Adobe Acrobat hangs when opening PDFs even after reinstall

Hello,
I have 2 new Dell systems that are having issues with Adobe Acrobat.  When opening PDFs, either from an email attachement or file from our server, there is a brief hang that lasts 10-15 seconds, during which Acrobat is unresponsive however the workstation continues to respond.  I've since uninstalled/reinstalled, still no luck.  I've also run updates. Problem unresolved.
Any ideas

One of our users is having a similar issue with Adobe Reader 9.2 hanging.  Adobe Reader will eventually open after about 5 seconds.  I've found a work around where if I leave a .pdf document open, any other .pdf I click will open up fine (but a .pdf needs to be left open in Adobe Reader).  This is happening only with one user.  Some of the things I've tried that have not worked: repairing, uninstalling/reinstalling, deleting temp files, opening the file with a different account/profile, downgrading to Adobe Reader 8.1.3.  Anyone have any ideas?  This is only happening to one user at my company.  I've searched the forums here and it looks like other people are having similar issues but there's really not a solution to this.  Any help would be appreciated.  Thank you in advance.

Similar Messages

  • HT5654 iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126). This message appears when attempting to open iTunes even after reinstall?

    iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126). This message appears when attempting to open iTunes even after reinstall?

    Repair Apple Application Support.
    START/CONTROL PANEL/PROGRAMS N FEATURES/highlight APPLE APPLICATION SUPPORT, then click the REPAIR button

  • Acrobat error when opening pdf email attachments

    I have a user who has the latest version of Adobe Acrobat and Reader installed on his PC running Windows 7 Pro SP1 which is up to date on patches.
    He was unable to open any pdf documents attached to email and was getting an error from Acrobat saying it couldn't open them. I changed the default file association for .pdf file from Acrobat to Reader and now he can open most pdf attachments. The only ones he is having a problem with are ones that come from his bank in what he was told by his banker are secure emails.
    What happens when he clicks on the pdf attachment in the emails from his bank is that he gets a popup with Adobe Acrobat in the title bar of the popup and the message that says "Cannot use Adobe Reader to view PDF in your web browser. Reader will now exit. Please exit your browser and try again." The buttons to click on are OK and Cancel. If he clicks OK, the popup goes away and the pdf then opens in Reader.
    So while he can view the pdf, he gets the annoying popup that he has to click through. Is there any way to get rid of that error message popup so when he clicks on the pdf in the secure emails, that it just opens without error like the pdf's do from non-secure emails?
    Jonathan

    Post your question in the forum for Adobe Reader.

  • Adobe Acrobat X not opening PDF correctly

    We created a 50+ page document in InDesign CS5 on a mac then exported that to a pdf file using the export feature in InDesign. 100s of people have downloaded this document and able to open and print with no problems. However we have a person that is persistent that the document is not working for them and we are unsure what is going on. She is downloading it from our website, she uses Adobe Acrobat X and says it is a recent version. When she opens it she says as she scrolls to the 4th page she gets a popup stating there is an error and it may not display properly. Some of the pages are showing up incomplete, and some of the pages are missing content we have on the right column. What would be causing these issues? And why has no one else had these problems?

    Hi Tonetl,
    Please follow the steps given in following KB article:
    http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
    Regards,
    Anoop

  • Acrobat closes when opening pdf-maps etc

    I have a problem with Acrobat. As soon as I open certain documents with lots of graphics, like maps, the program closes. It only says that "Adobe Acrobat have stopped working. A problem caused the program to close..." (translated). I get no explanation other than that. I have updated Acrobat to 9.3.4, tried different graphic preferences, tried opening with Adobe Reader, but I still get the same error. I have also noticed that Acrobat sometimes uses alot of memory a pdf with the size of 0,5 MB can use more than 200 MB memory. Those memory consuming files are of the same kind as the ones I can't open at all (mostly master planning maps with lots of lines).
    Any ideas on what could be wrong?

    Your problem's cause might be that you have Acrobat and Reader installed on the same system. Adobe strongly recommends that you
    NOT have Acrobat and Reader installed on the same system. You should uninstall Reader, restart Windows, repair Acrobat, and restart Windows again. After removing Reader, restart, repairing Acrobat, and restart and if Acrobat still has the same problem, you should uninstall Acrobat, reinstall it, and apply all updates.
    Good luck.

  • Adobe acrobat X cannot open PDF files in Firefox, though IE can. What gives?

    when I download a page that's a PDF file from the Web, Firefox cannot open it, although Internet Explorer can. I just uninstalled Adobe Acrobat Reader 5.0 because I had Adobe Reader X installed.

    When I enter about:preferences#applications <Enter> in the address bar, then for PDF it shows:
    pdf File (application/x-download) ... Use Adobe Acrobat Professional
    pdf File (application/x-pdf) .... Use Adobe Acrobat Professional
    Portable Document Format (PDF) ... Save File'''
    I would like all PDF's to open in Adobe Acrobat 8 Professional.
    Right now none of the PDF's open at all, so opening in Firefox or any other viewer would be preferred over not showing up at all.

  • Hang when opening PDF

    I have a PDF authored in Pages and "printed" to disk that is file shared to my iPad2 via iTunes.
    When I open it in iOS, Reader hangs: sometimes displaying a blank page, but other times it omits elements of the document, sometimes displaying a blank second page.
    When this happens, tap to reveal the index does not function and closing/re-opening the Reader comes right back to the hang state.
    After several minutes the PDF will finally display and the app resumes normal function.
    I have resynced and renamed the PDF but have not figured out what is causing the hang on opening.
    Anyone recognize this bug?

    Is it possible to share the file? This sort of issue is usually file specific and we can often fix the problem if we have the file.

  • How do I make adobe my default when opening pdfs?

    My computer has another program that opens PDFs and that seems to be the default on my work computer. The other program doesn't print docs nice and is in my opinion, useless.  I would like to switch it to only open PDFs in Adobe but I can't figure out how to do it. Must the other program be uninstalled? Any help is greatly appreciated.

    In Acrobat go to Edit - Preferences - General and click the Select Default PDF Handler button and then select Acrobat from the list.

  • CS6 PhotoShop hanging when opening PDFs - help?

    Hi all,
    I'm IT support to a team of studio artists who are having some issues with our newly upgrade CS6 Premium suite (Mac OS 10.6 + Mac OS 10.8).
    Situation: (Mac OS 10.6 problem) someone will be working on a 2GB network file, and tries to open a PDF to import elements into the current document. Machine has 12GB RAM (7 allocated to PS, 2 free, the rest used with OS/other apps).
    After choosing the PDF file, the window will pop up and become 'stuck' in front of all other windows, all other programs. Activity Monitor describes PS as hung (red text) but Finder still recognises it as working (but will not show the program title in the menu bar). It is possible to CMD+TAB between programs, and the pallets recognise mouse-over actions but are unresponsive to click. Again, "Import" window is on top of all other windows, and can be moved but does not respond to mouse clicks.
    Activity Monitor also shows intense disk activity (60-80MB/s) on local volumes. It appears not to be network activity though (while hanging, 50-150KB/s). RAM allocation doesn't change during this time.
    If you can be patient enough, the system often recovers PS, but this can take a few minutes.
    The extreme disk activity implies that PS is processing on the scratch disk, but what or why is it doing this, and is there any way to disable it. Would it have anything to do with Background Save or Autosave? Something to do with purging memory?
    Any advice is appreciated.
    Thanks,
    James D.

    Hey Chris or anyone else from Adobe - is there any chance we can get this looked at slightly more in-depth?
    This issue is re-occurring across our four Mac Pro workstations of various ages and operating systems.
    Why is Photoshop writing out the contents of the RAM when I open a pdf?
    We're working with machines that have 8-16GB worth of RAM and having to write that out to the scratch disk every time you open a PDF is very unproductive use of our time.
    It's nice and easy to blame everything else like fonts or drivers or operating system or graphics cards or RAM or Acts of God, but how about for a second we assume that Photoshop is the cause, look at how we'd test for it and ultimately get it resolved.
    This is the sort of issue that the average consumer would probably just ignore or deal with, which could explain why you guys don't believe this to be a bug. Seems to be picking up a lot more attention on here.
    Thanks,
    James.

  • Reader 11.0.4 hangs when opening PDF

    I recently pushed out an update to all of our exisiting installations from reader 9.1 to reader 11 about 250 installs. Most of the users have NO admin rights and when they open an attachment Reader 11.0.4 hangs opening the PDF and they never see the legal disclaimer. This is a huge problem that requires us to remove and reinstall Reader 11.0.4 as Admin to accept the disclamer then close the tools bar that NO ONE will ever need. All the machines affected are XP SP3.
    How can this be addressed so that on the first use even if it means Reader is opening an attachmnet that Reader will not hang and the non-Admin user can accept the legal disclamer?

    Accept the EULA for your users when you create the deployment package in the Adobe Customization Wizard XI.

  • Problem with Adobe Acrobat/Reader when opening a Link in Safari???

    For some reason when I'm on a web page that has a link to a PDF file, Safari opens a new window and I get a popup error.  See attached screen shot.
    Acrobat is not running.  I've tried quitting and re-starting Safari (5.1.7) and even restarting Mac OSX (Snow Leopard 10.6.8).
    Any ideas???

    How? I'm having the same problem.

  • Very slow times on iBooks when open PDF files after upgrading IOS 5

    Hi,
    After I had upgraded my ipad 1 to the new iOS 5 every time that I open a PDF file inside iBooks it takes, at least, one minut. After it works fine and I don't have special problems when I'm reading but on finishing it and returning to the library it takes one other minute. It's annoying!!
    Inside the library I have about 200 pdf files.
    Before my upgrading all worked fine!
    Anyone has any suggestions?
    Thanks,

    Usually related to file associations in Windows. Right click on the PDF and select the Open With option and select Acrobat. Be sure to check "always open with."

  • Error 404 when opening pdf files after publishing website

    Hello,
    i included pdf files in a blog. They open properly when testet but after publishing approx. 50% of them do not show up and i receive the error 404 (file not found). Are there any suggestions?
    Thanks

    Great Input!!!
    Thanks!!! Due to your comment i found out why the files coulnd't be opened: The names included "Umlaute" and the German "sharp s". These letters were transformed automatically and than coulnd't match anymore. So easy and so difficult.
    have a nice weekend!
    Matthias

  • Photoshop cc is hanging when opening a file after I updated software a few days ago

    I updated PS CC a few days ago, and now whenever I open a file to work on, it hangs and takes ages to load. The file appears but looks blurred in places then gradually loads completely and the blurring disappears, but takes at least three minutes to completely open a file

    Please read these and proceed accordingly:
    http://forums.adobe.com/docs/DOC-2325
    http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

  • Firefox hangs when opening PDF links

    I have tried the suggestions, but none of them worked.
    If I click on a link to access a PDF file, Firefox hangs.
    I seem to be able to download other files OK.

    Had the same problem. I went into the Plugins and when I disabled the DocuCom PDF plus plugin the problem stopped. See if you have any plugins or extensions that deal with PDF files and try disabling them and see if the problem resolves.

Maybe you are looking for