Add-In Installation: check logon.ticket_client (see note 994785)

Question

Hi all,
We have successfully setup BI to portal connectivity and it is working fine with just one exception that is BEx Broadcast is not functional. Step 8 and 12 of RSPOR_SETUP are in RED.
STEP 8:
Status 8: Configure User Management in Portal       -    Add-In Installation: check logon.ticket_client (see note 994785)
STEP 12:
Status 12: Maintain User Assignment in Portal        -   System failure during call of function module RSWR_RFC_SERVICE_TEST
In this regard, support desk tool is displaying warning over WebAS ABAP setting with following message:
STATUS = YELLOW
User mapping check not possible Try to execute Support Desk Tool by another user in order to perform user mapping check
Applying SAP note 994785 that refers to changing the logon.ticket_client parameter to a client that does not exist in ABAP. We did change the Java client in Visual Admin-->Security Provider service as follows:
1. Choose the User Management tab page.
2. Choose Manage Security Stores.
3. Select the login module CreateTicketLoginModule and choose View / Change Properties.
Also, new parameter value was added to instance profile with logon.ticket_client=799 (client that does not exist in ABAP). And the certificate in STRUSTSSO2 added to ACL with client 799. Restarting the instance and running the report RSPOR_SETUP still encounter the same issues as above in STEP 8 and 12.
Please correct me if I went wrong somewhere in the above process.
Regards.

Answer 1

Hi Sandeep,
Support Desk tool is already installed hence the output.
"In this regard, support desk tool is displaying warning over WebAS ABAP setting with following message:
STATUS = YELLOW
User mapping check not possible Try to execute Support Desk Tool by another user in order to perform user mapping check "
Regards.