Adobe Acrobat XI Standard - SN issue

I click on "Abobe Acrobat XI Standard". "Validating Serial Number....". Box pops up "Serial Number Upgrade". I select the Product "Adobe Acrobat X Stqandard". I enter the SN indicated on my order confirmation. And click Next. Immediately receive error message in same box "This serial number is not for a qualifying product. Please try another.
I NEED HELP!! A phone call......SOMETHING!!! I've been at this for over an hour!!!!
Cozy
Even call me: <removed by admin>
ALL I WANT IS TO USE THE ABOBE ACROBAT

Thank you for your reply, and confirming that you never owned an earlier version. $139 is the price for an upgrade. On Adobe's web site, if you say "I want to buy: upgrade" you have to choose from another box where you pick "I own" and must choose between "Acrobat X Standard" and "Acrobat 9 Standard". Since you don't own either of them that is not a valid purchase. You should have chosen "I want to buy: Full" at a price of $299.
[Did something different happen on Adobe's web site; if so it would be interesting to hear, but the solution is still the same...]
Since what you have purchased isn't something you can run, you'll need to contact Adobe for a refund.

Similar Messages

Adobe Acrobat 9 standard installation issues

I have Adobe acrobat Standard 9 and I just reformatted my hard drive and tried to reinstall my product serial number 1016157926356497980XXXXX and it says that 2 of 2 licenses were already installed. I don't know how that is possible given I have only installed it on this computer. Please wipe the data clean so I can install again.
Thanks.

Hello dabigman52,
Adobe Forums are public so please don't post your product serial numbers. Currently I have edited that in your orginal post.
I would suggest to contact Adobe Customer Service regarding this# http://helpx.adobe.com/in/contact.html
~Deepak

Adobe Acrobat 9 Standard License Issue

Adobe 9 Standard software was bought pre-installed on my Dell workstation (Windows XP). Now when trying to open the program fresh from the start bar, it tries to install the program. Yet if I open a saved PDF, the program opens fine but displays an error message relating to a problem with my serial number, allowing me 30 days to resolve. Also the s/n which appears on the error message is not complete and looks different from the original disk I found. Problem there is ou company bought several computers during that time and the CD disks may have become mixed. What to do? Thanks.

Thank you for your reply, and confirming that you never owned an earlier version. $139 is the price for an upgrade. On Adobe's web site, if you say "I want to buy: upgrade" you have to choose from another box where you pick "I own" and must choose between "Acrobat X Standard" and "Acrobat 9 Standard". Since you don't own either of them that is not a valid purchase. You should have chosen "I want to buy: Full" at a price of $299.
[Did something different happen on Adobe's web site; if so it would be interesting to hear, but the solution is still the same...]
Since what you have purchased isn't something you can run, you'll need to contact Adobe for a refund.

Adobe Acrobat 8 Standard compatibility issues with Office 2007 and Windows 7

I just updated my platform to Windows 7 and upgraded from Microsoft Office 2003 to Microsoft Office 2007. The PDF printer did not download and realized that there are compatibility issues with Office 2007. How could I get this fixed?

Buy Acrobat 11.

Adobe Acrobat 9 Standard Install with all Updates - Transform Issues

I'm new here so forgive me if this has already been answered someplace and I missed it.
I am running windows XP SP3 and have Adobe Acrobat 8 Standard installed on my system.
I am attempting up install version 9 standard with all the updates (9.1 through 9.4). I have used the Csutomization Wizard 9 to assist in this process and I have also downloaded and save all the update files in the same folder as the AcroStan.msi file. Below is my setup.ini file contents. when I run setup I get the following message "Error applying transforms. Verify that the specified transform paths are valid." Any help would be apprciated.
========================================================================================== ======
[Startup]
RequireOS=Windows XP
RequireMSI=3.0
RequireIE=6.0.2600.0
CmdLine=/sPB /sl"1033"
[Product]
msi=AcroStan.msi
Languages=1033;1031;1036
CmdLine=TRANSFORMS="AcroStan.mst"
msiexec.exe /i "C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcroStan.msi" PATCH="C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcroProExUpd910_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd911_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd912_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd913_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd920_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd930_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd931_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd932_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd933_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd934_all_incr.msp;
C:\Documents and Settings\kortekaasj\Desktop\Adobe Acrobat 9 Standard\Adobe Acrobat 9 Standard\AcrobatUpd940_all_incr.msp"
TRANSFORMS="1036.mst"
[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
ServicePackMajor=2
[MSI Updater]
Path=WindowsInstaller-KB893803-v2-x86.exe
========================================================================================== =======

Call Adobe, they should be able to help with this. Nobody else can solve it, there is no workaround except to have Adobe change their records.

Invalid redemption code - can't get my serial number for Adobe Acrobate XI Standard

I keep receiving a message, "The code you entered in invalid." for my redemption code. I used the number one and the small l and a zero and a capital O in my redeption number and still get the same message. How do I get the serial number so that I can download my Adobe Acrobat XI Standard program that I purchased from Best Buy today?

Hello - Is the issue still pending

Adobe Acrobat 9 Standard download/trial version

Hello,
I am looking for a download for Adobe Acrobat 9 STANDARD. I have a valid key, but no CD. I've been to http://prodesigntools.com/all-adobe-cs5-direct-download-links.html but that is all PROFESSIONAL versions.
Is there anywhere on the Internet where I can download a trial version of Adobe Acrobat 9 STANDARD?
Thank you!

Hello Romsinha,
Thank you for your reply. Unfortunately, I have tried that already. The chat support says to go to the forums. Here is a screenshot of the options I have when attempting to contact support: http://i.imgur.com/Tg7uiHP.jpg. In the chat, it asks you to select the product you need help with. Since I need assistance with version 9, I select Acrobat X & Lower versions. Once that is selected, 4a states that Acrobat 10(or is it X? not very consistent) requires a Support Contract. Then in parenthesis, 4a states "Support for Acrobat 8 and lower versions is available only on the user to user forums...".
I called Adobe phone support and confirmed that my serial number is valid, but stated that support via phone for Acrobat 9 is not available and directed me to the forums. Now I'm on the forums and I'm directed to contact chat support. So I go to chat and it says to go to the forums for help. Where do I have to go just to download a trial of Acrobat 9 standard so I can put in my valid serial number?
If the imgur link does not work. Here is the text of the chat window:
4. Please select the product you need help with: *
Select One
Adobe Reader X / Adobe Flash Player
Acrobat X & Lower versions
Acrobat XI
[email protected]
Adobe Digital Editions
Acrobat X Installation Issues
4a. Support for Acrobat 10 requires a valid Support Contract. Do you wish to buy a support contract? (Support for Acrobat 8 and lower versions is available only on the user to user forums & online self support) *
Yes
No
Adobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing." To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
Please close the chat window and call on the above number to buy your Support Contract.
Please visit http://www.adobe.com/support/ and choose your product for its online Help and Support Center. We also have User to User forums available at http://forums.adobe.com/index.jspa for any additional queries which are periodically monitored by Adobe personnel as well as the user community.
Please close the chat window and visit the Support Portal / User to User forums.
4a. Support for Adobe Flash Player / Adobe Reader requires a valid Support Contract. Do you wish to buy a support contract? *
Yes
No
Adobe offers paid phone support for a US$39 fee per incident* as well as other customized support options. To purchase support, call 800-833-6687 and follow the prompt for "installing." To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
Please close the chat window and call on the above number to buy your Support Contract.
Please visit http://www.adobe.com/support/ and choose your product for its online Help and Support Center. We also have User to User forums available at http://forums.adobe.com/index.jspa for any additional queries which are periodically monitored by Adobe personnel as well as the user community.
Please close the chat window and visit the Support Portal / User to User forums.
5. Please enter your complete mailing address with zip / postal code and phone number separated by a comma.
Example: 12345, XYZ Lane, San Jose, CA 95110, 123-456-7890

Adobe Acrobat 9 Standard is still seeing my old scanner install. How to force it to see new scanner install.

Adobe Acrobat 9 Standard is still seeing my old scanner install. How to force it to see new scanner install? Scanner is recognized by and works fine in Windows. Acrobat however still sees Fujitsu fi-6130dj #3. I need it to see Fujitsu fi-6130dj which is what is listed in Device Manager. (Windows XP SP3).
Thank you for any suggestions.

To provide more detail and list what was done to resolve the issue but there may be a better way.
Background. When you install a USB device to a PC it is listed in Windows Device Manager as installed hardware. If you take the USB plug for any device and plug it into a different USB port on the PC the PC will install drivers again for that device. In Device Manager, if you set a system environment variable for device manager to show non-present devices you can see all of the times this may have occurred. In this specific instance there were five installations in Device Manager for one piece of hardware, a Fujitsu fi-6130 scanner. The first listing was Fujitsu fi-6130dj, then Fujitsu fi-6130dj #2, Fujitsu fi-6130dj #3 and so on. Adobe Acrobat only saw the third instance of these drivers being installed. Once I cleaned Device Manager of all Fujitsu scanner installs I was able to have a single set of drivers installed for this Fujitsu but Adobe still recognized the third instance of the driver install and I could not figure out how to force it to see what Device Manager was seeing, a single instance of the scanner being installed (with no #3 behind it).
Steps performed to try to resolve.
Repair install of Adobe - no luck - still sees the #3 instance of the scanner
Deactivation, uninstall, reboot, reinstall, reactivation of Adobe - no luck, same behavior as above
Complete removal of all scanner related software. This included the ISIS drivers in Add/Remove Programs and all other related software. This also included deleting the contents of the TWAIN_32 directory found within the root of the Windows directory and also included deleting the scanner from Device Manager.
Rebooted.
Reinstalled complete packages of both TWAIN and ISIS scanners - with the scanner disconnected. Powered the scanner back on and let Windows install the drivers for the hardware. Only at this point did Adobe see the new install of the Fujitsu scanner and no longer looked for the #3 instance of that scanner install.

Printing with Adobe Acrobat 9 Standard

Does anyone have issues printing in Adobe Acrobat 9 Standard with the HP CM1415fnw? I thought I have the latest driver downloaded.

Check the settings in the Print Screen / Page Handling section - you may need to check or un-check the auto rotate and center button?

Not able to convert word file to PDF using Adobe Acrobat 9 Standard

Hi,
I am not able to convert word file to PDF using Adobe Acrobat 9 Standard. When I try to convert, it starts the process and in between I am getting this prompt, as shown in figure below and the conversion process stops. The PDF is not created.
Note: The filename 'Acr85.doc' in the above prompt keeps changing and is random.
I tried clicking Yes, No and Cancel on the above prompt, but the conversion process just stops and PDF is not getting generated.
I am able to create PDFs from web pages. No issues with that. Not working only with Word.
Can someone help me with this.
Thanks,
Vinay Jaassiel Kankipati
Technical Writer

In MSWord please changes the settings as "Adobe PDF" menu => "Change Conversion Settings" goto Tab Bookmark and clicks the option Convert Word Bookmarks. Now you convert the Doc to PDF you can achieve the Bookmark.
Hope this help you
Sudhakar

Ran Belarc on a computer, reimaged it, now Adobe Acrobat 9 Standard isn't working with the key from Belarc. Any ideas?

Ran Belarc on two older computers and reimaged them or a client. After setting them up and finding an Adobe Acrobat 9 Standard disk I put the program back on both machines, however when I put in the serial number (which was the same for both machines according to Belarc) Acrobat said that the serial numbers were incorrect. Unsure of what the issue is here. Any help is appreciated.

Hi behind7proxies,
Please make sure you are using the right serial number for the right installer.
Acrobat 9 Std serial key will not work for Acrobat 9 Pro software.
You might want to refer to the KB : http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Regards,
Rave

How to deactivate ADOBE ACROBAT 9 STANDARD LICENCE ON PC FOR REINSTALLATION OF WINDOWS

I am having Adobe Acrobat 9 Standard installed in my Dell Inspiron 2310 pc. Due to some issue, Dell advice me to take up back up of all, for windows reinstallation. I am having window 7- 64 bit. I am having Original CD with product Key number with me, valid for 2 pc, although using just one. Please advice how to do

Hello yogeshjain,
You might need to choose 'Deactivate' option under Acrobat Help menu.
Once you are done with Windows reinstallation, you can again activate Acrobat with the registered serial number.
For more details, you can simply refer:
Activation & Deactivation Help
Hope it helps.
Regards,
Anubha

Need my adobe acrobat 9 standard installed on new laptop

how can I get this installed in new computer? does anyone have a number for adobe to talk to a live person?

I never had a CD for acrobat 9 standard, it was installed via Adobe after a
phone call and a CC# They have done this 3 times for me, I just need a
number for Adobe I can call and talk to a live person. Thank you
In a message dated 11/23/2014 4:54:33 P.M. Eastern Standard Time,
[email protected] writes:
need my adobe acrobat 9 standard installed on new laptop
created by Bill@VT (https://forums.adobe.com/people/Bill@VT) in Acrobat
Installation & Update Issues - View the full discussion
(https://forums.adobe.com/message/6955873#6955873)

How do I resinstall Adobe Acrobat 9 Standard?

Adobe Acrobat 9 stopped working on my computer, and instead showed Error message stating that there was an issue with my license agrement. The message indicated that I should UNINSTALL and reinstall, however I cannot find a download for Adobe Acrobat 9, and I've already uninstalled Acrobat 9 Standard. I can only find Adobe Acrobat XI. Further, when I try to install the "standard" version of Adobe Acrobat XI, it brings me only to a "Pro" web page. And, then I'm only given 2 options...to BUY or install the trial version. Further, I can't even install the Trial Version into my "Programs" file due to another error message saying there is a conflict with Windows. How do I get back my original version of Adobe Acrobat 9 Standard so that I can reinstall and submit my original serial number?

Hey Jeff,
This worked!
Thank you for offering the most helpful piece of advice I received. I don't know why I couldn't get this advice sooner. Adobe's support is frustrating. But your simple e-mail fixed everything.
I couldn't see the previous download because Adobe defaults to "Recent Orders", and I didn't even recall whether or not I had purchased it from the site. I don't ever have need to come to the Adobe site, so I didn't think to look further for possible past downloads since I'm just not familiar with the site.
Thank you again.
Tammy

Adobe Acrobat XI Standard 11.0.10 silent install failing with error 1603

Hello
I just updated my AIPs for Adobe Acrobat Pro 11 Pro and Standard. The Pro silent install is working fine. But I cannot get the Standard install to run on Windows 7 or WIndows 8. I have gone over every detail that I can think of or find on forums.
I use the Adobe Customization Wizard XI and choose the basic stuff to create my transform. I don't generally enter a serial number in the customization setup but I tried that and the installation did appear to complete successfully. But when I tried to open Acrobat it did not work. Processes like PDapp.exe where running in a loop but never stopped. Without a serial I get the errors below and the install fails almost immediately. I have recreated the API and transform a few times hoping it would help.
Installing with the following line msiexec /i "%~dp0AcroStan.msi" TRANSFORMS=AcroStan.mst /qb /L*v c:\acrobat.log I get an error message that just says "error".
Application Event logs
Product: Adobe Acrobat XI Standard -- error.
Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.10. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1603.
When I run the AcroStan.msi by itself the installation completes successfully so it would appear the issue is in customization process or the .mst file. Any help would be greatly appreciated.
Thank you

I'm assuming that verbose logging is accomplished by adding /L*v c:\acrobat.log ? No, I do not have CustomAction AAMIU_Install.196A45B3_0387_4DF9_9420 in my log file. The only items referencing 1603 are below.
CustomAction CheckForPendingOperation returned actual error code 1603 but will be translated to success due to continue marking
CustomAction SetLotusNotesInstalled returned actual error code 1603 but will be translated to success due to continue marking
CustomAction ProcessAbcpy returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (84:C4) [15:30:14:422]: Note: 1: 1708
MSI (s) (84:C4) [15:30:14:422]: Product: Adobe Acrobat XI Standard -- Installation operation failed.
MSI (s) (84:C4) [15:30:14:422]: Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.10. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1603.
MSI (s) (84:C4) [15:30:14:458]: Attempting to delete file C:\windows\Installer\9d9a98.mst
MSI (s) (84:C4) [15:30:14:478]: Deferring clean up of packages/files, if any exist
MSI (s) (84:C4) [15:30:14:478]: Attempting to delete file C:\windows\Installer\9d9a98.mst
MSI (s) (84:C4) [15:30:14:478]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (84:C4) [15:30:14:479]: MainEngineThread is returning 1603
MSI (s) (84:28) [15:30:14:480]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 31, szDescription: "".
MSI (s) (84:28) [15:30:14:483]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
=== Logging stopped: 1/16/2015 15:30:14 ===
MSI (s) (84:28) [15:30:14:484]: User policy value 'DisableRollback' is 0
MSI (s) (84:28) [15:30:14:485]: Machine policy value 'DisableRollback' is 0
MSI (s) (84:28) [15:30:14:485]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (84:28) [15:30:14:485]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:28) [15:30:14:485]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (84:28) [15:30:14:486]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (84:28) [15:30:14:487]: Destroying RemoteAPI object.
MSI (s) (84:54) [15:30:14:487]: Custom Action Manager thread ending.
MSI (c) (E4:0C) [15:30:14:489]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E4:0C) [15:30:14:489]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/16/2015 15:30:14 ===

Adobe Acrobat XI Standard - SN issue

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