Acrobat XI Pro for OSX can't open password-protected pdfs created using Acrobat 9 Pro for Windows

I am having problems opening password-protected files created on a PC using Acrobat 9 Pro.  I am running a MacBook Pro OSX 10.8.4 with Acrobat XI Pro.  When I attempt to enter the password when prompted, a dialogue box pops up saying that I've entered the incorrect password.  After many attempts, I am certain that the password entered is correct -- this is reinforced by the fact that i am able to open the same document using Mac's Preview software.
Any assistance would be appreciated!
Thanks.

I was suddenly having the same problem in Acrobat XI Pro for Windows (recently upgraded to CC from Acrobat X).  For the past while I've sometimes had to use the "insert from file" tool to get a page added from another file.  I couldn't figure out why dragging sometimes would no longer work, but was too busy to go looking for a solution until tonight. 
The solution was given by JoshTatum24 above. Switch from a scrolling page display to single page display.  Now I can drag pages between documents again.  THANK YOU Josh!
Oh, and CORREAdmin,  it does not matter whether the hand or arrow selection tool is active, my mouse pointer is always an arrow when positioned in the page thumbnails panel.  Switching selection tools does not make a difference in dragging, but switching between scrolling and single page display definitely DOES make the difference.

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