Adobe Creative Cloud App does not show downloaded apps and shows "download error"

I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
How can I fix this problem?

Hi Willi Adelberger,
Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
Regards,
Romit SInha

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