Adobe can not find installed program to verify serial number.
I download and install trial version of C6.
I then tell it I have serial number.
It comes back with:
Serial number you provided is valid, but a qualifying product could not be found on this computer.
I have down loaded and installed 3 time.
Same message each time. For CS6, Acrobat XI Pro
If you purchased an upgrade of an older version and you do not have the older version of the software installed, then you need to have the serial number for the older version in order to get thru the activation processing for the upgrade.
If you do not have an older version, you either purchased an upgrade version without qualitifying for it, or there is something awry with the purrchase since it appears the software is considering itself to be an upgrade. If these are more along the lines of your situation, I recommend contacting Adobe support directly using chat or by telephone.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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I originally had Photoshop CS5 (bought DVD), but decided to upgrade to Photoshop CS6. When I upgraded to Photoshop CS6, I purchased it online and did it through e-mail instead of DVD. The e-mail has disappeared, and my computer's hard drive crashed so I have no idea what my Photoshop CS6's serial number is. How would I be able to find it?
You cannot "connect" to it by using the serial number. The following has information from Apple regarding a lost or stolen device: If your iPhone, iPad, or iPod touch is lost or stolen
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How can you find your ipod without your serial number or iclould
how can you find your ipod without a serial number or a iclould?
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
iCloud: Find My iPhone
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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Can you find my ipod with the serial number if it is dead ??
Can you find an ipod with the serial number if it is offline because it is dead?
No. It can absolutely not be tracked if off/dead. The serial number cannot be used to track it whether it's on or not.
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I have transferred Aperture 3 from an old Imac to a new. Now I´m requested to put in the serial number for v2, which I upgraded from several years ago. I can`t find it, but have the serial number for the upgrade. What to do? Can I find the original serial number in my old Imac?
You'll have to contact Apple. See Pro Application Replacement Serial Numbers
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After a problem with photoshop cs6 (CTRL+T stopped the application with an error message and closed the window), we uninstall it.
We can't download photoshop cs6 on the adobe site to re-install it.
At the moment I am working on photoshop cc evaluation for 1 month.
What can we do to re-install cs6 with our serial number ?
Thanks.CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
If you did not deactivate the software before uninstalling then you should remember to do that in the future should you decide to uninstall again. If you contact Adobe support thru chat they can help with deactivating the original installation.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
How can i find my stolen iphone by serial number ?
how can i find my stolen iphone by serial number
You can't track it be serial number. Use this article: If your iPhone, iPad, or iPod touch is lost or stolen
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HT4061 How can i find my ipad with the serial number
How can I find my iPad with serial number
I had FindMyPhone installed and activated on MY Lost iPad (now with a new "owner") and it NEVER worked EVER!
There is/was no such thing as FindMyiPad...ONLY FindMyPhone. It WAS installed (I dont own an iPhone) AND activated! I suspect that unless you have 4G device it is worthless. Actually I know this for a fact!
AND, I knew that the new "Owner" had gone online (despite FindMyPhone telling me otherwise and NEVER locking my iPad) because Dropbox on my laptop suddenly had new photos that were taken by the new "owner".
I am now of the mind that Apple does not want us to find our lost or stolen gadgets. They make money off us when we replace them. Do what I am going to do: BUY USED!
So sorry, I feel your pain. -
How can I activate my elements 11 on my new computer. I lost my box that has my serial numbers on it
Did you install it on your old machine? Is the old machine still around with you in working order? If so then there is a tool called Belarc Advisor that can retrieve the serial number from the old machine. It is for Windows only so if you are using Steve Jobs machine then you are in bad luck. Unless of course, you registered the product with Adobe but most people don't; I don't anyway.
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How can I find an ipod without icloud, serial number, or an app
is there any possible way I can find my ipod without icloud, or an app? and where else can I find the serial # besides on the product that is lost?
Nope.
What To Do If Your iDevice Is Lost Or Stolen
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
Can I find my ipod with the serial number :o
I lost my ipod and I was wondering if I could find that ipod with the serial number
No
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
How can I find my iPad by the serial number?
Hi
I've lost my iPad 1 before two years ago. I could not find it, until i know that it is possible to find it, by serial number.
Please help me.
Thank you.If you're just looking for it now, unfortunately you may not.
The serial number, if registerd with apple, can be found in your support profile. It is also on the box that it came in.
Reporting a lost or stolen product
http://support.apple.com/kb/HT2526
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
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