Adobe Acrobat Pro XI no more running after latest update
I've subscribed to Adobe Creative Cloud package. Anyway, during the latest update, Adobe Acrobat Pro XI stopped working: I cannot launch it any more (I get this message, translated by Italian: "You cannot run “Adobe Acrobat Pro” because it may be damaged or incomplete" and I also cannot uninstall it anymore: despite it looks like the disinstallation gone well, I still find the program installed and I still cannot neither uninstall it, launch it or download it again.
My Operating System: OS X Yosemite 10.10.1.
Could you please help me? It's quite urgent
Thanks in advance
Hi Michael,
Do you other Adobe Application as well, like Photoshop and InDesign?
If yes, then launch Photoshop go to Help-> Deactivate. Relaunch the Application and activate again.
Regards,
Anoop
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____Crash Log Here_____
Process: AdobeAcrobat [27695]
Path: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
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User ID: 503
Date/Time: 2012-11-02 19:11:57.561 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 337900 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 7029 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 8429C03D-A823-F1EC-6DB3-C96F2003ABCD
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000028
VM Regions Near 0x28:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobeAGM 0x0239533b AGMTerminate + 2600856
1 AdobeAGM 0x020f66c9 AGMInitialize + 345079
2 AdobeAGM 0x020db2ea AGMInitialize + 233496
3 com.adobe.Acrobat.framework 0x0018b4cb RunAcrobat + 1557286
4 com.adobe.Acrobat.framework 0x0018b419 RunAcrobat + 1557108
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6 com.adobe.Acrobat.framework 0x01064d8d AcroSecurityBailOutImpl + 13093581
7 com.adobe.Acrobat.framework 0x01065ba3 AcroSecurityBailOutImpl + 13097187
8 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fba27 AcroPluginMain + 21337
9 com.adobe.AcrobatPlugin.PaperCapture 0x0d4fc34e AcroPluginMain + 23680
10 com.adobe.AcrobatPlugin.PaperCapture 0x0d51292a AcroPluginMain + 115292
11 com.adobe.ocrlibrary 0x0de122e7 0xde02000 + 66279
12 com.adobe.ocrlibrary 0x0de10d91 0xde02000 + 60817
13 com.adobe.ocrlibrary 0x0de4436d RecognizeFile + 76
14 com.adobe.AcrobatPlugin.PaperCapture 0x0d50c864 AcroPluginMain + 90518
15 com.adobe.AcrobatPlugin.PaperCapture 0x0d50f435 AcroPluginMain + 101735
16 com.adobe.AcrobatPlugin.PaperCapture 0x0d510bf2 AcroPluginMain + 107812
17 com.adobe.AcrobatPlugin.PaperCapture 0x0d511271 AcroPluginMain + 109475
18 com.adobe.Acrobat.framework 0x009c1dc9 AcroSecurityBailOutImpl + 6134537
19 com.adobe.Acrobat.framework 0x00911939 AcroSecurityBailOutImpl + 5412473
20 com.adobe.Acrobat.framework 0x00654238 AcroSecurityBailOutImpl + 2539384
21 com.adobe.Acrobat.framework 0x0065437e AcroSecurityBailOutImpl + 2539710
22 com.adobe.Acrobat.framework 0x00ba06d6 AcroSecurityBailOutImpl + 8094742
23 com.adobe.Acrobat.framework 0x00ba03fa AcroSecurityBailOutImpl + 8094010
24 com.adobe.Acrobat.framework 0x00bb9b45 AcroSecurityBailOutImpl + 8198277
25 com.adobe.Acrobat.framework 0x00bbc9d4 AcroSecurityBailOutImpl + 8210196
26 com.adobe.Acrobat.framework 0x006705ea AcroSecurityBailOutImpl + 2655018
27 com.adobe.Acrobat.framework 0x00670937 AcroSecurityBailOutImpl + 2655863
28 com.adobe.Acrobat.framework 0x008120bb AcroSecurityBailOutImpl + 4365819
29 com.adobe.Acrobat.framework 0x00810847 AcroSecurityBailOutImpl + 4359559
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31 com.apple.AppKit 0x91d98a0f -[NSApplication sendEvent:] + 4278
32 com.apple.AppKit 0x91cb272c -[NSApplication run] + 951
33 com.adobe.Acrobat.framework 0x00010c87 RunAcrobat + 6882
34 com.adobe.Acrobat.framework 0x0000f2e1 RunAcrobat + 316
35 com.adobe.Acrobat.Pro 0x00001e92 main + 94
36 com.adobe.Acrobat.Pro 0x00001e16 start + 54
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0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 libdispatch.dylib 0x982ccc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x982cc7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99827492 TSWaitOnCondition + 128
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6 AdobeACE 0x01f5d737 ACEInitialize + 3741
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8 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9587d557 _pthread_start + 344
10 libsystem_c.dylib 0x95867cee thread_start + 34
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0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x959080a1 pthread_cond_wait$UNIX2003 + 71
3 AdobeAGM 0x020aa6bc AGMInitialize + 33770
4 AdobeAGM 0x020aa5f6 AGMInitialize + 33572
5 AdobeAGM 0x020aa151 AGMInitialize + 32383
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x95882512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x998276ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x99773b9b MPWaitOnQueue + 261
5 com.adobe.Acrobat.framework 0x00069165 RunAcrobat + 368576
6 com.adobe.Acrobat.framework 0x00068e77 RunAcrobat + 367826
7 com.apple.CoreServices.CarbonCore 0x997faa7b PrivateMPEntryPoint + 68
8 libsystem_c.dylib 0x9587d557 _pthread_start + 344
9 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9873f9ae kevent + 10
1 com.adobe.Acrobat.framework 0x01330b1a AcroSecurityBailOutImpl + 16025690
2 com.adobe.Acrobat.framework 0x012857eb AcroSecurityBailOutImpl + 15324459
3 libsystem_c.dylib 0x9587d557 _pthread_start + 344
4 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9873e8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x95882289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x9590fafc pthread_cond_wait + 48
3 com.adobe.amt.services 0x0cc26f2c C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0cc1fe78 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0cc26f92 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 7:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9873ec72 __semwait_signal + 10
1 libsystem_c.dylib 0x95907a61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x9590792a usleep$UNIX2003 + 60
3 com.apple.AppKit 0x91ea1d4d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x92ea61d8 -[NSThread main] + 45
5 com.apple.Foundation 0x92ea615b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x9587d557 _pthread_start + 344
7 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 9:
0 libsystem_kernel.dylib 0x9873f0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9588004c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9587fe19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x95867cca start_wqthread + 30
Thread 10:
Thread 11:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9873c80e semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0045007c AcroSecurityBailOutImpl + 425404
2 libsystem_c.dylib 0x9587d557 _pthread_start + 344
3 libsystem_c.dylib 0x95867cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02395332 ecx: 0x04e22ce8 edx: 0x00000000
edi: 0x00000000 esi: 0x04e22cec ebp: 0xbfffd928 esp: 0xbfffd8d0
ss: 0x00000023 efl: 0x00010282 eip: 0x0239533b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000028
Logical CPU: 1
Binary Images:
0x1000 - 0x1fff +com.adobe.Acrobat.Pro (10.1.4 - 10.1.4) <5F536BF4-9871-0FF5-45E8-24D1686ABCEF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0x6000 - 0x1cd0ff7 +com.adobe.Acrobat.framework (10.1.4 - 10.1.4) <D3555537-0E24-FED8-A37D-1954E50ACD0D> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x1f5b000 - 0x207cfff +AdobeACE (1) <B885D217-C2F6-8496-12D0-FCA0E620635B> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x209f000 - 0x2663ffb +AdobeAGM (1) <B09E932D-3C51-EFEF-A21C-C1747B36BDB5> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x2716000 - 0x2733ff7 +AdobeBIB (1) <7C894693-F5AC-A9BF-E72A-097BDF33C329> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x273a000 - 0x2a5dff3 +com.adobe.CoolType (AdobeCoolType 5.08.115.1 - 5.08.115.1) <DA458D39-A0A9-163E-F13E-BA9333B413DD> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2aaf000 - 0x2bcdff3 com.apple.WebKit (8536 - 8536.26.14) <C98F734D-D579-3F89-9A58-9EE890B1748E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x2c7e000 - 0x390dff3 com.apple.WebCore (8536 - 8536.26.14) <82E97E6B-3F31-39A7-B41F-CD308E6EF238> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
0x4601000 - 0x460eff3 com.apple.Librarian (1.1 - 1) <88A55A5E-40FF-3234-8394-2317120B79AB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x891b000 - 0x8b13ff7 +com.adobe.Acrobat.adm (10.1.4 - 10.1.4) <34359758-168B-1E60-A3E4-2E4745649195> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
0xab24000 - 0xab4affb +AdobeBIBUtils (1) <B9888BEE-A939-50E3-1CD3-3313AC14A073> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0xbc7f000 - 0xbc87fff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
0xbd13000 - 0xbd72fe7 +AcroSQLite (1) <33E9D2E6-ACE5-0905-A40C-D1079751F9DF> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0xbd92000 - 0xbde8ffb +com.adobe.AcrobatPlugin.WebLink (10.1.4 - 10.1.4) <D2A319BC-6B9F-7490-3097-ACEB27D02F96> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/Weblink.acroplugin/Contents/MacOS/WebLink
0xbf00000 - 0xc10afeb +com.adobe.AcrobatPlugin.EScript (10.1.4 - 10.1.4) <831F6996-BCA1-3C75-B643-0355401D3B4C> /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0xc458000 - 0xc516ff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
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0x95a7b000 - 0x95ab6fe7 libGLImage.dylib (8.6.1) <A3442557-18D5-332E-8859-423D5A20EBBE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
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0x95afa000 - 0x95afbfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x95afc000 - 0x95b48fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x95b49000 - 0x95b55ff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x95b56000 - 0x95b83ffb com.apple.CoreServicesInternal (154.2 - 154.2) <DCCF604B-1DB8-3F09-8122-545E2E7F466D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x95bc7000 - 0x95f5affb com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x95f5b000 - 0x961c8fff com.apple.imageKit (2.2 - 667) <3F5F92DB-C0C0-3C5F-98C6-B84AB9E28B55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x961c9000 - 0x961c9fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x961ca000 - 0x96227fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x96228000 - 0x96281fff com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x962a8000 - 0x962abffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x962ac000 - 0x962b2fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x962b3000 - 0x962b3ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x962bc000 - 0x963a5ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x963a6000 - 0x963aaffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x963ab000 - 0x963aeff7 com.apple.TCC (1.0 - 1) <437D76CD-6437-3B55-BE2C-A53508858256> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x964ac000 - 0x964cefff libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
0x964cf000 - 0x965edff7 com.apple.MediaControlSender (1.4.5 - 145.3) <E0931EE7-4ACA-3538-9658-B9B2AC1E6A80> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSen der
0x965ee000 - 0x965efffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x965f0000 - 0x96631ff7 libcups.2.dylib (327) <F46F8703-FEAE-3442-87CB-45C8BF98BEE5> /usr/lib/libcups.2.dylib
0x96632000 - 0x966ccfff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x966d4000 - 0x966f4ffd com.apple.ChunkingLibrary (2.0 - 133.2) <FE5F0F1E-B15D-3F76-8655-DC2FE19BF56E> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x966f5000 - 0x967a9fff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x967aa000 - 0x967adffUsing Acrobat Pro extract pages (each file no more than 500 pages).
OCR each.
Use Acrobat's 'Combine Files' feature to develop a single PDF containing all pages (and the OCR).
Be well... -
This regards Adobe Reader XI 11.0.07 and Adobe Acrobat Pro XI 11.0.07 running on Win 7. Copying text in a text callout (to paste into a text callout in another pdf document (3 instances of Adobe open) sometimes (only sometimes) causes the program to crash, losing unsaved work. Windows Task Manager shows only a small percentage of cpu used and plenty of memory available. What is causing this?
scholtzkie wrote:
"Please wait...If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. You can upgrade ... For more assistance.... Windows is either a registered trademark...."
This usually occurs if you use a browser that uses its own PDF viewer, not the Adobe Reader plugin; see http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html -
I purchased Adobe Acrobat Pro XI for my iMac (Mavericks 10.9.4), downloaded it and have attempted to install it 10 or more times. I have done all the usual maintenance steps (repair permissions, repair disk, etc) and it still won't install. All goes well until the installer gets to "Running Package Scripts" then it stalls or hangs up and does not finish the installation. It runs and runs and runs. It never finishes. I wind up having to force quit the installer. Can anyone point me in the right direction?
Hi jtento ,
Kindly enable the Root Account for the MAC and then try the installation there (in the root account). Please find below the URL to enable the root account.
OS X Mavericks: Enable and disable the root user
Thanks,
Vikrantt Singh -
Unable to open Adobe Acrobat Pro after CS4 Design Premium install
I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.
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