Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

Similar Messages

Random error message="FireFox.exe has encountered a problem and needs to close.We are sorry for the inconvenience."...What causes this???

I launch firefox3.6.13 into google homepage.
I click on almost any bookmark and I get that message.
another message I get is: " ZoneAlarm browser security detected problem with stability of protected browser. It will be restarted."

I'm asking for more information.
Please try that in [[safe mode]] and check for the issue.

Adobe photoshop cs5 has encountered a problem and needs to close. we are sorry for the inconvenience

I tryed unstalling it and then restall it and i tryed ccleaner to clean the register and nothing is working and i had it working but when i closed it and updated my computer for updates it did not work again this is annoying cause i got the free trail version so please anyone help me out

Open you Event Log and see what the defaulting module is. It could be PS, drivers, conflicting program, corrupted load of program, or any number of things.

Itunes has encountered a problem and needs to close. we are sorry for the i

ok so i installed itunes and i keep getting that error and it wont let me open itunes. i have uninstalled itunes and quicktime and installed the newest version and an old version as well and this error keeps comeing up. getting pretty ****** because im a college student and i need my music. any help will be apprecitated
here is the error that i get (error signature: appname itunes.exe Appver.7.3.1.3 modname: Unknown ModVer:0.0.0.0 offset 10001040)

thank you Abner!
Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Adobe Audition has encountered a problem and needs to close.

I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicago

stevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

I have a new MacBook ProI have a new MacBook Pro. When I try to edit a Word document in any way I get a screen that says Word has encountered a problem and needs to close; that I may lose the info. I was working on and I can't recover my work. Help?

After decades, I finally gave up on Microsoft and bought a MacBook Pro. However, for work, I still have to use Microsoft. When I try to edit a Word Document in any way a screen pops up saying Microsoft Word has encountered a problem and needs to close; gives me an option to recover my work and restart Word; when I click that option Word restarts but I alway lose my work. This just started; before it was working fine. Help?

This is a Microsoft problem. Contact them for assistance: http://support.microsoft.com/kb/295539
mitch86 wrote:
... However, for work, I still have to use Microsoft.
Are you certain about that? There are many alternatives to Office today. Consider
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free)
OpenOffice (completely free)
In addition to the above I also recommend Apple's Pages ($19.99). All of these options allow you to open, edit, and save Word-formatted documents and spreadsheets. I use OpenOffice and Pages and have been completely Microsoft - free for over a year now. Life is better without Microsoft.

Adobe Reader 10 + Plugins = Adobe Reader has encountered a problem and needs to close.

Platform: Win XP SP3 and Win7 SP1 (both 32bit)
Problem experienced with both Reader 10.0.1 and 10.1
To eliminate our custom plugins as an issue, we've performed our testing using a generic plug-in using the Adobe plug-in creation method.
We encounter this error ~3 times out of 5 tests.
When using a plugin I recieve the error about 2 seconds after I close Reader.
This is the message displayed in "more information":
Error signature
AppName: acrord32.exe AppVer: 10.1.0.534 ModName: acrord32.dll
ModVer: 10.1.0.534 Offset: 0001912d

spartan@343 wrote:
I can start PSE but when I start the organizer I get the error once the organizer opens.
You haven't said how are you starting the PSE? There are many ways, of course, but the two main methods are:
1) clicking on the desktop icon
2) Start/Windows Logo >> All Programs > Adobe Photoshop Elements
Now I suggest use the second method and then go into Edit first. Once you are in Edit, click on the Organizer icon on the top right corner.
This should start the organizer. Hopefully this would fix it forever when you exit from the PSE because the settings are normally saved on exit.
The above is an adaptation of this thread:
<http://forums.adobe.com/message/4597703#4597703>
Good luck.

SAP_CR has encountered a problem and needs to close

Hi,
I have a client currently using SAP B1 2007 SP00 PL47.
They have multiple SAP B1 companies set up.
SAP Crystal Report(CR) integration Add On is installed.
Crystal Report 2008 is also installed.
My client logon to SAP company A, run a report from the CR Add On.
While waiting, he then logon to Company B and do other work.
Then he received a message "SAP_CR has encountered a problem and needs to close". we are sorry for the inconvenience.
Note that
1. the error only happens when my client logon to 2 companies at the same time.
Has anyone encountered that problem before?

I know this is a couple of months old but it was the only result that came up in Google and relates to exactly the problem we are having with the exception a user is not trying to open more than one company at a time. We have the same version of SAP as the original poster to this thread, SAP Business One 2007, and are trying to load up Crystal Reports 2.0.0.7 integrated add-on. All other Add-Ons install and load fine when the user has logged in but not the Crystal Reports add-on.   The add-on is set to start automatically but it does not and when I go into the Administration - Add-Ons - Add-on Manager the Crystal Reports for SAP Business One has a Status of "Connecting" and the Group is showing as "Automatic". When I highlight the addon and attempt to click "Start" to force it to start the same popup appears saying "SAP_CR has encountered a problem and needs to close.". At the same time as this keeps happening I check the computer's normal event error logs and I get the following event:
Event Type:     Error
Event Source:     .NET Runtime 2.0 Error Reporting
Event Category:     None
Event ID:     5000
Date:          23/02/2010
Time:          09:44
User:          N/A
Computer:     OBIWAN
Description:
EventType clr20r3, P1 sap_cr.exe, P2 2.0.0.7, P3 494ae647, P4 mscorlib, P5 2.0.0.0, P6 492b834a, P7 a8b, P8 0, P9 system.io.filenotfoundexception, P10 NIL.
It looks as though it relates to an ASP.net issue but the machine has the latest 3.5 Dot Net installed. I have attempted to un-install and re-install SAP B1 and the Crystal Add-on (as well as the dot net framework too) three times now and each time the same popup keeps appearing. Please can anyone help solve this problem? Thank you very much for any help. I appreciate it.
Kind regards
Matt

HeLp itunes has encounted a problem and needs to close?? please please HeLp

i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
i even redownloaded and it says " repair or remove "
please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

i downloaded itunes and had it up going and working fine then it asked me to download the new versoin and i kept saying no becuase i was afraid it would mess up my itunes well lets just say i was right now when i try to open itunes i get this message "itunes has encountered a problem and needs to close. we are sorry for the inconvenience." ok well i've pushed the debug and the send error report and don't send but nothing works i dont know what to do becuase itunes needs to close but it was never open
i even redownloaded and it says " repair or remove "
please please tell me how to fix this do i need to remove itunes becuase repairing it doesnt work but will i loose my music??

Itunes has encounter a problem and needs to close.

Hi,so I have Itunes v10.6 and I have repeatedly attempted to get on to Itunes on my windows XP computer.I have uninstalled and reinstalled.gone onto Itunes in safe mode and a few other things.Each time a message pops up and says "Itunes has encountered a problem and needs to close.We are sorry for the inconvenience". then I click on don't send and it crashes every time.
Error signature: AppVer: 10.6.1.7 ModName: ntdll.dll ModVer: 5.1.2600.6055 Offset: 0000120e
Help would be much appreciated since I haven't been able to get in for a few days.

ModName: ntdll.dll ModVer: 5.1.2600.6055
It sounds like you've worked through the general troubleshooting document for XP launch crashes, quits, freezes, etc, BB. Is this one a systemwide crash, or is it limited to a single user account on the PC?

Updater has encountered a problem and needs to close

persistent error flag every day.
How do i fix this?

First, this thread should probably be moved to Adobe Flash Player Forums - the error is in regards to the Adobe Flash Player updater.
What type of information do you need? I have been having the same issue. Windows XP Pro SP3. In Administrative Tools->Event Viewer->Application I have an error with this information:
Category: (100)
Event: 1000
Description: Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113b5.
I also have another error, but I can't tell if it is related:
Category: None
Event: 1001
Description: Fault bucket -1233855520.
The pop-up error window refers to Flash Player Update version 11.3.300.265 and says "Updater has encountered a problem and needs to close." I am given the option to send the error report, which I have done several times. I have restarted my computer to no avail.
What other information is needed?
Edit: The computer receiving this error is my work computer. I leave Firefox running every day when I leave to go home. I am running Firefox version 13.0.1 (will be updating this morning to the newest version of Firefox).
Message was edited by: Tuonela

I am running mozilla Firefox and keep getting a "Microsoft Feed Synchronization has encountered a problem and needs to close" message.

I am using Windows XP, & I am running Mozilla Firefox 3.6.16 and keep getting a "Microsoft Feed Synchronization has encountered a problem and needs to close" message.

I have exactly the same problems. If you com up with an answer before I do please reply here. I'll do the same.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

Similar Messages

Maybe you are looking for