Adobe Acrobat Reader problem

I have not been able to get Adobe Acrobat Reader to work on my phone. My company distributes instruction via pdf files, and I'd been taking my laptop with me on service calls. I still have to do that, because I can't access any .pdf file on my phone except the overly red introductory how-to blurb. One thing that stands out for me is that the app doesn't show up in my app list what so ever. It's listed when I find the 'manage applications' tab. I've tried to download the update, and still no functionality. I uninstalled the update, in hopes of being able to re-install. Is the apps list supposed to include the Adobe Acrobat reader in the list/grid, or am I supposed to only have to go to my list of downloads to get to .pdf's. The downloads list shows where I've tried to download the file, but it always says "download failed".
Am I doing something incorrectly, or is this something that I need to do a factory reset on the phone to rectify? I have the updated Verizon software, but haven't checked to see if there's anything to update to the operating system.

I have uninstalled and reinstalled the only Adobe Reader from the Play Store that is from Adobe Systems multiple times.
Is there another setting besides the wifi/data connection option I need to change?
I've gone through the Settings menu to the Applications menu and selected Manage Applications. The Adobe Reader is listed under "All", and when I select that particular app, it's indicating that version 10.1.1 is on the phone. The only options available are to back out of this tab in the menu, or selecting Force Stop.
I suspect that in the first few days of having the phone and the "ooh look at mommy's new toy!" someone may have deleted or removed the app somehow, or otherwise caused some kind of disconnection or malfunction. Going back to the Play Store to try again, the Adobe Reader app only has "Open" or "Update" as options for downloading. I downloaded the update (again) and it is showing version 10.3.0, but the downloads are still failing.
What other little quirks and details am I missing as far as settings, updates, or menu selections? Or should I just back up my pictures and files, and reset the phone back to factory defaults and start over again?

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