Adobe Application Manager removed my creative suite

I accidentally updated Adobe Application Manager and all my creative suite is gone from my computer.    What to do?

clean and reinstall, http://www.adobe.com/support/contact/cscleanertool.html
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

  • *FIX?* Adobe Application Manager - Download Error (Creative Cloud)

    So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
    I am using a Mac, if that makes any different. Hope someone can help.
    Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
    *So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

    TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
    If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

  • Can I sign in on campus into Adobe Applications using my Student Creative Suite account?

    I am a University student. Can I sign into the computer labs Adobe Applications already installed on the computers in our Universities Labs? I am not allowed to install applications on the school's desktops. As a programming/development major I would like to use these applications like DreamWeaver CS6, CS6 Illustrator and Photoshop and several others already installed here! I can't seem to sign in on DreamWeaver CS6 in order to upload files to my Adobe Web Hosting account that came with the Creative Cloud Student account. No one here seems to know the answer.
    Thanks
    Paul
    Davenport University

    Hi Paul - you've reached the Behance forum. You can sign into Behance.net at any time! However, you may want to try a different forum for this specific question.

  • What is wrong with Adobe Application Manager?

    I didn't know where to post this since I'm unsure what category this belongs in. I noticed yesterday the Adobe Application Manager removed my purchased Photoshop CS6 from the list and added Adobe Acrobat XI which I recently purchased only the latter is showing up as "Try" instead of "Up to date".
    Also items that were showing as up to date were not. I ran the update within Photoshop and it found a few items that needed updating. See the attached image.

    Separately purchased apps do not necessarily show up as up to date in AAM if they are not part of a subscription/ CC. They may once they have been updated through AAM. It's a bit messy. For your Photoshop to reappear in the list you would have to run the Creative Suite Cleaner Tool and let AAM reinstall, but since it seems to work for now, I wouldn't worry.
    Mylenium

  • Error when trying to install the adobe creative suite exit code 39.I get the following error message Directory does not exist : /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app

    i have run the adobe cleaner , repaired disk permission and also tried to download and install several times.
    this is a mac osx running the yoshmite
    please help
    this is the error
    Exit Code: 39
    Please see specific errors below for troubleshooting. For example,  ERROR: DW042 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ERROR: Directory does not exist : /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app
    ERROR: DW042: ARP Entry couldn't be created for language : en_US

    Oliviat14nov does /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall exist on your computer? 

  • Creative Suite 6, Adobe Application Manager doesn't work.

    When I lunched AAM, the error message is:  "There is running another instance of Adobe application Manager program. Please close the another instance" How can I solve the issue ?

    You have to provide system info and otehr details. Other AAM instances would only be active if you ran updates on your apps or invoked some otehr online feature from within the programs.
    Mylenium

  • Adobe application manager keeps opening and will not allow me to install creative cloud

    Adobe application manager keeps opening and will not allow me to install creative cloud. I am trying to sync fonts and the install is not working. The adobe application manager will open on its own and not allow the creative cloud app to install. I do have other creative cloud products installed however the creative cloud installer icon is not appearing in my toolbar nor does creative cloud show up as an app. I get an error message that I must have creative cloud installed when I try to sync fonts via the type kit to photoshop.

    Hello ducky,
    as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    Sometimes the "opm.db file" is the culprit. In this case you should delete it.
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Creative Cloud / Adobe Application Manager

    Do Creative Cloud & Adobe Application Manager do the same thing/ duplicate each other?
    Creative Cloud says Photoshop CC is up to date & on checking the version, it's on 14.1.1
    CS6 (which i already had installed before joining CC) recently updated itself to CS6 'Extended' & currently shows as version 13.0.1
    Adobe Application Manager popped up today saying there's an update for Photoshop CS6 & Photoshop CC to 13.1.2   it states:
    "This Adobe® Photoshop® and Photoshop Extended 13.1.2 update installs new features for Adobe Creative Cloud members and Photoshop subscribers. It offers exciting new capabilities for design, photography and more, including the freedom to nondestructively edit with Blur Gallery and Liquify using new Smart Object support, the ability to export text and shapes as CSS, the option to create Conditional Actions, and support for new HiDPI displays that enable a dramatic improvement in image fidelity and resolution. Other new workflow timesavers are also included. Customers with Photoshop Extended will also receive new 3D options including improved live previews that simplify the creation of shadows and reflections in 3D artwork and a 32-bit color picker for better illumination control, and more."
    Am I too assume that Creative Cloud only updates Phtoshop CC & that Adobe Application manager updates CS6? 
    I guess too that if i click 'update' in Adobe Application Manager, it will update CS6 & leave CC as it is? (if I deselect the CC update, it deselects the CS6 update too).

    Kartikay_Sharma wrote:
    Hi Les,
    Creative CLoud Desktop App and Application Manager are the same thing . The pop up that you are getting is from Adobe Application Manager updater and the sole purpose of this application is to connect to the Adobe servers and find out if there is any update available or not .
    The update window that you have got is for CS6 only as there isnt any update for PS CC available right now( current version is 14.1.1) .
    Cheers,
    Kartikay Sharma
    Thanks Kartikay. I'm sure i'd read somewhere on the forums that Creative Cloud when installed would replace the Application manager? However, I went ahead and clicked on 'update' in Application manager & it said it was trying to apply 'Photoshop 13.1.2 for Creative Cloud' (no mention of CS6). Tthe update failed with the following message:
    'Photoshop 13.1.2 for Creative Cloud
    Installation failed. Error code: U44M1P7'
    I've tried removing Photoshop CC from the list of programs to check for updates for in Application Manager but that made no difference either - the update for   'Photoshop 13.1.2 for Creative Cloud' remains & failed again when I tried to apply it.
    I then tried removing CS6 from the list of programs to be checked in Application Manager & then it reported all my programs are up to date; when re-checked the box for CS6 the update reappears.
    So it seems there is an update for CS6 but there's the 'Photoshop 13.1.2 for Creative Cloud' update linked to it which cannot be unticked without removing the CS6 update as well. If I try to check for updates within CS6, the same problem occurs.
    So if the update is indeed just for CS6, how can i apply the update?

  • How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

    I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
    Thanks in advance,
    Liz

    Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
    Windows:
    Delete these folders
    SLStore from C:\ProgramData\Adobe
    SLCache from C:\Program Files (x86)\Common Files\Adobe
    OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
    Mac:
    Delete SLStore and SLCache from /Library/Application Support/Adobe
    Delete OOBE from ~/Library/Application Support/Adobe

  • Creative Cloud Desktop frozen/spinning wheel after updated version April 22,2015; Adobe Application Manager won't sign in either - Mac OSX Yosemite 10.10.3

    I cannot update any apps via Creative Cloud Desktop Application just prior to nor after the April 2015 updated.
    I've tried everything listed in support forums, including:
    uninstallation
    removal of the AAMUpdater and OOBE folders in both the user and system libraries
    use of the Creative Cloud Cleaner Tool
    enabling the root user and cleaning everything out there and reinstallation from the root account
    and reinstallation of both the Application Manager as well as Creative Cloud Desktop...multiple times.
    I've also tried out the instructions to uninstall Java and reinstall the latest version of Java.  I have looked through every iteration of these issues on several support forums, and tried everything that has supposedly "worked" to get Creative Cloud Desktop back up and running.
    I am on Mac OSX Yosemite 10.10.3.
    I also can't sign in via the Application Manager, with message that I am not connected to the internet.  I can launch the versions of Photoshop CC 2014, Illustrator CC 2014, Lightroom 5, etc., but when I try to sign in to any of those applications, the Adobe Application Manager launches, asking for a sign in, and then won't connect...no matter what.  I have tried doing this from the root account with the firewall temporarily disabled as well.  I do not have internet connection problems whatsoever, and all other applications, browsers, etc., can reach all aspects of the internet just fine.
    The most peculiar thing: I have another Creative Cloud installation on my MacBook Pro with the same version of Yosemite, and everything is loading and working just fine, with all the latest updates.  Duplicate installation for my laptop, and yet my iMac with the same installation won't work at all.

    Thanks for the suggestion.
    I've attempted to repair permissions the usual way, as well as through a complete cleanup via Onyx.  Still no dice.
    Creative Cloud Desktop was working previously, for quite a few months (with the occasional "can't connect" and inability to load the App Update panel, which seems to plague the software constantly anyway...but at least it worked intermittently) well after I installed Yosemite.
    This is a more recent issue...just a few days ago...before installing the update, as well as after.

  • Need to Prevent Adobe Application Manager for upgrading to Creative Cloud

    I have successfully packaged Dreamweaver CS5&CS5.5 via Adobe Application Manager Enterprise Edition v2.1 and after a successfully deployed via SCCM Dreamweaver runs perfect. Unfortunatly upon the first launch of the icon on the desktop of "Adobe Application Manager" it's self upgrading to Creative Cloud.  This is a problem.  In this enterprise deployment I have updates set to manual and my AdobeUpdaterAdminPrefs.dat is set to the below which should be preventing this to my understanding <?xml version="1.0" encoding="UTF-8"?> <Preferences> <Suppressed>1</Suppressed> </Preferences>

    Thank you for getting back to me, currently my work around
    is to have the deployment delete the two “Adobe Application Manager.lnk”
    icons from both the desktop and the start menu for each OS version.  Not
    exactly how I would like to have to do it however my
    “AdobeUpdaterAdminPrefs.dat” does not seem to block Adobe Application
    Manager from updating.
                                                                    Greg

  • Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.

    One day it was fine, the next it's not. My Premiere Pro, Creative Cloud & Adobe Application Manager all wont open.
    No error messages, it just doesn't open. I can't get through to talk to staff (because why should you be able to right? You only pay for the service..)
    Could someone please shed some light on my situation?
    My Lightroom and Photoshop are running fine as normal. I wish I could provide more information but it's really that simple - none of it will open.
    Thank you!

    At this point, I think I'd just download & run the Adobe CC Cleaner app, and use it to uninstall & clean up your PrPro & the Creative Cloud desktop app itself ... then download a fresh copy of the CC desktop app, install & sign into your account, then download & reinstall PrPro ...
    Neil

  • [Creative Cloud] Keine Verbindung zu Adobe: Betrifft Adobe Application Manager, Muse & FormsCentral

    Hallo zusammen,
    momentan bin ich am Verzweifeln... Kann mir jemand von euch vielleicht helfen? Seit heute kann ich mich nicht mehr beim Adobe Application Manager & Muse einloggen und somit nicht mehr nutzen.
    Am Mittwoch lief noch alles einwandfrei über mein WLAN. Am Freitag war unterwegs und habe den Congstar Surfstick zum ersten Mal genutzt. Heute im Heimnetz, im gewohnten WLAN kommen nur noch folgende Fehlermeldungen:
    [Application Manager]
    Ich muss mich mal wieder einloggen... und dann passiert das:
    [Muse]
    "Es sind weitere Kontoinformationen erforderlich, um Adobe Muse zu verwenden. Sie müssen sich anmelden, um fortzufahren" - ich muss mich andauernd anmelden. Ist das normal?
    "Verbindung zum Server konnte nicht hergestellt werden. Der Computer ist möglicherweise offline. Stellen Sie eine Verbindung zum Internet her und versuchen Sie es erneut. Wenn eine Verbindung zum Internet besteht, blockiert eine Firewall möglicherweise den Zugriff auf den Server. "
    Ich bin im Internet, kann die Adobe-Seite öffnen und mich einloggen.
    Ich kann auch Photoshop, Illu & Co. aus der Creative Cloud öffnen und nutzen. Nur Adobe Application Manager, Muse & FormCentral nicht.
    Ich habe Windows8 mit Norton Internet Security CBE, wobei alle Adobe Programme zugelassen sind und alles letzte Woche damit funktioniert hat.
    Der Adobe Connect System Status scheint ok zu sein.
    Wegen Muse habe ich folgendes überprüft http://helpx.adobe.com/muse/kb/could-not-connect-to-server.html - nur die erste aufgelistete Webadresse lässt sich bei mir öffnen.
    Das habe ich auch überprüft: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Könnt ihr mir irgendwie weiterhelfen?
    Danke für eure Mühe!
    P.S. Bei der FormsCentral App kann ich auch keine Verbindung mehr zu Adobe aufbauen.

    Fehler gefunden und behoben, also in meinem Fall.
    Folgendes:
    Hat man eine zusätzliche Software zum Tunneln oder aufbauen eines weiteren Netzwerkes (Hamachi, Tungel, openVPN), kann es vorkommen das diese eine Verbindung des Application Managers zum Internet blockiert.
    Ich habe vieles ausprobiert wie:
    - ändern der Hostfile
    - Zertifikate
    - Firewall
    Ich bin darauf zufällig gestoßen. Hamachi habe ich für Minecraft gebraucht, aber nach Abschaltung des Hamachi-Netzwerkes, konnte ich mich problemlos anmelden.

  • How do i install lightroom from adobe creative cloud if my adobe application manager doesnt have it

    i just got the adobe creative cloud and my adobe application manager doesnt have the option to install light room and more apps that the cloud has

    Simple answer: If it doesn't show up, your system doesn't support it. refer to the tech specs on the product pages and verify the system requirements.
    Mylenium

  • Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit

    Here is where I've been today...
    I started out this process formatting my C drive (a 120gb SSD),
    then I reinstalled windows 7 64bit  from scratch
    then I ran ALL of the updates "Windows Update" suggessted
    then I installed google chrome
    then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
    then I opened the installer and it got to about here:
    And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
    Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
    Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
    Then I tried to run the akward result of the "failed" extraction (see pic below):
    Which just so happened to have a healthy looking setup file in it:
    So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
    Guess what I did next... I clicked "Get Support advisor"
    Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
    A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
    I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
    Here is a quote from that thread:
    1.Baljeet S. Juneja, 
    Jun 6, 2013 1:30 PM   in reply to Shawn4545
    Report
    Hi Shawn, Are you on MAC or Win ?
    Try this :
    Rename OOBE folder to OOBE_old located :
    Win 7 64 bit  : C:\Program Files (x86)\Common Files\Adobe\
    Win 7 32 bit : C:\Program Files\Common Files\Adobe
    MAC:  Macintosh HD/Library/Applciation support/Adobe/
    Delete opm.db file located at :
    Win  7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
    MAC : ~/Library/Application Support/Adobe
    Then try to install AAM again, it should install without any issues.
    This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
    which I then clicked hopefully!
    It then began to update "OH BOY!!!"
    Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
    I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
    Please help! God bless you for doing so!

    >a 120gb SSD
    Your 1st message also said "check available space"
    I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
    Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
    Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Maybe you are looking for