Adobe Acrobat 9 Pro upgrade to XI.

We purchased the Acrobat XI upgrade and it was assigned to one of our three products. However, we want the upgrade to be for one of our other Adobe 9 products. How can we make the change?

Best Contact Adobe Customer Care - click on the Still need help? button to talk or chat with an agent.

Similar Messages

I have Adobe Acrobat Pro v. 9.0. I would like upgrade to v. 11

I'd like to upgrade from Adobe Acrobat Pro v. 9 to Acrobat Pro v. 11. via uninstalling v. 9.0 and installing v. 11. The reason is that I'm having problems opening PDF files on my PC.

Acrobat XI Pro does not work as well as previous versions. For example, using "Combine Files into PDF" function, Acrobat will not work if one or more of your WORD docs has a text layer (such as in a WORD template to produce a letterhead). The text layer will not print to PDF, although this function works fine in previous versions. It will convert your WORD docs to PDF, but if any WORD doc has a text layer, it will not be converted. It will show up as a blank space. I have a letterhead text layer that has my work credentials. It does not show up on the converted PDF, using the bundle (Combine Files into PDF) function. Tech Supports workaround for this is to first create a PDF from the WORD page that has a text layer by first clicking on Acrobat, at the top of the monitor page, then clicking on Create PDF. Save the PDF, which will have the printed text layer. Then go to Combine Files into PDF and include that already created PDF page in the bundle. That will work, but it's another step you have to go through to create your bundle, i.e., your work flow is interrupted by having to accomplish the workaround (documented in Adobe Case No. 0185444461). Acrobat Pro 9 extended did not need this workaround - nor did previous versions. Tech Supports comment was that Adobe changed a lot of things - in this case, not for the good.

Upgrading from Adobe Acrobat Pro 6.0?

I edit proofs in Adobe Acrobat Pro v6.0. The proofs are created in a more recent version and I'm encountering more and more problems with saving comments. I obvioulsy need to upgrade to a newer version. Will I have to buy a complete new program?
Thank you.

Yes, the earliest version from which you can upgrade to X is 7.

Why is Adobe Acrobat Pro 9 crashing after my upgrade to Mountain Lion?

OK. The day I upgraded to Mountain Lion was the day that Adobe Acrobat Pro 9 stopped working for me. I have tried re-installing Pro and now I'm getting the error message that "Licensing for this product has stopped working." I have been all over the Adobe boards and everything is written towards fixing problems pre-Mountain Lion.
I tried a License Recovery Launcher and the problem there is that Power PC are no longer supported. Does the fact that Power PC apps are no longer supported have anything to do with this or are their other issues? Does anyone have any constructive solutions?
I can't believe that there is not more discussions about this so any thoughts would be appreciated. Thanks!

Mine is crashing, too, and I must assume that the 9.5.2 update is the cause. Version 9.5.1 of Acrobat Pro worked perfectly well on 10.8.2 in every aspect. My crashes occur on trying to save as "Adobe PDF Files, Optimized".
I think, it is not OSX at fault here but the Adobe update; I found a (PC related) post on the adobe forums. Hopefully a fix will be issued by Adobe. I wonder if it could be a font issue?

IMac. Adobe Acrobat Pro 8.3.1. Since I installed Yosemite, cannot insert a pdf document into a pdf document. What's my upgrade?

I have an iMac with Yosemite. I have Adobe Acrobat Pro van 8.3.1.
I am unable to insert a pdf document into a pdf document. I go to Document/Insert in the menu bar, get a spinning ball, can do nothing with the app except force-quit.
What's my upgrade? I cannot find one. Do I have to pay full price for a version that will work?

Your version of Acrobat is quite old and not compatible with any current OS, so problems are to be expected. It is too old to qualify for an upgrade as well, so if you want the current version (XI) then you need to purchase a new license, which you can do via the Adobe Products Page.

Blocked upgrading to Adobe Acrobat Pro XI. What do I do?

I have downloaded Framemaker 12, which Blocked upgrading to Adobe Acrobat Pro XI from ProX. What do I do now? Does Adobe provide technical support for product installs?

Framemaker's ReadMe usually has this documented, but I haven't looked at Frame in a Dog's Age. Acrobat has the Adobe PDF Printer and FrameMaker has the Adobe PDF Add-on available as a separate installtion with it's own MSI file that can be installed at the same time as Framemaker if you want to do it. BUT if you are going to install both FrameMaker and Acrobat on the same machine, THEN you are supposed to chose which PDF creation tool you want to use BEFORE you install both. The Framemaker installer used to tell you that before you installed the Adobe PDF Add-on.
My suggestion would be to Uninstall the Adobe PDF Add-on via Add/Remove Control Panel and then install Adobe Acrobat XI.

I bought Adobe Acrobat Pro XI but installing software does not recognize Acrobat 7.0 Pro for upgrade

I bought Adobe Acrobat Pro XI but installing software does not recognize Acrobat 7.0 Pro for upgrade

That's correct.
Acrobat 8 is the earliest version from which you can upgrade to Acrobat XI
http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html
Unfortunately, Acrobat 7 is not eligible.

Is it free to upgrade from Adobe Acrobat Pro 9.4 to Acrobat X?

Is it free to upgrade from Adobe Acrobat Pro 9.4 to Acrobat X?

Then I need help getting my Pro 9 e-sign document to work with SharePoint 2010. That is why I purchased Adobe Pro. Can you please help me? Thanks

I would like to upgrade to Adobe Acrobat Pro. I have an existing Formcentral Plus account. If I upgrade to the PRO account will my Formcentral Plus account be linked to the upgraded Acrobat Pro account?

I would like to upgrade to Adobe Acrobat Pro. I have an existing Formcentral Plus account. If I upgrade to the PRO account will my Formcentral Plus account be linked to the upgraded Acrobat Pro account?

Define "access the cloud". I can access my iCloud.com account on my 5 year old iMac at work running OS X 10.4.11 Tiger. I can download and upload Word documents and Pages documents in the iWorks section of my iCloud.com account.
What do you want to access in "the cloud"?
Snow Leopard would be your next system upgrade and you should be OK with the CS3 applications, and Office 2008. I cannot confirm that the other applications will work.
This is quite old, but take a look or Google the other applications to see if they are compatible with SL.
http://www.macintouch.com/specialreports/snowleopard/slcompat.html

Upgraded to Adobe Acrobat Pro 10.1.1 and prior versions still present cause confusion.

After buying Adobe Acrobat X Pro, installing it, I see Adobe Acrobat 8 Provessional and Adobe Acrobat Pro still are listed as "applications". Should these be removed? If so, does using the Acrobat Uninstaller.app allow me to specifically delete each without destroying my Adobe Acrobat X Pro version? I use Mac OS X Version 10.6.8. I would like to avoid reinstalling Acrobat X Pro, but for no particular reason except that things are working so well at the moment. This is what is listed on my computer now.

Hi,
Before removing Acrobat 8 please check the version of AdobePDFViewer plug-in.
Go to (Drive where OS is installed)\Library\Internet Plug-Ins\ and click on AdobePDFViewer.plugin to check its version. Now follow the instructions below
a) If the version of plugin starts with 10 then
     - Launch Acrobat 8 Professional
     - Go to Help-> Activation->Deactivae
     - Then quit Acrobat 8
      - Trash the "Adobe Acrobat 8 Professional" folder
b) If the version of plugin starts with 8 then
      - Go to Acrobat 8 Professional folder
      - Launch the Acrobat Uninstaller app
      - in the browse dialog for uninstall select Adobe Acrobat Professional present in "Adobe Acrobat 8 Professional" folder
      - Reinstall Acrobat X Pro
regards,
hit.anand

How come I cannot use the Editing tools when i am using Adobe Acrobat Reader DC It wants me to Buy Now. But when I use Adobe Acrobat Pro DC i have no problem using the Editing tool yet I had Adoboe Acrobat XI Pro then it was upgraded to this DC stuff

I am already paying a subscription for Adobe Acrobat XI Pro Now it want me to buy when using the edit tool or even the tool to insert pages Never had that problem before??????????????

Acrobat Reader can't edit PDF files. Use Adobe Acrobat Pro DC.

Unable to download adobe acrobat pro that I just purchased and upgraded to.

Hi there, I just purchased adobe acrobat pro today, but am unable to download/install it. Freezes/gets stuck when/if it even begins to download. thanks

http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Be prepared to wait a while. The download is about 600 MB.

CS4 suite serial number does not work for Adobe Acrobat Pro

Hello,
I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the number and it did NOT work! So then he gave me another number which asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

Adobe Acrobat Pro 9.1.0 distiller ICC profile error asks for reinstall

I have Windows XP professional, SP3.
My Systems Administrator recently upgraded my Adobe Acrobat Pro 8 to 9.1.0 and since then I keep getting an error that says: Distiller cannot find its standard ICC profiles. Please reinstall Adobe Acrobat to correct this problem.
This error happens when:
1. I print to Adobe from a web page (IE 7.0.5730.11 or Mozilla Firefox 2.0.0.20)
2. I try to print to any printer from certain websites, such as the usps.com, where I print all our postage labels from.
3. Occasionally when I start up the PC.
Sometimes I get the error but it still pdfs the page. Usually, though, it hangs and then Acrobat and the web browser close.
I seem to be able to pdf MS Office 2007 items (Word, Excel) and my Filemaker Pro Advanced 10 records. I guess it's when I'm "printing" to Adobe as opposed to "saving as pdf" that I have this problem.
Acrobat 8 worked fine. My Sys Admin has reinstalled the upgrade twice (after trying a repair which didn't work) to no avail. He can't find any documentation about this error at Adobe, so he's going to uninstall it and switch me back to Adobe 8.
I do all of the pdf'ing of our deliverable documents at my company and I would like to have the latest edition of Acrobat. If anyone knows of anything I can do, please let me know.
Thanks!
Stephie

Adobe Tech support was most helpful on this. First download the updated
Distiller ICC profile files at:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4075&fileID= 3790
Unzip the file and copy only the *.icc files (without regard to the subfolders that they are in - in other words, take the files out of each of the subfolders) to the followng folder in Windows 7:
c:\windows\system32\spool\drivers\color
These new files will probably overwrite some old ones.
This solved the problem for me.
This is actually the best solution though I found that instead of copying all the .icc files to the windows\sys... folder, all you need to do is copy the 3 Video files from the RGB folder (VideoHD.icc, VideoNTSC.icc, and VideoPAL.icc). Once you add these three files to c:\windows\system32\spool\drivers\color you will be good to go.
It seems that this was an error on the part of Adobe in that there is no reason to include Video files for printing. Nevertheless, the distiller will look for these and return the ICC profile error message if those files are not present.

Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
Anyway, all of my cs4 upsell products loaded just fine, except adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid." After contacting adobe thru chat several times, here is the info I got back: my serial number IS valid, I still can activate 3 more times (deactivation was not an issue in this case), the final answer was the cs1 server (my previous version before cs4) is no longer available which basically renders my version of acrobat unusable. Is that really the case? Now that I have a new computer I can't use that software any longer it was working fine on my old laptop? Why did all the other software load okay? Did I miss something or is buying another upgrade neccessary?
ps: using Macbook Pro with MacOS X.8.5

Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash

This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash, losing unsaved work. Windows Task Manager shows only a small percentage of cpu used and plenty of memory available. What is causing this?

scholtzkie wrote:
"Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade ... For more assistance.... Windows is either a registered trademark...."
This usually occurs if you use a browser that uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Adobe Acrobat 9 Pro upgrade to XI.

Similar Messages

Maybe you are looking for