Adobe 9 Std from Dell invalid key

Install goes through fine with the provided key on the CD pack.
Then we get an invalid serial key when opening the application.
Adobe has given me 2 different serial numbers and both do the same thing. We've uninstall/reinstalled multiple times. deleted the *.db files.
The error we get is:
Title: Excuse the interruption, but...
Message: Our records indicate the serial number used to set up this software is invalid.
<serial number here>
Anyone that had a similar problem that was able to resolve it?
We have 2 users with the same issue.
We clone a system using Ghost. Before the clone we remove the DB files for adobe to require it to ask for a serial number when it's started on the new computer. Then we make our clone master file. When it's pushed down to the new PC, when windows starts up for the first time, it runs newsid from microsoft.
We've done this to about 30 PCs so far and 2 are having issues with Adobe 9 Std.
Thanks!
-Don

To expand on what Jeff said, some companies provide OEM versions of software that are only licensed for use with the machine thay come with. The hardware manufacturer will sometimes provide the software in a form that will only only you to restore the software the machine it originally came from. If Dell did not provide you with a separate installer and serial number you may not be able to install it on your new computer. You can contact Dell to see if they can provide you with a separate Acrobat 9 Installer and serial number for use with your new machine.

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Dell digital delivery, Adobe XI Std and Serial Number

We ordered a lot of new Optiplex 3010's for business. We also specified Adobe Acrobat XI which only comes through via Dell Digital Delivery now. So we do not get a disc or a serial number card anymore.
We set up a model computer exactly how we want it. You know, run through all the nag prompts, import a script to customize pinned applications to the taskbar, accept first time license agreements, ensure all the software we need is installed and configured. Then after this is done we remove it from the domain again and as a local admin we go through everything one last time to make sure things are custom the way we want. We then take an image using Acronis (boot to it from network). Then we go back in and run the Windows 7 sysprep utility that points to an xml file with things like copy profile = true, and others.
After it shuts down we image it again so we have an after image. Now we just use Acronis and put this image on all of our Dell Optiplex 3010's. When its booted the only thing it asks for is computer name, and then once its booted we join it to our domain. Prior to deployment we run appwiz.cpl, go down to Microsoft Office 2010 and hit "Change" and choose enter a product key, and then we enter the product key from the computer that it is replacing.
Now today I got an e-mail from someone with one of these new computers along with a screen shot from Adobe Acrobat XI (which remember is via Dell digital delivery and we have no serial cards or installation media anymore).
It says The serial number 1016xxxxxxxxxxxxxxxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 25 days to use this products.Then there are two options:
Retry activation. I already have deactivated one of my other computers.
Provide a different serial number.
Well since Dell did not distribute Adobe key cards, where would I get another serial number from? I imagine the one presented was used in the original image. However Dell digital delivery verifies by the service tag that the PC is authorized for Adobe and it should have taken care of all of this. So what am I to do here? In the future if we do not choose this method and instead go through another retailer for Adobe Acrobat XI Standard, then we will get a CD and key card for each computer we deploy, although its much more expensive... were talking $150 vs the $50 add on for it when customizing the Dell computer.
So thanks for any input. I realize this could be an Dell problem (so I posted over there as well), however this was installed via Dell Digital Delivery and Dell did not send out any keys.
We legitimately paid for this. In the previous round of Optiplex 3010's when we could order Acrobat X standard, we were given a key card. After sysprep I would run a script (AAMEE was installed in the default image) to change the serial number via the command line. But now Acrobat XI is different and I'm not sure what to do. Dell doesn't even give us an option for Adobe X anymore, or else I would have just used that version which worked fine.

Ok I figured out a work around.
In the start menu there is an application called Dell Digital Delivery... launch this. It will show Adobe Acrobat Standard XI in the list along with an icon to the right of it. Click the icon to the right and you have two options:
Show Product Key or Reinstall.
If you do Show Product Key, it does show a unique product key based on the dell service tag. So you can copy this key and when adobe says that the maximum activations have been used, you can choose the second option to enter a new product key. You simply paste the product key in there.
I think choosing reinstall would also install the application with the correct product key.
I think to fix it so that your not waiting an undetermined amount of days until you see the activation count exceeded screen... is to image the PC prior to using dell digital delivery to install Adobe Acrobat.
So once you deploy the image onto a new Dell, and boot it, THEN run Dell digital delivery, because it will query the BIOS for the service tag, and retrive the appropriate install key from Dell.
Or if I can find the command I can change the product key using AAMEE before waiting an unknown amount of time for the prompt from adobe. This is what I did with Adobe Acrobat X standard. AAMEE changed the product key to the one matching the key card that came with the machine.

I purchased adobe photoshop elements 13 from dell to download on my Mac OS Which has been updated to maverick. When i download the link it goes into the download bucket and tells me to choose an app to open and I can't figure out which app to choose??

How to download elements 13 to Mac OS computer. It's telling me to choose an app to open file. I can not figure out which

if you have a serial number, and if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.
or you can dl from dell, https://smartsource.dell.com/

How do I get Adobe to scan from the feeder on a Dell 3115cn printer?

How do I get Adobe to scan from the feeder on a Dell 3115cn printer?

hello, when printed pdf files come out blank from your printer, this is currently a bug in the integrated firefox pdf viewer that is investigated by our developers. in the meantime you could use a third-party pdf plugin like from adobe that you can enable in the firefox ''options > applications'' - scroll down and define the default action for the '''portable document format (pdf)'''.
[[How to disable the built-in PDF viewer and use another viewer]]

I bought photoshop elements 12 from dell and it won't download and they are telling me they sell adobe products and I have to go through you. I was sent a trial password but it doens' t work.

I bought photoshop elements 12 from dell and they are telling me I have to go through you to download it. I got my password but it doesn't work. What do I do?

you need a serial number, not a password.
with the serial number you can activate your adobe.com/ download to a full version from the trial,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Did anyone else order a Zen MP3 Player from Dell and not receive key piec

I ordered my Creative Zen Vision M on Monday from Dell and received it today sans the power adapter and Quick Start Guide. Has this happened to anyone else? I had to spend 30 minutes on the phone with Dell only to have them send me here.

I've just looked at the US Dell site and it lists a power adaptor there so I would say it's down to them to provide one. In the UK we have a Sale of Goods Act we can call on in these situations.
I would get a copy of the Dell web page for the Vision: M you bought and then phone them up to see what they will do about it.
I still reckon it's Dell's problem, not Creative's. After all, it's Dell who said the power adaptor should be included not Creative as there web site doesn't list it. The reason it's in the manual is the one I gave above about Creative reducing the package contents after a while to cut the cost and make it more competiti've.
I had a similar problem with a V200 I bought in the UK but from a French-owned retailer. The website said it would have a case and armband and it didn't - when I went back to the website the description had been changed so I didn't get anywhere.
Good luck
PB
Message Edited by PeeBee on 07-9-2006 0:33 PM

PSE and PE (from Dell) launch as trials. Serial numbers received are not accepted.

I bought Adobe Photoshop Elements/Premiere from Dell .It was download version.When I go to elements editor it opens up adobe window asking to pay for adobe elements or continue on trial version.It will ask for serial No I have Product key= <serial number removed> and Product Code. I can use both of these and it says they are wrong.Please call my cell phone <phone number removed>. Thanks Steve My email=[email protected]

Here are some important posts:
Elements 13: Can't find my serial number
Elements 12: Problem with serial number redemption code process
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Invalid key number for CRforVS_13_0

why diplay invalid key number when I add a new crystal report in VS 2010?

You can use a FTP client (or your browser if it supports FTP) and download from the Adobe FTP server (ftp.adobe.com). The files are in /pub/adobe/cs6/downloads :
Windows (launch the .exe which will open the 7z file):
ftp://ftp.adobe.com/pub/adobe/cs6/downloads/Photoshop_13_LS6.7z
ftp://ftp.adobe.com/pub/adobe/cs6/downloads/Photoshop_13_LS6.exe
Mac :
ftp://ftp.adobe.com/pub/adobe/cs6/downloads/Photoshop_13_LS6.dmg
Previous versions are also available in /pub/adobe/photoshop/win and /pub/adobe/photoshop/mac
These folders are public so you don't need any identifier to connect.

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Error updating adobe download assistant from version 1.0.6 to 1.2.9

i am getting an error updated adobe download assistant from version 1.0.6 to 1.2.9. "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

Sammybobammy89 what Adobe software title are you trying to install? To resolve your current error remove version 1.0.6 prior to installing version 1.2.9.

Invalid key length on hard drive. Can this be fixed?

Hello,
I have a question about an error I am receiving with a hard drive I have been using for a few months on an imac G3 (the slot loading version). I bought this used 80 GIG hard drive on ebay for a friend of mine and I helped him transfer all his data from his older 9 GIG drive to this newer 80 GIG drive that I bought for him on ebay. I simply cloned the 9 GIG drive onto the new drive using Carbon Copy Cloner. There is not a lot of data on the drive - only about 3 GIGs of data.
The drive is the only drive in the computer (an imac G3) and therefore it is the startup drive. The operating system on the drive is OS9. All was working fine for a few months until just last week. Now I am receiving this following error:
error message:
The disk "Macintosh HD" appears to be damaged. Use a disk repair utility to repair the disk.
And so I used the disk utility built into OS9 to see if I could repair the problem. (I think OS9's disk utility is called "Disk First Aid")
When using OS9s disk utility (I think it is called "Disk First Aid") the following report is issued:
Problem: Invalid key length, 4,943
Test done. Problems were found but Disk First Aid cannot repair them.
My questions are:
What is an "Invalid key length"?
How serious is this?
What would cause this?
Could this have been caused by the physical condition of the disk or possibly by the software on the disk?
Would re-formatting the drive fix it? (Of course I would try to save any data first onto another disk)
Or is it risky to continue to use this disk even after reformatting it?
I guess I have a lot of questions here and if anyone could make any suggestions or comment on why "Invalid key length" errors happen I would really appreciate it. Thanks:)
Here are some details:
When I bought the 80 GIG hard drive from ebay the first steps I took were to format the drive using OS9's "drive setup", load the OS9 drivers and then I verifed the disk. The disk seemed to be fine. Then I cloned his old drive onto this 80 GIG drive using Corbon Copy Cloner. I was sure the 80 GIG drive was in a healthy state at that time and I trusted it enough to give it to my friend for his startup drive. Now that the drive has failed with his data and programs, I feel pretty bad. How could this "Invalid key length" error occur?
Should I go back to the person who sold me the drive on ebay and ask for a refund? Or are "Invalid key length" errors a common occurance with hard drives that should just be accepted? Or might it possibly be the contents (data) on my friend's disk that caused this error.
It has been suggested to me to use "Tech Tools Pro" or "Disk Warrior" to repair the disk. Hopefully that might repair the disk. Unfortunately these programs are too expensive for this purpose because they would cost more than the computer actually costs (its an old imac G3 computer). I found a service that would run Disk Warrior on the disk to repair it for a $50 fee. Still, that is also not worth it as the computer may not even be worth $50.
Here are some specifications:
80 GIG drive specs: SEAGATE BARRACUDA 7200.7 80GB hard drive
computer: imac G3 (slot loading version)
OS: Mac OS9
Thank you for any suggestions especially as to whether I should attempt to return the hard drive or look for a refund for this hard drive or attempt to reformat the drive and try again (backing up the data first).
I also question the source of all the data on my friends computer. If he had the original operating system disks (which he said didn't come with his computer when he purchased it second-hand), I could have easily re-installed the OS and the applications. But he doesn't have any disks. That serves me right for having to deal with trying to help out someone who has software from a questionable source. I'm never doing that again. I guess that makes me guilty too as an accomplice. I don't feel very good about this
I didn't know for sure - but I guess I should have assumed his software was illegal if he didn't have the disks - I was afraid to ask. I'm never putting myself in this possibly illegal situation again. Never again will I try to help someone out who doesn't clearly have the legal disks. Please forgive me and everyone else who reads this post. I feel shameful about this but somehow I must get myself out of this problem. I've learned a good lesson. Should I attempt to fix his computer? Or should I tell him to first buy a legal OS and software before I can help him out? You see I feel further guilt because I was the one who gave him the 80 GIG problematic hard drive that failed and I feel I should have to fix it. Can anyone offer me a bit of advice? What do I do?
What's the right thing to do?

Thank you Jim and Apple2Freak,
I appreciate your comments. I am now suggesting to my friend to buy a legal OS and if that is the case I am suggesting to him to move to OSX instead of OS9. Luckily he let me know there wasn't much data on that drive that he needed to save. I am still trying to determine if I could still use this hard drive with the keylength errors if I erase it or if the hard drive has permanent damage. I am hoping that I could install OSX on it and erase the hard drive to start again.
This imac (slot loading version) can support up to OS 10.3.9 however I might consider Xpostfacto to try to run 10.4. But then I would need to buy 10.3.9 as well as 10.4 and that would double my OS cost. I think I might just look for OS 10.3.9 only. Its not worth it for me to buy two OSes for it.
Jim, your post was very interesting because it also pointed out that it could be an issue of bad RAM. A few months ago we installed some new second-hand RAM and I wonder if that is the cause of all these problems. I will have to check that first.
Thanks again!

Editing pdf attached to outlook emails with Adobe Acrobat - Std or Pro?

Hi
I have a customer, who wants to edit the PDFs, which are attached to emails, before forwarding them. (He just wants to add a sticky note).
I recently found out, that this is only possible with Adobe Acrobat and not with Adobe Reader. Now, the question is, which version do they have to use? Acrobat Standard or Acrobat Professional?
Does someone just know the answer or can anyone with Adobe Acrobat Std test this situation?
Kind Regards,
eddie

It's been a long time since I've used Acrobat 7 Pro but I have used Acrobat 8 Professional.
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Adobe does not recognize my license key.

Hi there. I want to transfer my Photoshop Extended software to a new laptop. I only have 1 license -- I got it from a thrid party service and downloaded it to my old computer about 2 1/2 years ago. It looks like I need the serial number in order to transfer it from one computer to another. I still have my license key (consisting of 24 numbers), but when I went into my Adobe account and entered the license key, Adobe is telling me that my license key is not valid. (I've entered the key several times; I'm entering it correctly, but Adobe is not recognizing it.) How can I proceed with transferring the software to my new computer? Is there someone I can speak to at Adobe? Thank you for your time.

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3

i have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3. i am not able to install acrobat it is showing folowing error. my email id is [email protected]
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW024, DW065 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW024: The payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS6 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW065: Display requirements not met for {0327A4BF-62BF-48BB-8928-B971B749E9E1} Creative Suite 6 Design Standard 6.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Hi Rizwan,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs

Adobe X Std - Electronic Signatures and Flattening Document

We are experimenting with Electronic signatures using Adobe X std. Once a signature is added to a document, we want to flatten the document so that the signature and all other annotations can not be changed. I have found the javascript code needed to flatten documents and it works fine for all annotations, but not for the signatures. After adding a signature and choosing to flatten the document, I get the error:
NotAllowedError: Security settings prevent access to this property or method.
Doc.flattenPages:266:App FlattenPages:Exec
I don't know what security settings or other changes are needed to prevent the error. Help would be greatly appreciated!

Validating signatures is the normal and most important thing about them. That is how they work. This is fundamental stuff which you must explain to the users of the document as surely as they need to know how to use a pen for paper signatures.
Consider: if you come upon a PDF that is signed by your boss, how do you know it is signed by your boss? Because the signature has his name on it? Hardly the proof needed to fire a man or release a million dollars.
But if your boss sent his public key to you before, you can check the signature in the file against the public key, and this is absolute proof. Validating has to be done every single time, otherwise it is like sending a paper document with "trust me, this one's fine" written on a sticky note.
However, a group of people can share signatures and arrange that validation is automatic when files are opened. Don't know the details.

Adobe 9 Std from Dell invalid key

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