Additional Phone sockets not working since infinit...

Question

Afternoon all,
had a problem this week with our old cordless phone dieing which resulted in trying to use the old corded one, its been plugged into the bedroom socket for years as an emergency phone,
picked up handset, Nothing, so plugged into the main box and its fine, have checked the othr bedroom box and thats the same, dead,  i know they worked as the computer used to be in the back bedroom one and i had to use the corded phone a while back to report a powercut,
i've emailed BT  about it and credit where its due, they rang with in an hour or so of the email, sadly, i was asleep, ive rung back and spoken to a chap in india who was obviously reading from a sheet infront of him, he kindly informed me that as its been a while since the infinity instalation (was installoed in April, but first time weve noticed due to phone death) its going to cost me £99 for the engineer to come out and sort it,
a bit peeved at this to say the least as it was the BT engineer that dealt with it all when they came round - the more experienced guy was showing a trainee the job, yet the experienced guy had only been at it 8 weeks!
is it really the case that its going to cost me £99 to fix something i havent done???
many thanks in advance of replies,
Tim.

Answer 1

your extensions will normally be conencted to the back of the master socket front plate.  you can take off the front plate and reconnect the wires to terminals 2 & 5 but I would check the extension sockets for which wire is on terminal 2 and on 5 and make sure you connect accordingly.  you will probably need an IDC tool to connect the wires
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