Adobe Acrobate XI and SecCommerce SecSigner have a problem during signing of a document, creating/verification of the signature is not possible - solutions?

Adobe Acrobate XI and SecCommerce SecSigner have a problem during signing of a document, creating/verification of the signature is not possible - solutions? SecSigner is not responding.

Well, I contacted SecCommerce about the issue, the response was, that I should sign the file later (afterwards). This is a solution, but not the best in my opinion.
When I sign the document the SecSigner window/Java window appears and freezes. Adobe is not responding. I have to terminate Adobe because the program is not responding.
I only found this support website, so I have realized that this is a User 2 User site, but it was a try to get some help.

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