Acrobat X Pro v 10.1.10 (Mac OS 10.9.3) hangs when trying to save PDF files
Acrobat X Pro v 10.1.10 (Mac OS 10.9.3) hangs when trying to save some PDF files, after opening or after commenting. Applies for any of the Save options. "Watch" then "spinning beach ball" appear and application is indicated as "not responding." Mac OS Preview has no problem with the same files. Files can be displayed with Acrobat, just not saved. I would prefer to use Acrobat's commenting tools to mark up the document.
"Mac Office 2008"? You must mean Microsoft Office 2008. Try posting in the Microsoft forums here:
http://www.officeformac.com/productforums/
Similar Messages
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Acrobat X Pro 10.1.6 (on Mac OS 10.7.5) hang error, cannot print. HELP!!!!!
Every time I try to print a pdf (regardless of which printer I use, regardless of whether printer is networked or directly connected), I end up with that lovely little pinwheel, spinning endlessly...and have to force quit. Each time I receive the following error (it's actually quite a bit longer, but hopefully this will be enough):
Date/Time: 2013-03-19 15:19:31 -0400
OS Version: 10.7.5 (Build 11G63)
Architecture: x86_64
Report Version: 9
Command: Acrobat
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Version: 10.1.6 (10.1.6)
Parent: launchd [144]
PID: 11388
Event: hang
Duration: 0.98s
Steps: 10 (100ms sampling interval)
Pageins: 1
Pageouts: 0
Process: AdobeAcrobat [11388]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Architecture: i386
UID: 501
Thread 0x24393
User stack:
10 start + 54 (in AdobeAcrobat) [0x1e16]
10 main + 94 (in AdobeAcrobat) [0x1e92]
10 RunAcrobat + 316 (in Acrobat) [0xf6e9]
10 RunAcrobat + 6882 (in Acrobat) [0x1108f]
10 -[NSApplication run] + 911 (in AppKit) [0x94e7cac1]
10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 (in AppKit) [0x94e80752]
10 _DPSNextEvent + 2196 (in AppKit) [0x94e814d6]
10 _NSHandleCarbonMenuEvent + 302 (in AppKit) [0x94ef0bd2]
10 _HandleMenuSelection + 53 (in HIToolbox) [0x92df57a9]
10 _HandleMenuSelection2 + 636 (in HIToolbox) [0x92df5a2a]
10 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 608 (in HIToolbox) [0x92f8e88c]
10 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129 (in HIToolbox) [0x92dfdd79]
10 SendMenuItemSelectedEvent + 275 (in HIToolbox) [0x92f9d98d]
10 SendMenuCommandWithContextAndModifiers + 70 (in HIToolbox) [0x92f3213a]
10 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482 (in HIToolbox) [0x92f320d0]
10 SendEventToEventTarget + 76 (in HIToolbox) [0x92dc1571]
10 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482 (in HIToolbox) [0x92dac790]
10 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 (in HIToolbox) [0x92dad313]
10 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 (in HIToolbox) [0x92f31c0c]
10 NSSLMMenuEventHandler + 452 (in AppKit) [0x94ff3246]
10 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 172 (in AppKit) [0x951c3670]
10 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106 (in AppKit) [0x9535d15b]
10 -[NSMenu _internalPerformActionForItemAtIndex:] + 45 (in AppKit) [0x95358f2a]
10 -[NSMenu performActionForItemAtIndex:] + 65 (in AppKit) [0x95358ef7]
10 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79 (in AppKit) [0x9507cfb5]
10 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 171 (in AppKit) [0x9507d92c]
10 -[NSMenuItem _corePerformAction] + 536 (in AppKit) [0x9507dcaf]
10 -[NSApplication sendAction:to:from:] + 232 (in AppKit) [0x94f8a663]
10 -[NSObject performSelector:withObject:] + 65 (in CoreFoundation) [0x94d39d11]
10 RunAcrobat + 3588833 (in Acrobat) [0x37b88e]
10 AcroSecurityBailOutImpl + 8153358 (in Acrobat) [0xbaf692]
10 AcroSecurityBailOutImpl + 8154090 (in Acrobat) [0xbaf96e]
10 AcroSecurityBailOutImpl + 2542968 (in Acrobat) [0x655afc]
10 AcroSecurityBailOutImpl + 2542642 (in Acrobat) [0x6559b6]
10 AcroSecurityBailOutImpl + 5417095 (in Acrobat) [0x91360b]
10 AcroPluginMain + 782039 (in AcroForm) [0x10d890ba]
10 AcroSecurityBailOutImpl + 2271048 (in Acrobat) [0x6134cc]
10 AcroSecurityBailOutImpl + 3050005 (in Acrobat) [0x6d1799]
10 RunAcrobatInBrowser + 205633 (in Acrobat) [0x3d1af4]
10 RunAcrobatInBrowser + 205349 (in Acrobat) [0x3d19d8]
10 RunAcrobatInBrowser + 204426 (in Acrobat) [0x3d163d]
10 RunAcrobatInBrowser + 203363 (in Acrobat) [0x3d1216]
10 AcroSecurityBailOutImpl + 13290264 (in Acrobat) [0x109589c]
10 AcroSecurityBailOutImpl + 13283688 (in Acrobat) [0x1093eec]
10 AcroSecurityBailOutImpl + 13999294 (in Acrobat) [0x1142a42]
10 AcroSecurityBailOutImpl + 13264679 (in Acrobat) [0x108f4ab]
10 AcroSecurityBailOutImpl + 11772998 (in Acrobat) [0xf231ca]
10 AcroSecurityBailOutImpl + 11762573 (in Acrobat) [0xf20911]
10 AcroSecurityBailOutImpl + 13151615 (in Acrobat) [0x1073b03]
10 RunAcrobat + 1978006 (in Acrobat) [0x1f2443]
10 RunAcrobat + 1978381 (in Acrobat) [0x1f25ba]
10 RunAcrobat + 1978854 (in Acrobat) [0x1f2793]
10 RunAcrobat + 1980833 (in Acrobat) [0x1f2f4e]
10 RunAcrobat + 1981447 (in Acrobat) [0x1f31b4]
10 RunAcrobat + 1983253 (in Acrobat) [0x1f38c2]
10 AGMInitialize + 320546 (in AdobeAGM) [0x2114ee4]
10 AGMInitialize + 324139 (in AdobeAGM) [0x2115ced]
10 AGMTerminate + 2793417 (in AdobeAGM) [0x23e8c78]scphan,
thanks a lot for your reply! It is helpful! (although not "solved" - alas).
The thing still doesn't work: maybe I missed some magic trick?
If you bear with me, here is what I did:
a) downloaded jdk-6u10-docs.zip
(from "Java SE Development Kit Documentation 6"
-->
https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewFilteredProducts-SingleVariationTypeFilter)
-- it was unzipped automatically by my Safari downloader, creating the "docs" directory);
b) then I pointed the Netnbeans to this dir (it says "Add ZIP/Folder", so to my understanding the "dir" should work, only faster), --
-- still "Show Javadoc" results in "Cannot perform"... (:-.
Anything I did terribly wrong?
Note that I stared at the http://java.sun.com/javase/downloads/index.jsp for a while before finding the "documentation" link.
Noticeable also that the page starts with "What Java Do I Need?" but doesn't answer that question.
Why does Sun make it so freaking hard for the beginners?..
Does it make sence to ship something without documentation?..
Why doesn't Apple distribution include it for 1.6 although it does for 1.5 and 1.4?..
Why do creators of Java not care that Java actually works out of the box, -- including (and that I think makes my question a Java question) in one of the two most popular Java IDEs?
(The last few sentences are mostly for flounder). -
Hey
I have now tried for hours, but now I give up!
MY WISH -
Create a Table of Contents (TOC) automatically after I have combined several pdf.files into a single pdf.file.
I have already bookmarks, shown on the screen (see screenshot below) but I want those bookmark to be visualised in a separate TOC in the top of the combined files.
This new TOC (which I have inserted) shall be printable and serve as a cover page in a binder.
I have seen other cheap pdf.programs in the market (e.g. PDF Converter Professional 7.3) which are able to make the above things, easy, fast and nice.
Regards
Ole Bünger, Kristianstad SwedenSomewhat roundabout way but this should work:
Is there easy way to print bookmarks Acrobat Pro 9.5 -
When saving files from within Firefox sometimes, I get a pop up dialog message saying "Warning Unresponsive Script". The script it refers to is "chrome:global/content/bindings/general.xml:0". I am usually running Chrome at the same time cause I use different browsers for different things and that's the only way I can keep my workflow straight. However, I am not sure what one, would have to do with the other. But there it is. When this happens, things are usually fine and I can save my photo or whatever just fine no problem. However, about 25% of the time it locks me into a loop that I cannot get out of. I cannot dismiss the script error, I cannot save the file or skip the file save dialog box either, and the only way I can continue in Firefox is to force close it and restart. This is SERIOUSLY annoying me and affecting me adversely and I am going to have to dump Firefox and use something else if I can't get this resolved.
I took a look at the error log to see what it said and found the following:
Jan 19 22:37:35 mac-mini [0x0-0x1a01a].com.google.Chrome[186]: Handling SIGTERM in renderer.
Jan 19 22:37:35 mac-mini [0x0-0x1a01a].com.google.Chrome[186]: Wrote signal to shutdown pipe.
Jan 19 22:37:35 mac-mini com.apple.launchd[118] (0x10e280.Google Chrome He[4976]): Policy denied Mach service lookup: com.apple.windowserver.session
Jan 19 22:38:05 mac-mini [0x0-0x1a01a].com.google.Chrome[186]: Wed Jan 19 22:38:05 mac-mini.local Google Chrome Helper[4976] <Error>: The function `CGAccessSessionSkipBytes' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance. Please use `CGAccessSessionSkipForward' instead.
Any ideas on fixing this? I did not have this problem with the previous version of Firefox and only started encountering it recently when I started using Firefox 3.6.13Early on I tried starting firefox in safe mode as one possible fix, and that didn't solve the problem. I just tried again right now with the fresh installation, and still no luck.
Any other ideas? -
Adobe Acrobat Pro 9 Crashes when trying to save pdf as Word doc.
It starts to save the document and says page pass 1 of 5 for example then says adobe acrobat has stopped working. How do I fix this problem?
Found this in answer to a similar issue regarding crash on print. And my issue has been resolved ...
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Mitch -
Have a MacBook Pro. Been using hot mail/Safari. Suddenly can't copy and paste an e mail. Can't make an att> without getting an error message.."0 bytes empty" Got ahold of hot mail was told yes there is a problem between Mac and hot mail Safari and for $59.00 they can fix it. Forgot to ask if the same would apply if I were a pc user. Anbody shed some light on this? Anyone recomend a better em ail service other than g mail?
HELP! Is there anyone out there who knows how I can fix this????
Thanks! -
How to remove "save pdf file as" dialog in startdoc with adobe acrobat 6
We set up pdfWriter as default printer and hope to generate pdf file with startdoc call. The existing code worked great on Adobe Acrobat 5. However, after we upgraded to Adobe Acrobat 6(complete install), the same code behaved differently. Somehow, startdoc always popped out a "save pdf file as" dialog box and ask for the file path but ignored the input path parameter(the pdf file was generated at the path that user manully input in).
W do not like this dialog box at all and expect silent action. How to remove this annoying dialog box and make the old code working (taking the parameter as pdf file path)?
Thanks for your help.
JDHi
I accessed to a website from my uni library computer using my student account and download a pdf file in there. However, that pdf file contains a line of words saying "Accessed by ... University Library on 30 Mar 2007". This line is printed vertically and on the left side of the page.
Do you know how to remove that line? I think the website just embedded that line into the file.
Please help.
Thank you very much.
tuanduy -
Adobe Acrobat 9 Pro on both my Apple Mac Pro and Apple MacBook Pro
I think I found the answer to my question: "May I install my copy of Adobe Acrobat 9 Pro on both my Apple Mac Pro and on my recently purchased Apple MacBook Pro?" I think my question was answered in reading the text of the agreement for use of this site in the following:
"You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation . However, you may not use the Software on these devices simultaneously."
If this is correct, would you confirm. I know how security conscious Adobe is with their software.
Thank you! Be Safe!
KenHi kennethf71183385,
Thank you so much for asking! Yes, you are entitled to activate your copy of Acrobat on two computers. Please see Activation & Deactivation Help - Adobe Support for more information about activating Adobe software!
Please let us know if you have additional questions.
Best,
Sara -
I'm using acrobat pro in my project after debuging the project and after opening a certain number of PDF files I receive the message: the maximum number of files opened has been reached, you have to close some files to continu.even doing that, I steel receive the same message.Some one can tel what to do please? Thanks
Hi Memalyn
Essentially, the bare issue is that you have a 500GB hard drive with only 10GB free. That is not sufficient to run the system properly. The two options you have are to move/remove files to another location, or to install a larger hard drive (eg 2TB). Drive space has nothing to do with SMC firmware, and usually large media files are to blame.
My first recommendation is this: download and run the free OmniDiskSweeper. This will identify the exact size of all your folders - you can drill down into the subfolders and figure out where your largest culprits are. For example, you might find that your Pictures folder contains both an iPhoto Library and copies that you've brought in from a camera but are outside the iPhoto Library structure. Or perhaps you have a lot of purchased video content in iTunes.
If you find files that you KNOW you do not need, you can delete them. Don't delete them just because you have a backup, since if the backup fails, you will lose all your copies.
Don't worry about "cleaners" for now - they don't save much space and can actually cause problems. Deal with the large file situation first and see how you get on.
Let us know what you find out, and if you manage to get your space back.
Matt -
Trying to download the free trial of Adobe Acrobat XL Pro. I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author." I've repeatedly tried getting a new installer file, but get the same message every time.
K_don52 and Ande8135 please remove your current installation of the Adobe Download Assistant and reinstall. You can find more details in the known issues section of Troubleshoot Adobe Download Assistant.
-
My Acrobat 9 pro crashed on my PC using XP. I deleted it and tried to reinstall. It asked for my license for 9, 7 and 6. I put in the 9 & 7 license which I have. How do I get the version 6 license. Is there a live person at Adobe & how do I reach them??
You have the upgrade serial number for Acrobat 9that is why it is asking the previous qualifying serial number, I am sending you the serial number of Acrobat 6 & 7 by private messaging, you can your self find them by using Find your serial number quickly
Regards
Rajshree -
I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?
Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
-
I installed Acrobat X Pro on a Windows 7 laptop and get error code 1602 when attempting to update it. I have tried the Repair Acrobat installation function in the help menu.
Hey fdciii,
Please try renaming the ARM folder at this location:
C:\ProgramData\Adobe\ARM
Now try updating Acrobat from the Help menu.
You can also try installing updates from the following link:
http://www.adobe.com/downloads/updates.html
Regards,
Anubha -
I have Acrobat/Adobe Pro, why does it ask me to sigh in or subsribe when I go to convert a file?
I have Acrobat/Adobe Pro, why does it ask me to sigh in or subsribe when I go to convert a file?
You need to sign in to validate your subscription or serial number. Have you already done this once, and it still is asking?
Sometimes with Creative Cloud, I find that I get signed out and have to sign back in. This shouldn't be an issue for a serial number based version, once you've provided your Adobe ID.
mh++
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