
Report generated November 9, 2014 at 6:37:47 PM EST
Hardware Information: ℹ️
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
empty empty empty empty
BANK 1/DIMM0
empty empty empty empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 6:47:56
Disk Information: ℹ️
Hitachi HDE721010SLA330 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (792.07 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
Apple Inc. iPod 79.82 GB
S.M.A.R.T. Status: Verified
disk2s1 (disk2s1) <not mounted> : 254 KB
David L. Medeck’s iPod (disk2s2) /Volumes/David L. Medeck’s iPod : 79.82 GB (66.57 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Iomega External HD 250.06 GB
S.M.A.R.T. Status: Verified
Iomega_HDD (disk1s1) /Volumes/Iomega_HDD : 250.06 GB (198.93 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.PTUMWDrv (10.5.24) Support
[not loaded] com.novatelwireless.driver.3G (3.0.7) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.40) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.40) Support
[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) Support
[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) Support
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) Support
/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
[not loaded] com.novatelwireless.driver.3GData (3.0.7) Support
/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.PTUMWCDFree (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWCSP (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWDIAG (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWMdmControl (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWMdmData (10.5.24) Support
[not loaded] com.devguru.driver.PTUMWUSBMergeNub (10.5.24) Support
/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) Support
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) Support
Launch Agents: ℹ️
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
[running] com.epson.eventmanager.agent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
User Launch Agents: ℹ️
[not loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[loaded] ltcm.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
vzwwirelessd Application (/Applications/VZAccess Manager.app/Contents/PlugIns/vzwwirelessd.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
HP Scheduler UNKNOWN (missing value)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 Support
Silverlight: Version: 4.0.60531.0 Support
iPhotoPhotocast: Version: 7.0
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 Support
Safari Extensions: ℹ️
Adblock Plus
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      0% fontd
      0% AppleSpell
      0% askpermissiond
Top Processes by Memory: ℹ️
163 MB iTunes
159 MB Safari
146 MB softwareupdated
133 MB Finder
129 MB Quicken Essentials
Virtual Memory Information: ℹ️
58 MB Free RAM
1.90 GB Active RAM
1.85 GB Inactive RAM
487 MB Wired RAM
6.16 GB Page-ins
2 MB Page-outs

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Hi, All
I installed the Linux OATS server on a virtual machine.After i restart the machine, always failed to restart OATS server.
I login the weblogic console to start the application of oats, failed. got error message
javax.naming.NameNotFoundException: Unable to resolve 'OATS_common_DS'. Resolved ''; remaining name 'OATS_common_DS'.
Check the log file:
Caused By: javax.persistence.PersistenceException: Exception [EclipseLink-7060] (Eclipse Persistence Services - 2.1.3.v20110304-r9073): org.eclipse.persistence.exceptions.ValidationException
Exception Description: Cannot acquire data source [OATS_common_DS].
Internal Exception: javax.naming.NameNotFoundException: Unable to resolve 'OATS_common_DS'. Resolved ''; remaining name 'OATS_common_DS'
at org.eclipse.persistence.internal.jpa.EntityManagerSetupImpl.deploy(EntityManagerSetupImpl.java:417)
at org.eclipse.persistence.internal.jpa.EntityManagerFactoryImpl.getServerSession(EntityManagerFactoryImpl.java:164)
at org.eclipse.persistence.internal.jpa.EntityManagerFactoryImpl.createEntityManagerImpl(EntityManagerFactoryImpl.java:221)
at org.eclipse.persistence.internal.jpa.EntityManagerFactoryImpl.createEntityManager(EntityManagerFactoryImpl.java:209)
at weblogic.deployment.TransactionalEntityManagerProxyImpl.newPersistenceContext(TransactionalEntityManagerProxyImpl.java:65)
at weblogic.deployment.BasePersistenceContextProxyImpl.getPersistenceContext(BasePersistenceContextProxyImpl.java:170)
at weblogic.deployment.BasePersistenceContextProxyImpl.invoke(BasePersistenceContextProxyImpl.java:101)
at weblogic.deployment.TransactionalEntityManagerProxyImpl.invoke(TransactionalEntityManagerProxyImpl.java:77)
at weblogic.deployment.BasePersistenceContextProxyImpl.invoke(BasePersistenceContextProxyImpl.java:87)
at weblogic.deployment.TransactionalEntityManagerProxyImpl.invoke(TransactionalEntityManagerProxyImpl.java:18)
at $Proxy260.createNamedQuery(Unknown Source)
at oracle.oats.configuration.SettingsManagerBean.getApplication(SettingsManagerBean.java:388)
at oracle.oats.configuration.SettingsManagerBean.lookup(SettingsManagerBean.java:139)

No problem :-) Happy to hear that you fixed it.
BTW, there is a tool provided with OATS (Database Configuration Tool) allowing you to review/reconnect to the database. I didn't think about it at first but this is a good idea to try that one next one you (or someone else) faces the problem.
Database Configuration Tool: <oats_install>/bin/DbConfig.sh
Some other useful tools:
Create Support Package: <oats_install>/bin/oats_support.sh
OLT Agent Authentication Manager: <oats_install>/jdk/jre/bin/javaw -jar <oats_install>/agentmanager/AMAuthManager.jar
Restart OATS App Service: <oats_install>/bin/restartSvc.sh [OracleATSServer | OracleATSAgent]
Stop OATS App Service: <oats_install>/bin/stopSvc.sh [OracleATSServer | OracleATSAgent]
JB

Acrobat Pro XI Mac won't print a .pdf file, but Apple Preview will print correctly

Hello,
I have Acrobat Pro XI for Mac. recently I've run into pdf files that will show the document on screen ok, show up on print preview screen ok, but when I send it to a printer I either get:
1. no printout... the document passes through the printer queue ok, but nothing comes out (no blank paper, nothing). no data seems to even reach the printer/print server. no error. the print job basically vanishes into thin air like the job was never sent
2. prints out with all the characters of a text substituted with squares (again, no error. just prints squares instead of text)
But when I print the same document using Apple's Preview program on the same machine, the file prints out fine.
I experience this problem with two different Macs, with two different OS versions. Again both machines will print the .pdf file fine using Apple Preview, but not with Acrobat Pro XI.
I've searched for this problem, but no one seems to have this problem. I've tried just printing one page, etc., and no difference (won't print, or print wrong using Acrobat, but prints fine using Preview)
the files are typically sent via e-mail from a vendor, or a web downloaded form (invoice, forms filled out. some are secure, some are not). and these are from multiple sources.
Any ideas what might be the problem, and how to fix this?
system:
Mac Pro (early 2008) and MacBook Pro (mid-2011)
MacOS 10.8.4 and 10.6.8 (multiple computers have this same problem)
Acrobat Pro XI, 11.0.04
printer: HP LaserJet 5MP (yes.. old.. but it works) via HP JetDirect + print server on LAN

I just found this solution on another board, I tried it (I removed the same file listed below) and it worked for me....
Safari won’t save or print PDFs: how to fix
:: Tuesday, January 29th, 2013 @ 5:29:46 am
:: Tags: Computers
If Safari won’t save or print PDFs (but views them without any problems), you probably have an Adobe PDF plug-in installed. In Safari, go to Help->Installed Plug-ins and do a search for “PDF.” If you have anything with “PDF” in it other than “WebKit built-in PDF,” that is probably the culprit.
On my computer, the problem was “AdobePDFViewerNPAPI.plugin”. To remove it, I quit Safari, did a Spotlight search (Command-Option space) for that file name, and then dragged it to the trash. When I restarted Safari, I could print and save PDFs again. You can also manually find the plugins by going to the system “Library” folder (the one at the root of your hard disk, not in your user folder) and looking in the “Internet Plug-Ins” folder.
I’m on OS X 10.8.2, running Safari 6.0.2 (8536.26.17).

Acrobat Pro for Mac

I am trying to convert a combination of PDF, Word and Excel files into a single PDF file, but the Word and Excel files/pages are being rejected. I have no trouble doing this on my Windows version of Acrobat Pro and wondering if the same functionality is available on the Mac version.

Adobe built that feature for its enterprise customers because most of them use Outlook and Windows. They have lagged in providing similar support for Macintosh applications. I think that that support is still lagging, but they're starting to move in the right direction.
That feature is not yet supported. You can file a feature request if you like:
Adobe - Feature Request/Bug Report Form

I can't install the update 9.5.2 for Acrobat Pro for Mac.

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The installer cannot install the update. The process begins but then I get a message that components have been disabled. The message refers me to Acrobat website for help to reingage components. Unfortunately, I was not able to find any such help through their not so user friendly website.
The alternative suggestion from the message was to uninstall the application, then reinstall it. I tried using the uninstaller that was in my Acrobat Pro folder, but when I opened the uninstaller, I got a message saying the installer was not for this application.
I have an installation disk to reinstall the program and I have no problem manually uninstalling the Acrobat Pro from the system, but I don't know what needs to be removed from where.
Anyone have any suggestions on what to try next?
I'm beginning to feel like this upgrade is just a gimmick to encourage people to upgrade to Acrobat Pro X.

I was getting the same error: "Insufficient data for image" and the document wouldn't open. But Foxit and Chrome read the files directly, with no problems.
On a Mac, the 9.5.2 upgrade works fine under Acrobat Pro 9!!
Do any of you run Kaspersky antivirus? When I ran the root kit scanner - is doesn't like some of the Adobe System files and will quarantine them – this only happened in July: This is when it quarantined some files that were authored by Adobe. This is when the updates to Adobe seemed to have stopped working properly?
I submitted the “quarantined” files to Kaspersky and they came back and said that the Adobe files allowed “trojan” like backdoor access to my PC - To get adobe working again I allowed them back into my system and took them out of Quarantine. The 9.5.2 update worked fine after this.
I thought it was a fault with Kaspersky 2011 until I updated to 2013 (last week) and the Root Kit scanner completely removed the registration for Adobe Acro 9....No opportunity to deactivate...program wouldn’t run with error messages about the registration of Acrobat Pro 9. I reinstalled the programme; it will run but cannot be upgraded from the DVD rom version
Now I’m struggling to get my Adobe product serial number reactivated. The Indian call centre tell me the retail serial number is invalid and not an Adobe serial at all, then I get told about 30 mins later in the same call the serial number is actually registered to someone else - they're just oxygen thieves...
The botom line was, that unless you bought from Adobe online, and they can track your purchase, you're on your own for support...
Ironically, when I first installed Acrobat 9 Pro back in 2010, the software installed fine, activated and I got a nice Welcome email message from Adobe, free downloads too - not much use though - perhaps this is one of those keep the product sales up schemes...you've had your two years time to buy an upgrade!.
I think these issues are linked up with the extreme piracy control that Adobe have implemented in their products - it's gone too far...

Acrobat Pro for Mac won't start, even after restarting the machine. Any suggestions?

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