Adobe Acrobat XI Pro freezes

We updated to Adobe Acrobat Pro 11.0.06 from Adobe 8. We are using Windows Vista with IE 9. Right away, users began having issues with IE freezing when users launched a PDF from our web-based application. It wasn't all users but only some. We tried a number of things including disabling protective mode, rolling them back to Acrobat 8 (which fixed their issues) and then upgrading them from there (problems resumed). We checked and Display PDF in browser is checked. Please help!

We did that. Unfortunately, it didn't work. I had hope though. we are using Vista which wasn't one of the things Adobe tested. Unfortunately, Windows 7 is an issue for us because of a software application that will not work. All kinds of fun here!

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Adobe Acrobat 9 Pro Freezes & Shuts Down - I need help.

I am running Adobe Acrobat 9 Pro on Windows XP and recently I started getting messages that say "Please wait while document is prepared for reading" and then AA9 freezes and eventually shuts down. I did 2 repair installations that did not resolve the problem. I need help if anyone knows how to fix this. Thanks.

Try turning off the accessibility feature under the preferences.

Adobe Acrobat X pro Freezes

I am currently having a ver frustrating issue, anytime I atempt to open up a meduim sized file form a network drive Adobe Acrobat freezes and must be forced to close, I have moved the file off the network drive to the local machine and Acrobat still freezes when trying to open. I have already had to reinstall adobe acrobat to fix an issue before, This is on a windows xp machine. wondering if i might have to do it again. any ideas?

Hi Sukrit,
I replied to your email 2 weeks ago with no feed back. This surely not a good support from a company like adobe.
From: Abraham Faltas Sent: Friday, 20 February 2015 09:41 AM To: '[email protected]' Subject: RE: [Creating, Editing & Exporting PDFs] I have Adobe Acrobat X Pro on Windows 7 pro 64 bit. Once I open a pdf it freezes after about half a minute. Have to end program.
It happens with all PDF. It also happens if I open the program without out a pdf open.
Tried the repair.
Update, it tells me that there is no updates available (see attached).
I uninstalled the program and reinstalled, still have the same problem. .
Appreciate a resolution ASAP

Adobe Acrobat 8 Pro Freezing After Install on Brand New Dell Optiplex 580

Hello,
I was wondering if anyone knew of a solution to an issue I am having.
I installed Adobe Acrobat Pro 8 onto a brand new Dell Optiplex 580 running Windows XP (AntiVirus was not installed yet). When launching, it freezes 3-5 seconds after opening and I need to open Task Manager to kill the process.
I have tried:
Repair install
Deleteing Preferences folder and letting the program recreate it
Manually starting and restarting the FLEXnet service
Running in compatibility mode
Applying the updates for Adobe Acrobat Pro (up to 8.2.4)
Running Adobe without background services
Manually uninstalling and reinstalling
Thanks for your help in advance,
Seth
Message was edited by: ssd008

Another possibility to check is the free space in the TEMP folder. I believe Acrobat uses the TEMP folder for temporary storage. You might even consider increasing the size of the TEMP folder. At least this is something else to check.

Adobe Acrobat Standard/Pro freezing when opening large PDF documents

Ok, I have a tough one. Adobe Acrobat X Standard/Pro keeps freezing when opening large documents that exceed approx. 50 pages. These PDF documents contain large images and graphs for mining purposes, but no links. The issue impacts multiple users on multiple laptops/desktops. We have tried the following:
- Uninstalling/re-installing Adobe Acrobat
- Disabling Enhanced Security in Acrobat Preferences
- Resetting local user profiles
- Changing Reading Preferences to view current visible pages only
- Installing Adobe Acrobat XI
This issue has only occurred after upgrading users to a Windows 7 Enterprise 64bit Operating System.
The only possible solution I have managed to find is changing a registry key that permanently disables the Enhanced Security options in Acrobat. This solution however, only worked on brand new user profiles. Resetting user profiles throughout our entire company is not something we are even going to consider.
If anyone would like more information that I have missed, please feel free to ask.

Another possibility to check is the free space in the TEMP folder. I believe Acrobat uses the TEMP folder for temporary storage. You might even consider increasing the size of the TEMP folder. At least this is something else to check.

Adobe Acrobat X Pro freezing

I work at a company that currently that 300 users use Adobe Acrobat X on a Windows 7 Professional 64 Bit.
As of the last week or so, multiple users have had issues of Adobe freezing and crashing making it unuseable. This has happened when trying to print to PDF from Office 2010 and when opening PDF files from the C drive and even the network drives. Any help would be greatly appreciated.
Thanks,
Adam

Yes. I have had them updated.
Here is the weird thing. If I uninstall Acrobat and instal X.0, it will start working, only if logged in as that user. It seems to be profile based. If I update that install to X.1.4, it will start to freeze again.
Thanks,

Adobe Acrobat 9 Pro 9.4.3 - Freezing and crashing system

Updated to Adobe Acrobat 9 Pro 9.4.3 - intermittantly freezing up when opening files. 9.4.2 was crashing system completely. no mention of these problems under support. Why doesn't Adobe have a place where you can just write in your problem? If there is one, where is it?

To force uppercase, enter the following in the change event as JavaScript (make sure JavaScipt is selected in the language dropdown list at the top right):
xfa.event.change = xfa.event.change.toUpperCase();
As you can see in the picture, there are many palettes available on the right side to edit fields. Hope this helps.

My adobe acrobat XI Pro has been constantly freezing when I open documents.

My adobe acrobat XI Pro has been constantly freezing when I open documents. I've uninstalled and reinstalled the program, changed some settings based on community threads, nothing is working. I have to close the document, open it back up and wait at least 60 seconds before I can do anything. I use Adobe pdfs for everything this is very bad. I am using MS Office 365, and Adobe CC on Windows 8.1.

Hi Kate,
Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
Let me know if the issue persist.
Regards,
Aadesh

Adobe Acrobat XI Pro scanner freezes up on Show Scanner Interface

My Acrobat XI Pro freezes up when the settings on my scanner (Epson Expression 10000XL - Graphic Arts Scanner) is set on "Native Mode" & "Show Scanner Interface". It will scan with the "Hide Scanner Interface". I have been using this same scanner with Acrobat XI, with these settings (Show Scanner Interface) for at least six months. I tried uninstalling then reinstalling XI & rebooted, but this did not help. I finally uninstalled XI then installed my old Acrobat 9 Pro, then it worked perfectly (this tells me that my problem is definitely with XI and not my scanner). I am very frustrated that I cannot use my new Acrobat program and have to go back to the old one, especially when I have been using the new one for so long without any problems. Does anyone have any ideas what the problem could be? I have Windows 7 (Service Pack 1)

You may want to ask in the Acrobat forum for scanning and OCR.

Adobe Acrobat 9 Pro Extended hangs for about 12 seconds ... please help!

Hi there,
I'm using Adobe Acrobat 9 Pro Extended and have the following problem:
I can open PDF documents just fine. But after about 3-4 seconds the program hangs / freezes for about 12 seconds. I've tried everything (defined a non-network printer as default printer, deactivated unecessary fonts with a font manager, deactivated most of the plugins from Adobe Acrobat etc.)... nothing helps to solve this issue.
Can anybody give me a hint or have a solution for this ???
Thanks for your help!

I do have the same problem but I'm OSX 10.6.8
I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
But crashes with Acrobat Pro 9.5 and Lightroom 3.6
Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
it' says it isn't necesary
Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
Parent Process: launchd [178]
Date/Time:       2012-01-23 17:35:51.285 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Adobe Acrobat X Pro - Windows Terminal Server 2008

Hi All,
Im hoping some one maybe able to help me on this, We have recently purchased the Adobe Acrobat X Pro for one of our clients and have just installed it onto their Windows 2008 x32 Terminal server. Inatall appeared to be fine, no errors reported and nothing logged into the event viewer. However we seem to be having issues with it... I did read a PDF guide early last week that said the X Pro should work fine on a Server 2008 - The install instructions where rather straight forward and I thought their would have been more to it than just installing it via the control panel.
The issue we have is the program opens up ok and is usable for about a min and it then crashes with no obvious reason, From looking in the event log it appears to report issues with the PDApp.exe and the Kernel32.dll - Has anyone come across any similar issues?
Many Thanks

Hi,
You can also send the crash dump by following the below mentioned steps:
Install WinDbg from http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Launch WinDbg via the shortcut
Click File->Open Executable
Select Acrobat.exe from "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe" and hit "OK"
Remember to press "g" and hit enter when you encounter the first breakpoint and then you will see a text "Debuggee is running" and Acrobat will be launched
Open whatever file is it that produces the crash in Acrobat.
When you have successfully reproduced the sceanrio causing the crash/freezing of Acrobat X, enter the below command in the WinDbg terminal
.dump /ma c:\temp.dmp (Hit enter)
This will produce the crash dump at C:\ by the name of temp.dmp
After that please upload the dump (compress the dump using WinZip or likewise) at some third party sites and provide the link for the same. Also, if it’s possible could you share the PDF as well, for which your application crashes on a consistent basis.

Adobe reader XI versus Adobe Acrobat XI pro

hi. I'm not well versed with this software so pls indulge me:) I recently dowloaded the free trial verssion of Adobe Acrobat XI pro and i noticed i can no longer open pdf files using Acrobat Reader XI (system not responding)...is there some recommended settings i need to install or do I just uninstall acrobat reader altogether and open pdf files w/ pro?The thing is , acrobat reader is free and pro is not.....btw, am using windows 7 ultimate:)

Adobe Reader is a free application, so, you cna continue to use the Adobe Acrobat until the trial (30 days period) expires and after than uninstall it.
For you problems with reader, please try the solutions mentioned in the following article and lets us know if that works-
http://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html -- Windows
http://helpx.adobe.com/acrobat/kb/errors-freezes-reader-mac-os.html -- MAC
Thanks,
Anjaneai

Why does Acrobat XI PRO freeze during save or save as tasks in Window 8?

Why does Acrobat XI PRO freeze during save or save as tasks in Window 8? It is intermittent, but CHRONIC, and I am forced to "repair" the installation, or reboot by computer. This has been a problem since upgrading to Windows 8 and installing the only Acrobat XI update. Feedback most welcome and appreciated, but an Adobe FIX would be the best solution.

10/4 to all, same problem here with Save or Save As in Acrobat XI Pro using Win 8 Pro, is it Adobe or Win 8 or both causing the problem.
FYI, I just retired and am trying to archive/reduce my printed material and pictures to pdf, this continuing problem is really the pits.................

Saving a Form created in Adobe Acrobat 9 Pro

We create forms for the company to use with Adobe Acrobat 9 Pro, but because others do not have Acrobat 9 Pro they can not save the document after they have filled out the form. This is causing a big issue for us. Does anyone know a way that we can create a Form in Acrobat 9 Pro that allows others to fill it out using just the plain version of Adobe (guessing they only have Reader) and then they can save it to their desktop?

You need to apply the Extended Reader Rights to it from the Advanced menu in
Acrobat.

AutoCAD Revit Architekture 2010 in Adobe Acrobat 9 Pro Extended

Hallo,
wer kann mir weiter helfen?
Wie bekomme eine AutoCAD Revite Architekture 2010 Datei in Adobe Acrobat 9 Pro Extended?
Ich möchte eine 3D PDF herstellen!
Vielen Dank im Voraus.
Beste Grüße
Jörg P.

Vermutlich gar nicht, soweit ich die Infos überschaue. Bestenfalls als DWG exportieren und dann in Acrobat importieren. Da ADesk aber das Format jedes Jahr erweitert/ ändert um allen anderen den Spass zu verderben, gibt's dafür keine Garantie. SAT könnte auch funzen. Ansonsten gibt's sicher irgendwo ein schnuckeliges Export-Plugin für sowas zu kaufen...
Mylenium

Adobe Acrobat XI Pro freezes

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