Adobe Acrobat Pro serial number will not install or register

I just purchased Adobe Acrobat Pro XI and tried to install it on my computer.  I entered the serial number and registered it.  However, every time i open the program, it warns me that my 30 day trial will expire in 0 days.  I click on "license this software" and enter the serial number again, and register it again.  It works for one instance of use, then the insanity begins all over, and the trial expiration message pops up next time i open the program.
I have tried uninstalling the software, then running the adobe cleaning tool, restarting the computer, then installing the software again.  This did not solve the problem.
It is nearly impossible to talk to a human being at Adobe customer support.
Can anyone help me?

what os?
what file(s) (name/extension) have your downloaded and is their file size?

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