Adobe Acrobat Standard 8.12 keeps crashing

Hello
I have an issue with Adobe Acrobat Standard 8.12. When I load up Acrobat and go into the EDIT menu and then choose Preferences I get the following error.
I initially uninstalled Adobe Acrobat Standard 8.12 and then reinstalled the application but this made no difference. I then rebuilt the laptop and installed the XP operating system and then Adobe Acrobat Standard 8.12. When I go into the preferences option the same thing happens.
This was not the original problem I was experiencing. The initial problem I had was after I opened a PDF file, and choose File \Export \ Word document and then the settings option the application shut down with no error message being displayed.
This is when I went to the preferences menu option to see if any setting was affecting the export of the PDF file.
Word 2007 is also installed on the laptop which has the word 2007 PDF option. I have disabled this add-in but still no joy.
Any help would be appreciated.
Ron

Hi ,
As you are trying to update to Acrobat XI ,it may or may not be compatible with both the versions .It could work fine without causing any difficulties .
In case you face any compatibility or any other issue ,feel free to write us back so that we can assist you with the issue .
Also make sure the OS on which you would install Acrobat XI should be compatible with it .
It generally does not cause any issue ,however if it does ,we are here to help you with that .
Regards
Sukrit Dhingra

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Quote
Originally posted by Some1ne
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