Adding Objects to Object List on the Service Contract Line Item

Hi,
I want to add a new fields at the object list. This is identified as configurable when I click on Configure Page button. Now when I add click on new field it which object should I select to enhance Object List.
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Thanks and Regards,
Edited by: Rob Burbank on Dec 16, 2010 3:59 PM

As books is a list of String it can't accept a Book object !
LinkedList<Book> books = new LinkedList<Book>();

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Issue in using custom discount condition type in pricing agreement at Service Contract line item level

Hello
We are facing an issue while using a Z discount condition type in price agreement at service contract line item level.
A Z Condition type has been created in ECC and assigned to the pricing procedure. This pricing procedure is downloaded in CRM and determined in the service contract.
A condition maintenance group using this Z condition type is created in CRM and assigned to service contract item category.
Condition records are created in CRM for this condition type/condition maintenance group for specific products along with sales org and discount percentage.
But when the price agreement(using this condition type) is used at the item level of a service contract, the system throws errors (related to product/unit of measure and sales org, even though no issues seem to be there)and thus the price agreement is not allowed to be used.
If anyone has worked on such kind of scenario, please get in touch, I will share more details for the same.
Regards
Ankit Arora

Dear Ankit,
Once the pricing procedure is downloaded, please maintain the document pricing procedure at service contract header level, and maintain the customer pricing procedure at business partner sales area billing data.
In spro, maintain the pricing procedure for the combination of sales area, document pricing procedure, customer pricing procedure.
Please crosscheck whether the condition table is active or not.
Regards,
Maddy

Updating service contract line item's end date

Hi,
I am trying to extend the end date on a line item in a service contract via the DI and it is giving me the following error: 'Item's end date cannot be greater than contract's end date' and I don't understand why.
I retrieve the service contract object, change the header end date then find the line item I need, update it with the same end date and then issue call the SC update method. Here's my code:
    Try
             SC.Lines.SetCurrentLine(SerialNbrLineNumber)
             NewStartDate = LineEndDate
             'calculate new end date & extend service contract
             NewEndDate = NewStartDate.AddYears(Warranty_Duration)
            'never make the contract end date earlier than it had been
            SC.EndDate = IIf(NewEndDate > SC.EndDate, _
                                                         NewEndDate, _
                                                         SC.EndDate)
            'update service contract detail with new end date
             If NewEndDate > LineEndDate Then
                 SC.Lines.EndDate = NewEndDate
             End If
             If SC.Update() <> 0 Then
                rs.RtnCode = -1
                rs.RtnMessage = B1Comp.GetLastErrorDescription()
             End If
I did see something in the di help that mentions that B1 calcs an end date based on the "duration of coverage" field but I don't think I could use that because I might only change the end date for one line item.
BTW I can do this in the application with no problem.
Thanks in advance for any assistance.

Known B1 bug. Should have checked support first. More info on note # 1026540

Problem in adding vales to service contract line item

I want the OBJECT ID field to be filled in OBJECT LIST tab at item level when ever a service product is entered in service contract ( new line item) automatically ...
I tired wiht CRM_ORDERADM_I_MERGE (CRM_ORDERADM_I_BADI) and
CRM_ORDERADM_I_MERGE(ZCRM_ORDERADM_I_BADI) methods and using fuction module
CRM_ORDPRP_I_MAINTAIN_OW but not success yet.
any help !!
Thanks ....
Edited by: aday rao on Sep 15, 2008 3:08 PM

The way I typically handle organizational service attributes is to have a single amadmin XML file per AM service and in that amadmin file I have two requests, one to assign the service and the second to modify the service attributes. I then run the amadmin command with the -c continue option on the amadmin XML file so the service is always modified with latest settings regardless of whether or not it was assigned for the first time.
Since your question relates to service attribute modification investigate the SchemaRequests -> AddAttributeSchema amadmin commands. For example, I use the following files to modify the amUserService
<Requests>

<SchemaRequests serviceName="iPlanetAMUserService" SchemaType="User">

<AddAttributeSchema fileName="/opt/SUNWam/custom/amUserAttributes.xml" />
</SchemaRequests>
</Requests>
<Requests>

<AttributeSchema name="somenewattribute"
type="single"
syntax="string"
any="display"
i18nKey="u301">
</AttributeSchema>
</Requests>

Dates getting wiped from Service Plan line item

Hi All,
We are currently facing an issue in the dates management on the service contracts. When we create a service contract and without saving if we change start date at the header we come across the following issues
1) Date rule gets wipes out from the service contract items.
2) All the dates maintained at the service plan line item are empty.
Contract header and Contract item has the same custom date profile .
For the service plan line item its a standard date profile SRVPLAN.
It will be helpful in getting some pointers towards the issue or if someone has faced similar problem before.
Regards
Sohit

Hello Moises,
Can you give some details on how you managed to get this solved?
Thx
Nicolas

Technical objects required to be mandatory in service contract VA41

Hi
I've got exactly the same issue as the one described in the thread.
Technical objects required to be mandatory in service contract VA41
Unfortunately for me it has never been answered, and seems to be quite old now.
Does anybody knows how it could be set or developed?
Regards
Olivier

Through standard configuration, it is not possible. However, you can try with any of the following exits
USEREXIT_MOVE_FIELD_TO_VBAP or
USEREXIT_SAVE_DOCUMENT
in the program MV45AFZZ where your technical team needs to validate those required fields as mandatory which is quite possible through coding.
G. Lakshmipathi

How to get price list line id for service contract line(subline)

Does some one know how to find a price list line id for service contracts line (sub line)?
There is actually a column in table okc_k_lines_b which is called price_list_line_id, but it looks like it is never used (all columns values are NULL). I have tried to investigate reprice API's which are used in contracts authoring form, but they are too huge and it didn't lead to nay result. There is a way (bad hack), by calling OKS_QP_INT_PVT.COMPUTE_PRICE it is possible to get price list line id by which contract line is priced, it would be kina fine if I would need to find line id for some rows, but it wont work for thousands!
Is there some proper way how could I get price list line id by which is service contract line priced?

Hi,
Check out the following query that gets the price_list_id on subline_level and more.
The price_list_Id is stored as a rule.
SELECT
chd.contract_number
, par.party_number
, par.party_name
, ldf.pas_nummer
, ldf.pas_houder
, rh.object1_id1 hdr_price_list_id
, rsl.object1_id1 sl_hdr_price_list_id
, pld.parkeerterrein
, msi.segment1
, sit.description
FROM
okc_k_headers_b chd
, okc_k_lines_b clt
, okc_k_lines_b cls
, okc_k_lines_b_dfv ldf
, okc_k_items cit
, okc_rule_groups_b rgh
, okc_rules_b rh
, okc_rule_groups_b rgt
, okc_rules_b rtl
, okc_line_styles_b lst
, okc_rule_groups_b rgs
, okc_rules_b rsl
, okc_line_styles_b lss
, qp_list_headers_b plh
, qp_list_lines pll
, qp_list_lines_dfv pld
, qp_pricing_attributes pat
, mtl_system_items_b msi
, mtl_system_items_tl sit
, hz_cust_accounts cac
, hz_parties par
WHERE
rgh.chr_id = chd.id
AND rh.rgp_id = rgh.id
AND rh.jtot_object1_code = 'OKX_PRICE'
AND cac.cust_account_id = rtl.object1_id1
AND par.party_id = cac.party_id
AND clt.chr_id = chd.id
AND clt.lse_id = lst.id
AND lst.lty_code = 'SERVICE'
AND rgt.cle_id = clt.id
AND rtl.rgp_id = rgt.id
AND rtl.jtot_object1_code = 'OKX_CUSTACCT'
AND cls.cle_id = clt.id
AND cit.cle_id = cls.cle_id
AND cit.jtot_object1_code = 'OKX_SERVICE'
AND cls.lse_id = lss.id
AND lss.lty_code = 'COVER_ITEM'
AND cls.id = rgs.cle_id
AND rgs.id = rsl.rgp_id
AND rsl.jtot_object1_code = 'OKX_PRICE'
AND plh.list_header_id = rsl.object1_id1
AND plh.list_header_id = pll.list_header_id
AND pll.rowid = pld.row_id
AND pat.list_header_id = pll.list_header_id
AND pat.list_line_id = pll.list_line_id
AND cit.object1_id1 = pat.product_attr_value
AND cit.object1_id2 = chd.authoring_org_id
AND msi.inventory_item_id = cit.object1_id1
AND msi.organization_id = cit.object1_id2
AND sit.inventory_item_id = msi.inventory_item_id
AND sit.organization_id = msi.organization_id
AND sit.language = userenv('LANG')
AND cls.rowid = ldf.row_id
Hth,
Martin
Edited by: mvdons on 4-sep-2008 2:13

How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

New line item in the service contract

Hi Gurus,
I have requirement to add the new line item in the service contract. Details are as follows.
as per the requirment, manually we are entering the outbound category via web Ui (service -> service contract).Now I have to develope a badi/method in standard badi exec_methodcall_ppf which will insert a new line item with the same material as of outbout category but with the item category as inboud.
could you please help in how can I maintain the new line time. I know we have to use the crm_order_maintain FM but I'm confused what all parameter we need to pass to maintain this.
can someone please share the code to do that. TIA

Hi Paul,
It seems there is no option in changing the condition records at the billing plan item level.
Please try the following.. see if it helps. To execute the invoices with new condition record values directly, make the settings at the billing item category level goto -- the billing document frame -- under serivces frame -- pricing type select option Carryout new pricing (Option B). This option updates the billing document at the time of invoicing with new price calculation.
please see if this can help you out.
Have a good day!!!
Nandu

Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
Regards
Suresh

Can i enhance a table via eewb for the service contract?

Hi, expert
I want to enhance a table for the service contract,
when i use eewb to do the enhancement, i find only the BUPA can do table enhancement.
Or i can create a tran. table and display the data via a table view on the web ui ,
but how to save the data of the table view when i click save button on the Web UI ?
Thanks.
Oliver.

FYI: Found the problem. In the Administrator's Guide (of course not in the supplied packages documentation about DBMS_JOB) I found:
"How Jobs Execute
SNP background processes execute jobs. To execute a job, the process creates a session to run the job.
When an SNP process runs a job, the job is run in the same environment in which it was submitted and with the owner's default privileges.
When you force a job to run using the procedure DBMS_JOB.RUN, the job is run by your user process. When your user process runs a job, it is run with your default privileges only. Privileges granted to you through roles are unavailable."
And of course we had set up our users to get all privileges through Roles, so CREATE TABLE wasn't one of my DEFAULT PRIVILEGES!
It sure would be nice if Oracle documentation could get its act together and provide ALL information about a topic in a logical place. The effort to find the information about privileges occurred after it took me 1/2 hour to figure out why my submissions were failing - I didn't have the ';' included in the quoted string for the procedure to be called - which I only figured out after looking at the code for DBMS_JOB where it made the note to make sure you include the ';'. Wouldn't it be good to have that MINOR DETAIL mentioned in the description of DBMS_JOB.SUBMIT?????

Ship to address on the service contract

Hello
The service contracts are getting created without ship to address from OM and IB.
Is there a way to get the ship to on to service contract automatically?
Regards
Srini

Hi Srini,
The standard functionality is for Ship to details to be passed to Warranty contracts from OM but not IB.
If this is not your experience please log an SR so support can investigate further.
Regards,
Mark.

Subroutine program its display the text at line item as it's service order

Hi All,
Am looking for subroutine program its display the text at line item as it's service order, I want to view the text in sapscript in the tcode ME9F of the order text.
Ex:- in tcode ME23N, select PO & item details in Account Assignment tab, ORDER field is not displaying for some of the orders, but while debugging I can see the ORDER values.
Can'nt see the ORDER field in print preview, Pls let me know.
Edited by: Nagendra DS on Feb 19, 2008 3:18 AM

Hi,
If you are retrieving the values in the print program, the values will definetly get populated to the sap script. In case of subroutines in the form, the values you pass it to the structure ITCSY should be characters only.
Hope this helps.
Sudha

How do we know, when the service contract is last modified ?

How do we know, when the service contract is last modified and by whom ?
thanks
siva
Edited by: sivapara on Nov 24, 2008 3:14 PM

To add also in OKC_K_HISTORY_B for some actions.
Thanks
Nagamohan

Documentation on APIs for the Service Contracts.

Hi,
Can anyone please, point out some documentation for the Public APIs provided under the Service Contracts for R12.
Though I can look at the source code of the APIs, I cannot figure out what parameter is used for what, due to lack of proper comments in the PL/SQL code.
Any pointers would be of great help.
Thanks in Advance,
Vijay

Please review the following notes/docs, it may be helpful:
Note: 421170.1 - R12 Oracle Service Contracts And Integration Repository Access
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=421170.1
Oracle Integration Repository User's Guide
http://download.oracle.com/docs/cd/B40089_09/current/acrobat/120irepug.pdf

Adding Objects to Object List on the Service Contract Line Item

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