Adobe can not find installed program to verify serial number.

I download and install trial version of C6.
I then tell it I have serial number.
It comes back with:
Serial number you provided is valid, but a qualifying product could not be found on this computer.
I have down loaded and installed 3 time.
Same message each time. For CS6, Acrobat XI Pro

If you purchased an upgrade of an older version and you do not have the older version of the software installed, then you need to have the serial number for the older version in order to get thru the activation processing for the upgrade.
If you do not have an older version, you either purchased an upgrade version without qualitifying for it, or there is something awry with the purrchase since it appears the software is considering itself to be an upgrade.  If these are more along the lines of your situation, I recommend contacting Adobe support directly using chat or by telephone.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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