Acrobat Pro refuses to uninstall!

I've had to uninstall CS3 on my Mac Pro (Leopard 10.5.2) because of a licensing glitch. After using the Adobe uninstaller, I used Adobe's CS3Clean script to supposedly erase all traces of the former installation. However, when I try to install the suite again, it tells me it will install everything except Acrobat 8 Professional because it is "already installed." It lists the file size as 894.6MB. It is grayed out in the selection list of apps, and I can't see any way to override it.
It's not listed anywhere in my application folder, and when I do a spotlight search on "acrobat", apps only, nothing shows up. Then I realized I don't know the name of the installed Acrobat Pro app, and it might not include the entire word "acrobat" in the filename.
I'm starting to think there must be a residual log or initialization file that keeps telling the installer Acrobat's still installed when indeed it's not.
Help?

Try also deleting the following support files/folders:
~/Library/Preferences/Acrobat
~/Library/Application Support/Adobe/Acrobat
(where ~ is your user directory)
Hope that helps.
regards,
MAJ

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I purchased CS6 and had problems with the Adobe Acrobat Pro so i uninstalled and now need to reinstall but serial number wont work. How can i reinstall ONLY Adobe Acrobat Pro since its included in CS6?

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You need to reinstall Acrobat the the Creative Suite, you cannot download it is a separate application and install it that way because it will be looking for a serial number relative to being a singly purchased application.

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Hello All,
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Greetings, all,
The organization I work for recently purchased a volume license for Acrobat Pro X. We uninstalled Adobe Reader from all of our machines and installed Acrobat Pro X on them. After the move, the PDF preview handler stopped working. People commonly link to the URL below, but it has not worked for us. It appears it only works for the PDF preview handler packaged with Adobe Reader, not the one packaged with Acrobat Pro.
http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html
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Bill@VT wrote:
OK. Then do you mean the thumbnails in Windows Explorer? I don't have a solution for that, but there have been several posts about the issue.
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Sabian Zildjian wrote:
Check the value for AppID in this registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA- 464D-8880-44885D7DC193}]
What do you have?
{534A1E02-D58F-44f0-B58B-36CBED287C7C}
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I received an Acrobat Pro update notification and started the update process. Update failed and the message said it needed to uninstall and reinstall Acrobat Pro.
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My Acrobat Pro is part for the CS6 suite. It is an original CS6 install disk (not a download). Other parts of CS6 suite are working fine. Along the way I've rebuilt permissions and done various disk maintenance several times. I even had to restore from Time Machine once.
Throughout all of this, about the same thing always happens. The CS installer runs fine for everything up to the last stage of installation for Acrobat. When the installer finishes, it says Acrobat install failed. The latest error log is below.
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I lost the Acrobat Pro Since I uninstalled and have not been able to reinstall back to my CS6 suite. I'm tired of trying things without knowing what I'm trying to fix. It's clear that this type of problem is pretty widespread with Adobe Acrobat. So, does anyone really understand what the problem with their installer is??
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW006, DW050 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed

Hi Anoop,
Thank you for the response. But It did not work. I already tried running my
Mac in Safe Boot Mode and then install Acrobat. I tried again after I
received this email instruction. it failed again.
My question is How to reinstall Acrobat X Pro?
This is how it happened:
I received an Acrobat X Pro update notification and started the update
process. Update failed and the message said it needed to uninstall and
reinstall Acrobat X Pro.
I followed Adobe¹s advice. But I have not been able to get Acrobat Pro to
finish installing on my MacPro (desktop) runs on OSX 10.9.5. I have read
lots of help files, and group discussions. I have tried all sorts of things
including uninstalling various ways and reinstalling various ways. I tried
other utilities to scrub residual Adobe files. I've tried installing as root
user, in safe mode, etc.
My Acrobat X Pro is part for the CS6 suite. It is an original CS6 install
disk (not a download). Other parts of CS6 suite are working fine. Along the
way I've rebuilt permissions and done various disk maintenance several
times. I even had to restore from Time Machine once.
Throughout all of this, about the same thing always happens. The CS
installer runs fine for everything up to the last stage of installation for
Acrobat. When the installer finishes, it says Acrobat install failed. The
latest error log is below.
My Acrobat X Pro was able to update before v11.0.09 Pro update on 9/11/14.
Before the latest update and Acrobat actually runs, and works fine. The main
indicator that something isn't right is that when I try to update it, the
update (also seems to run OK until about the end but then) says it can't
update Acrobat because something has been changed. The other CS applications
run and update fine.
I lost the Acrobat X Pro since I uninstalled and have not been able to
reinstall back to my CS6 suite. I'm tired of trying things without knowing
what I'm trying to fix. It's clear that this type of problem is pretty
widespread with Adobe Acrobat. So, does anyone really understand what the
problem with their installer is??
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For
example, ERROR: DW006, DW050 ...

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Hi dora_l,
You might need to update your Acrobat version to 11.0.10
Regards,
Anubha

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cheers

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Did you uninstall Acrobat 8 before installing Acrobat X?
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http://kb2.adobe.com/cps/333/333504.html
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For all three versions, the install completes, but when I run the actual Acrobat application I get a dialog saying:
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and
mention the error code shown at the bottom of this screen.
Error: 16
I've reinstalled, rebooted, uninstalled, in every permutation I can think of. The above error is for the Acrobat XI download. I've also gotten Error: 6. The PDF print driver did install and works, but I want the actual Acrobat app.
This is standalone Acrobat, not part of CS Studio or any other package.
My machine:
WIndows 8 64 bit
Intel i7 CPU
8 GB RAM
over 500 GB free on C: drive
Any suggestions?

Hi ap9ut4vn,
Error 16 usually comes up due to permission issues.
Please check the solution 1 of the KB Doc : http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
If the installation completes and you are unable to launch the software, you can try the below mentioned basic troubleshooting steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the enabled Administrator account and check.

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. W

I uninstalled Adobe Acrobat Pro due to Windows 8 malfunction with starting up. I am trying to reinstall as I am an owner of the Creative Suite CS6 and I cannot access my serial number. I purchased the software in 2013 and never registered i, apparently. When directed on Adobe's site to access the serial number, it takes me to an outside 3rd party site, which I tried but it does not actually work. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha

Acrobat Pro 9 & XI both installed on Mac. How can I uninstall Acrobat Pro 9 & not affect Acrobat XI?

Adobe Acrobat Pro 9 and Acrobat Pro XI are installed on the same iMac with OS X 10.8.5. How do I safely uninstall only Acrobat Pro 9 without affecting Acrobat Pro XI?
When I first installed Acrobat Pro XI, I thought maybe I was suppose to leave Acrobat Pro 9 on my computer.
So now I have both Adobe Acrobat Pro 9 and Acrobat Pro 11 installed.
I see no benefit to having both installed. I want to uninstall only the Acrobat Pro 9 and not Acrobat Pro XI.
I am not sure that I can safely uninstall Acrobat Pro 9 without affecting the functioning and files for Acrobat Pro XI.
I started to uninstall Acrobat 9, but I stopped when I saw a warning in a little window.
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The Acrobat folder for Acrobat XI Pro came up with the file "Adobe Acrobat Pro.app" selected
I manually selected the "Adobe Acrobat Pro.app" file in the "Adobe Acrobat 9 Pro" folder.
When I clicked on "Adobe Acrobat Pro.app" for Acrobat 9 a window with a warning came up. So I stopped.
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There is no undo available. User data files and directories shared by other Adobe applications will not be removed."
Should I go ahead and click [Uninstall]?
I don't think it will delete my pdf files.
Will this affect my Acrobat XI operating &/or preferences? Will Acrobat XI still function correctly?
What do I have to do to safely have just Acrobat XI on my computer without Acrobat 9?
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I am trying to uninstall, I tried to uninstall, but I got the following message when trying to uninstall: "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller." Acrobat 9 installation suddenly stopped working
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How to uninstall trial version of Adobe Acrobat Pro from a mac?

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This is not a Technical Communications Suite product. If this is AE CS4 you can try the CS4 Clean Script:
http://www.adobe.com/support/contact/cs4clean.html
If that fails, try the Microsoft Installer Cleanup Tool.
If that fails try the AE forum.

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I migrated my old MacBook Pro to my new MacBook Pro in January (OS X 10.7.4). I now have 3 versions of Acrobat Pro on my Mac, Pro 8, Pro 9 and Pro X. Can I uninstall 8 and 9 without having to re-install X?

Hi Robin,
As Bill said, you should be able to uninstall Acro 8 & Acro 9 without having to reinstall AcroX. Each of the versions is fairly well isolated from each other on the Mac.
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-David

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He has a fully licenensed version of Acrobat Pro 7. When we tried to install it, we got errors. So next I went to programs remove and removed the Acrobat 7 pro and even went so far as to remove most all registry entrees.
He went to open a pdf file and the 7 popped up and opened the file! So where is this thing? If I uninstalled it why is it coming up? We rebooted the computer after the uninstall and still this crazy program is opening. I checked the help file and sure enough it says Pro 7. The desktop icon is gone and the one in the start programs shows blank.
So then he also has a licensed ver of 9 pro. So we tried to install that and it said there is an older version - 7- on the computer do you wan to remove it? We said yes! Then it tried to install itself and the next message we go was that there was an older version of 9 on the computer and so it could not finish the install.
I searched everywhere including the registry and could not find anything that said ver 9!! Nothing! Nada!
So we tried installing ver 7 again but it said it was already on there and yet I cannot find it in add remove programs or anywhere else.
Can someone tell me what is going on here?
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4 words: Windows Installer Cleanup Utility.

How to completely uninstall adobe acrobat pro 9 trial version?

How do I completely uninstall adobe acrobat pro 9 tial version
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If uninstalling Acrobat normally does not resolve the issue, you better ask in the appropriate Acrobat forum. Don't forget to mention your OS and any relevant details.
You can continue this topic regarding your problem with Flash Player, but we also need to know your OS, browser, and the exact details of your problem.

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Thank you very much for your reply. This didn't work. As you can tell, this is not a high priority for me, just annoying that I have to uninstall Reader every time I open a PDF. It will open in Acrobat after that, 'til I shut down my laptop.
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Acrobat Pro refuses to uninstall!

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