Adobe Creative Cloud 3 month offer says "serial already redeemed"

I recently purchased a Wacom Tablet which included an offer for three months Adobe Creative Cloud full package, which of course I'd like to use. When I go to https://creative.adobe.com/redeem and fill in the serial number I received from Wacom I get the message that the code has already be redeemed, which I haven't yet. What to do?

Hi casam4139571
You will find your valid code for the Adobe Creative Cloud Complete 3-month plan on your personal Wacom user dashboard https://www.wacom.eu/register . Please contact Wacom Europe support ([email protected]) if further assistance is required.
Thanks
Bev

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    Sent from my iPhone
    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    Reply-To: [email protected]
    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    created by John T Smith in Adobe Creative Cloud - View the full discussion
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