ActiveSync not configured correctly - iPAD cannot connect

Hello All,
This is my first post and also new to the FORUM. Let me explain current setup.
1. Running Exchange 2013 on Server 2012 R2. Internal Outllook is working fine, Internal OWA is working fine. My staff in the office are not able to connect to exchange through their iPAD. I have enabled ActiveSync for all mailbox +
configured internal certificate for POP IMAP IIS SMTP.
I used remoteconnectivity tool to find out the issue with ActiveSync. Below is the error message. Not sure how to fix the issue. Appreciate your help.
Thanks / RL
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
request-id: b42ffca7-438e-41fe-b273-aab7faf71d04
X-CalculatedBETarget: ex.infotechram.com
MS-Server-ActiveSync: 15.0
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
X-MS-BackOffDuration: L/-215
x-ms-diagnostics: &Log=PrxFrom:%3a%3a1_V120_HH:mail.infotechram.com_SmtpAdrs:Ram%40infotechram.com_NMS1_St:F_Sk0_Srv:17a0c0d0s0e0r0A0sd_Ers1_Cpo3212_Fet20521_ExStk:H4sIAAAAAAAEAOVWS2%2fjNhC%2bL9D%2fMEcvoAi20%2b3BWARQJXtXQB0Hlrd7dGlybLOhSZWkAqu%2fvkPLkp1uNmncFuhDFz7Emflm5pshp5Jb48zax%2bM93zK9wTiRtqg1b8c7tDumUXs6gKWXRsPV1dUNTL%2bUzJhncSYtcm9sHSfZrETLgkgnO4KEe%2fmA0B0D0x6CNZMKBdAsS%2bP8djJbjNOP82Qap7NpDIutdIDWGgs00caDRW8lWymMIRFCBh1MgdRrQ5BbaxydCwICtUQRf%2fPmCEB0ACy60miHI%2bg337sRFMjH1o4gK%2fLsqn89eDf8bjCMoLSGzO3g237%2fGnr5bfFpMlkmaTouiuU8%2f%2fBxUbyNQFAYoP%2bmCVNRO4%2b7U1QKtA%2bSMMV31njDjXKnf0%2bFa7FFqBxa2DJyQ7tqvZZcUjqANa5Zudl6R34BAPN%2fxN4PgpWp0ZoOkImYps7bivv5MQ69XPvrIexIO9tgLiIIEh24U8IiIJFK%2bUSpEESaLeoSI1jIHRYl07T5S4XOh%2fWs8hF8b4xC2sfWv5k%2b%2fnt7Of4CtZg3hnqd2HGjRfA0JnNm92U63wXw4iLjj%2bOnzlcR3FZKBRL%2fNACuQmYLKbBAZvn2CDKC%2fEBa6euCU%2fQp9WerCAoqA70BzpRCmxP9X%2bFVkoWNgnId3BnvkVcep0ZIotkBYOsdVfPqZxICQmjrCL7ubXsyp1ImdkoqykCiLvm70tfNiaPZ2Ynwp2PShe7TeEKVBGNN6tZUApqKoSMQOM%2f4PXjLOIZjlzqeEMj6V%2bx%2bj0Of6T2VcuDd9LkgnDR1UAWlqiktbzxT89C90LV7tlnOdGA82v9aCv%2bNnlyMvGAPeMJIXdszzXFhwj7le6yrHZV%2fU%2fN0pVAv8AcmtKhWdcmc%2b5EpKdhLQLrrOsswdMop09S1bfz%2bhi%2bXmXSlYnWqSN1wGL9PLTKPzQ0YpBoRIrdnkurqZrVcDrD3Kr9vje%2fSk1CleLI9r%2fTZ5d87mwMTZ63vxPw6NZV%2btht%2fzc8XXOq1MT1YydeTwxvjL2wrfwOuSwxNzYoUNH96H5RZEc%2fpJoBNN41gvKfsYbhUwJGmgjJIGg7y5HPYP1GQb5HfT4ydsn2j9IyejyBHMKVxZfZH8sPu0fKf7dGfhp6aHb2ORfypFCHb2XNwX6OPxlKhP7rfvGLpBRQGuuqfrdDfq%2fps7D3axZaCIoIgvYCfeJgPRv%2bbh%2flvK8EdqvQMAAA%3d_S111_Error:ADOperationException1%3aActive+Directory+operation+failed+on+DC.INFOTECHRAM.COM.+This+error+is+not+retriable.+Additional+information%3a+Access+is+denied.%0d%0aActive+directory+response%3a+00000005%3a+SecErr%3a+DSID-03152612%2c+problem+4003+(INSUFF%5FACCESS%5FRIGHTS)%2c+data+0%0a_Mbx:EX.INFOTECHRAM.COM_Dc:DC.INFOTECHRAM.COM_Throttle0_SBkOffD:L%2f-215_DBL7_DBS1_CmdHC-1477255686_TmRcv16:12:43.0153436_TmSt16:12:43.1715201_TmFin16:12:59.5999575_TmCmpl16:13:03.3342766_ActivityContextData:ActivityID%3db42ffca7-438e-41fe-b273-aab7faf71d04%3bDbl%3aST.T%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d851%3bDbl%3aSTCPU.T%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d75%3bI32%3aMB.C%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d37%3bF%3aMB.AL%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d42.40541%3bDbl%3aBudgUse.T%5b%5d%3d16428.4375%3bDbl%3aMAPI.T%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d1657%3bI32%3aRPC.C%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d37%3bI32%3aATE.C%5bDC.INFOTECHRAM.COM%5d%3d13%3bF%3aATE.AL%5bDC.INFOTECHRAM.COM%5d%3d40.92308%3bDbl%3aRPC.T%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d1569%3bI32%3aADW.C%5bDC%5d%3d1%3bF%3aADW.AL%5bDC%5d%3d2.5878%3bI32%3aROP.C%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d35861492%3bI32%3aMAPI.C%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d85%3bI32%3aADS.C%5bDC%5d%3d12%3bF%3aADS.AL%5bDC%5d%3d54.92707%3bI32%3aADR.C%5bDC%5d%3d4%3bF%3aADR.AL%5bDC%5d%3d79.91052%3bDbl%3aMBLB.T%5bEX.2acb051d-c873-471d-9d36-3df4422ed8bf%5d%3d8093%3bS%3aWLM.Cl%3dCustomerExpectation%3bS%3aWLM.Type%3dEas%3bS%3aWLM.Int%3dTrue%3bS%3aWLM.SvcA%3dFalse%3bS%3aWLM.Bal%3d225131.4%3bS%3aWLM.BT%3dEas_Budget:(D)Owner%3aSid%7eINFOTECHRAM%5cramlan%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a240000%2cBalance%3a225131.4%2cCutoff%3a600000%2cRechargeRate%3a360000%2cPolicy%3aGlobalThrottlingPolicy%5F32228d9d-0ca1-4fcc-91e0-9087121e2c35%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a22.3451891_
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Date: Thu, 09 Oct 2014 16:13:04 GMT
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Elapsed Time: 24020 ms.

No problem. I have run into this a few times at some of the migrations I have done :). As for your other question, you don't really HAVE to use a public CA for external access, but it would certainly make your life easier if you did If
you use your internal CA then you need to provide users with the Root Cert and instructions on how to import that root certificate into their machines at home/phones. Too many head aches if you ask me. I would rather buy a SAN cert from someone
like GoDaddy and use that since Godaddy is a trusted public CA so htere's nothing they have to do on their end :)

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