Acrobat Reader 10.1.3.23 - faulting module acrord32.dll

Symptoms:
Reader crashes after opening.
Internet explorer crashes after accessing a pdf file.
Operating systems:
Windows server 2008 R2 x64 with XenApp 6.5
Windows server 2003 R2 x64 and x86 with Citrix 4.5
Windows 7 x64
Protected mode is OFF
Issue started occuring seemingly from nowhere Monday evening, 8/26/13
Unable to identify any recent security patches or other OS level changes
Copying in the acrord32.dll from a working 10.1.6 installation appears to resolve but I don't want to deal with a possible version mismatch so rolled that back (just did it as a test).
Uninstall\reinstall did not repair the issue
Unable to find an anti-virus related cause (we use symantec 12.1)
Unable to find an offending gpo
Any help would be appreciated... running out of ideas!
---some errors---
(Win 2003 R2 x86) The application, D:\Program Files\adobe\reader 10.0\Reader\AcroRd32.exe, generated an application error The error occurred on 08/27/2013 @ 00:10:57.765 The exception generated was c0000005 at address 0307926C (AcroRd32_2810000!CTJPEGDecoderCreateUsingData)
(Win 2008 R2 x64)
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: AcroRd32.dll, version: 10.1.3.23, time stamp: 0x4f7bd937
Exception code: 0xc0000005
Fault offset: 0x0086926c
Faulting process id: 0xaab4
Faulting application start time: 0x01cea2ce1455b87f
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.dll
Report Id: 92aa9d76-0ec1-11e3-b5ea-005056954e73

Looks to similar issue
http://forums.adobe.com/message/5629164#5629164

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Symptom
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Log Name: Application
Source: Application Error
Date: 17/08/2011 11:16:07 AM
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Keywords: Classic
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Computer: AppSVRx64.bulk.local
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-17T01:16:07.000Z" />
<EventRecordID>39407</EventRecordID>
<Channel>Application</Channel>
<Computer>AppSVRx64.bulk.local</Computer>
<Security />
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<Data>SAP Business One.exe</Data>
<Data>8.80.239.0</Data>
<Data>4db89f47</Data>
<Data>SAP Business One.exe</Data>
<Data>8.80.239.0</Data>
<Data>4db89f47</Data>
<Data>c0000005</Data>
<Data>0056a0c0</Data>
<Data>2850</Data>
<Data>01cc5bd143cbc403</Data>
</EventData>
</Event>
Cause
FVC
Solution
Correction of system behaviour is not feasible in the currently supported versions of SAP Business One. The error has been recorded and is a candidate to be fixed in a future version.
Header Data
Released On
23.08.2011 10:52:17
Release Status
Released for Customer
Component
SBO-ADD SAP Business One Add-Ons
Other Components
SBO-BC-OP Operating System
Priority
Recommendations/additional info
Category
Program error
Database
Microsoft® SQL Server 2005
Microsoft® SQL Server 2008
References
This document refers to:
SAP Business One Notes
968358
Implementation/fix not feasible in current release
Validity
Software Component
Version
SAP BUSINESS ONE
8.81

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