Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

I have an active creative cloud subscription, yet I am still being asked for serial numbers?

I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
James

I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is

I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is lots of help to upgrade but not down grade.

FIRST check with Adobe to find out if you may cancel what you have without a fee
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Then cancel what you have
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
And finally buy a new subscription
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

I have got Indesign CS6 (Creative Cloud subscription) but I also need Indesign CS5.5. Can I buy it?

Adobe CS 5.5 is not available for sale from any reliable source, including Adobe.
If you see offers for the product on other websites, BEWARE! It's highly likely that they are bogus software, which is not legally obtained or licensed.

I have bought creative cloud subscription but it will not download app onto y desktop

i have bought creative cloud subscription but it will not download app onto my desktop.
Can anyone help me?

We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
Mylenium

I just bought creative cloud, however premiere still says Trial Expired.

I used the premiere trial until it ended and then bought creative cloud. Premiere still says trial expired and I have tried logging in and out and I made sure all my information is correct on my account.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
-Laurie

I have creative cloud subscription but it says free trial

I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have installed Lightrom 5.5 but in Creative Cloud Desktop it still shows as uninstalled.

relevant screenshots:
I tried signing in and out, and I deleted the OODB file and signed back in. Still no luck. Now trying to "install" lightroom over the current install to see if that fixes it.

do you mean in my system library? or where can I find it?
Am 05.03.2015 um 23:55 schrieb Jeff A Wright <[email protected]>:
I have installed Creative Cloud Desktop but it fails to load. The icon shows up in the bar at the top right but then it just disappears. I am running Yosemite on a MacBook Pro.
created by Jeff A Wright <https://forums.adobe.com/people/JeffAWright> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7257828#7257828>
Vanb38462666 or Daniel do either of you have a Library/Input Managers folder? If so what do you have inside that folder?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7257828#7257828 and clicking ‘Correct’ below the answer
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What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

Creative Cloud saying im still running trial after purchasing license

I purchased Creative Cloud student edition yesterday after using the 30 day trial, however it seems that the Creative Cloud desktop app still thinks im using a trial and keeps telling me the trial has expired even after purchasing the suite, how would i resolve this as customer care took too long to answer, thanks

See if signing out and back in again helps to resolve the problem.
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to

How did my Creative Cloud subscription suddenly become a trial version?

I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

This is probably related to the issues here:
http://forums.adobe.com/thread/1250287?tstart=0
You'll probably need to log in to the CC app again - and again - and again!

Photoshop asking for serial number when I have an active Creative Cloud subscription

I purchased a year subscription to Creative Cloud and when I launch Photoshop and click on license software, it shows my correct adobe id but then asks me for a serial number. How can I fix this? I am on Mac OS X v. 10.8.2

Hi Cujodvm,
If you had a beta version of Photoshop CS6 you would want to uninstall it and reinstall through the Adobe Application Manager. So long as it was installed through the Adobe Application Manager you should only have to click the "License this software" button and sign in with your Adobe ID.
There is an issue with Photoshop CS6 specifically happening right now in which the product reverts to trial after the 3rd or 4th launch, our engineering team will be addressing this soon with another product update. I'm not sure if that is related or not.
We have this document about the issue
Trial screen displays when you open Photoshop CS6
http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html
-Dave

Purchased Creative Cloud membership but I have trial rigths only - Photo Package

Dear Adobe Support!
I have purchased the CC Photography package, I can see it under my account on the CC web-page, but it does not look under the Creative Cloud application and neither Lighroom nor Photoshop.
I tried to sign-out and sign back process on all the programs, the result is the same.
Could you please let me know how can I use the full version of the purchased softwares?
Many thanks and Kindest Regards,
Gergely

Hi Sheena,
Thank you for your instruction!
Unfortunately it does not work for me...
I have installed the Application Manager and tried to open Lightroom and PhotoShop.
There is no "Deactivate" under "Help" menu, I just able to sing out and back, there was no change.
I also tried to lunch PhotoShop, the software told me the trial period is over, I can purchase the software. I clicked on purchase and system are trying to connect with my account currently, with no result. It would get serial number which I do not have...
Many thanks and Regards,
Gergely

Purchased creative cloud membership but still asking serial

tonight i have purchased creative cloud students or teachers membershıps but when i tried to open after effects it asking serial key what can i do for it

Hi There,
Kindly sign out and sign in again to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
Please try : Sign in, activation, or connection errors | CS5.5 and later.
Thanks,
Atul Saini

Active creative cloud subscription but still showing trial?

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