Adobe Cloud Apps

Why is soundBooth missing from the Adobe Cloud Apps?

Adobe has discontinued Soundbooth
http://www.adobe.com/products/soundbooth/pdfs/soundbooth_eol_faq_03282011.pdf
It has been replaced by Adobe Audition, which is a Cloud app.

Similar Messages

Adobe Cloud App Problems

Cannot sign into adobe cloud app. Will sign in and then kick me right out. I can on the web but the app will not work. Ive tried uninstalling it and installing it again but still nothing has worked. Any help will be appreciated thank you .

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Why can't I download my Adobe Cloud apps

I uninstalled my Adobe Cloud apps in anticipation of receiving my serial no. for my Adobe Creative Suite 6DS. However it's taking some time and I'd like to re-install my Cloud apps while I wait. However upon clicking on any of the Download buttons I receive the message:
Safari can’t open “aam://SAPCode=ILST?productVersion=17.0?passPhrase=bPQdwp8Nx94Giuw0a2KbZemMcfoorgRvgT98YP aWZLcS7FhsqM2pLCJgjpdMsvkBa7t1nQAuJrf6Da14Xq+JvLOREMHRktcVCLbHD6b+SaF7YnBHBPXYZzNbNBeN6blC r5UDtAmxSLMeG92YfZkUZbRgRMwyuMzk6V8mqA3xMqA=” because Mac OS X doesn’t recognize Internet addresses starting with “aam:”.
What the heck is this?

Hi Akj375,
Please reset safari and try downloading again: http://browsers.about.com/od/safar1/ht/safaridefault.htm . If still the same error kindly try downloading using different browser.
Please refer the kb for CC install: http://helpx.adobe.com/creative-cloud/help/install-apps.html .
Regards,
Romit Sinha

Adobe Cloud app manager failed to download.

I just subscribed to adobe cloud. I followed the instructions to downlooad the cloud manager; but i got a message stating download failed and retry, which i did to no success. I am on a new imac using mavericks. How do i get back to the download screen to try and download again. As of now I have no way of downloading any of the cloud apps.

Jp67 you will want to initiate the download trough the Creative Cloud Desktop application. You can find more details at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
Also if you continue to face download errors please try an alternate Internet connection. If you are on a wireless connection try a wired connection. If you are on a wired connection try a different cable or a different source for Internet access.

Adobe Cloud App

Creative Cloud Installer will not install on my Mac. Error message A12E1. I have the updated Adobe Applications Manager. Running OS X 10.8.3.

Kg7990 do you have any other Adobe Creative software currently installed on your computer? Also what type of Internet connection are you using?

Can't sign into Adobe cloud desktop app and can't download apps to install.

I was able to download the Adobe Cloud app to my desktop, but it won't let me sign in, every time I try it tells me I've been signed out. I have uninstalled and re-installed it over and over again. I believe this leads to the other problem I am having whic is that I can't download any of the apps when I click on an app to download it nothing happens, at the very bottom left of the browser window I see the following:-
"waiting for sproxy-prod.adobecc.com"
What should I do?

I did it, everything seemed to go well, everything happened as it should I saw the "
multiple lines which start with "Successfully copied the file" followed by:
Operation has been successfully completed." but I still am not able to log in through the Creative Cloud desktop app or download any apps to install.
Any other suggestions?

I have paid for adobe cloud but now it says 'Trial expired'

I have a monthly subscription to Adobe cloud apps.
I thought I could use it at home and at work.
On my home computer it says trial expired with no options other than to enter a serial number.
What can I do? I pretty sure I'm allowed to use at home machine too.

Have you activated on more than two machines or more than two times?
Please refer to :
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
1. Sign Out and Sign In back following the steps:
Sign out, Sign in | Creative Cloud Desktop app
2. Delete the OPM.db file:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
Access hidden user library files | Mac OS 10.7 Lion
3. Reset your Hosts File: (follow the steps 3 from the link below)
Sign in, activation, or connection errors | CS5.5 and later
Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
Thank you.
Regards
Rajshree

When I launch the cloud app (windows 8.1) all i get is a blank screen.

When I launch adobe cloud app all i get when it launches is a blank screen. I have tried uninstalling and reinstalling from the adobe site and have also renamed the OOBE folder but to no avail.
What is wrong with the app. It was working fine until recently.
Thank you
Kathy

Hello KathyT2013,
Please rename OOBE Folder from the following location:
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
After renaming the OOBE folder please restart the machine and then launch the application once again.
Do let me know if it work or if it gives you any issues.
Thanks,
Ratandeep Arora

Abobe Cloud app de-installation (Win 8.1 64bit)

Hi there, I checked LR 5 for an update and ended up with an installed adobe cloud app on my desktop. I just don´t want to be cloud member and want to delete this app. Please tell me what to to do. There is no normal deinstallation process within windows possible

Thank you very much.
I did uninstall Adobe Air, Adobe Reader XI and another Adobe product, rebooted, and after this the installation was possible with no problems!

Adobe Creative Cloud Apps "Download Error"

I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.

Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Adobe 2014.1 Not Showing in Adobe Creative Cloud App

Hi Folks,
I previously opened a similar discussion. Re: 2014.1 App Updates Not Showing Up in Creative Cloud. The solution in the aforementioned discussion does not work in this new context.
1. Reimage laptop with clean Mavericks 10.9 install, with Adobe CC preinstalled using CCP 1.4 and pre serialized.
2. Enter my Adobe ID into Adobe Creative Cloud App. My Adobe ID has a valid CC subscription.
3. Adobe 2014.1 app updates do not show up, except for Muse 2014.
4. The Adobe Creative Cloud App did not think that Photoshop or any of the other Adobe CC Apps were installed, because I was given the option to "Install Photoshop"
5. So, I "installed" Photoshop from the Adobe CC app. Still no updates
6. Uninstall, reinstall. No updates.
7. Checked for the existence of AdobeUpdaterAdminPrefs.dat in
Location: <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
This file does not exist on my system: it's just not there. So that fix will not work.
8. And yes, I logged in and out of Creative Cloud, and Quit the Adobe CC app and restarted. No luck.
Help.
A.

I am not sure about the CC Packager so the following is more general:
What version of PS do you actually have installed?
PS CC 2014.2.1 is the current version.
Here are links to various updates to see what the current versions are:
http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html

Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app. Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager. This allowed me to at least see all of the other CC programs and install several of them. Its my understanding that APM is suppose to update itself to the CC app but it never does. I'd really like to have the CC app to interact with the cloud as is intended. plz advise and help.

Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.

Adobe Creative Cloud App Cannot Connect to Server

After updating the Adobe Creative Cloud update manager, I can no longer log on to the server. I assume that since the App Manager disappeared after the update, the new Adobe Creative Cloud app replaces it.

Hi Blaylockimagery,
What is the exact error message you are getting? If I understand correctly you were able to update Adobe Application Manager to the Creative Cloud desktop app but the desktop is not working because of a server error. That right?
This doc might be related?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
or
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-Dave

Multiple Issues with Adobe Creative Cloud app.

I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.

I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck!

I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Adobe Cloud Apps

Similar Messages

Maybe you are looking for