Adobe Creative Cloud Console 2014 shows INSTALL instead of UPDATE next to installed CC2014 software
From a "STRANGE SITUATION" issue discussed in: RANT: cloud re-install ("strange situation")
I hoped that the Adobe Creative Cloud Console displayed an update with a fix for a problem I had.
When I open Adobe Creative Cloud it displays an INSTALL button next to ALL my already installed CC2014 versions (except Animate and Muse for some reason)
Clicking on the INSTALL next to PhotoshopCC2014 starts the slow 1.xxxGB download of the full PhotoshopCC2014 from scratch.
Restart did not help
With the CC (CC2013/CC1??) role-out I manually downloaded the installs to not have to download 8GB of installs on multiple workstations - when the CC2014 role-out came it was not clear if this was a complete new version or an update (since Adobe had decided to re-invent naming conventions or to copy Autodesk), so I did not download the installs to a location I have control over. The announcement of the CC2014 (CC2) "update" sounded a lot like the language for previous updates and new feature announcements of the CC version (or was it CC1 or CC2013)
I'll "re-install" all my CC2014 apps when I go home tonight.
Unluckily this means a lot of unnecessary bandwidth usage since all my CC2014 apps are still working.
You are now chatting with 'Fazal'
Fazal: Hello! Welcome to Adobe Customer Service.
Fazal: Hi Jaco.
jaco: hi
Fazal: Could you please elaborate the issue?
jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
jaco: what do you mean not locate - it is not a messy room
Fazal: Since you have reach the Customer Support, I request you to please contact technical support to fix this issue.
jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
Fazal: In this case I request you to please contact our technical team to resolve the issue.
jaco: now they all say INSTALL again - although they work and are installed
jaco: well this was a waste of time
Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
Fazal: I will provide the phone number to contact our technical team.
jaco: Thanks
Fazal: You're welcome.
Fazal: Here is the Phone support number in Australia : XXXXXXXXX
jaco: thanks Fazal
Fazal: You're welcome.
Fazal: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.
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I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
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either
1) have someone else download for you and send you the installation files on a usb stick
2) find a better connection yourself and download to a usb stick
3) use your current connection and a download manager to download the installation files.
in all cases, use the the direct downloads,
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Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
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Regards -
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http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html -
Adobe 2014.1 Not Showing in Adobe Creative Cloud App
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1. Reimage laptop with clean Mavericks 10.9 install, with Adobe CC preinstalled using CCP 1.4 and pre serialized.
2. Enter my Adobe ID into Adobe Creative Cloud App. My Adobe ID has a valid CC subscription.
3. Adobe 2014.1 app updates do not show up, except for Muse 2014.
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What version of PS do you actually have installed?
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I was able to download and install Photoshop CC 2014 on my Mac Laptop. I am not being offered the new version on my iMac desktop. Why? I am a member of Adobe Creative Cloud.
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Creative Cloud application manager shows none of my installed apps
I've searched through more threads in the community than I care to remember but I'm still none the wiser ... so here goes:
I have a mix of CC apps installed (Encore CS6, Premiere CC, Photoshop CC & CC2014 and more) some for quite a while. Suddenly, a few days ago the CC apps manager decided that I have none installed. This is what I've tried so far (I'm on Win7 Ultimate 64-bit):
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I noticed one thing: when I check for updates from within an app and click on Preferences from within the Adobe Application Manager window it shows me the correct list of installed applications. So the information on what apps are installed are on my stystem somewhere. Somehow, this abomination of an app that is CC Desktop can't read it.
I have read posts about the CC Cleaner tool. Don't even go there. Un-installing all my apps just to get CC desktop to work is putting the cart before the horse. Apart from the time and download allowance involved in that I also have no confidence that the CC desktop app will offer all the versions of apps other than the latest CC2014 releases. I still need Encore CS6 and I haven't tried all the 2014 versions yet on my existing projects, so I need to have the CC versions installed in parallel. After all, that was the whole point of the CC desktop app initially installed the latest release in addition of existing apps and not upgrading them.
I apologise for the somewhat lengthy post but I'm hoping it may save time in the long run.
Any suggestions gratefully received.
Many thanksSimilar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.
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Adobe Creative Cloud Desktop does not install
Hi,
I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.
Here is what I tried so far:
1) Trying again yields the same result.
2) Trying the install from my admin account yields the same result.
Other info:
1) The machine has a licensed copy of Adobe Creative Suite 5.
2) I previously installed a trial of CS6 but have since removed that to go to CC instead.
3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.
Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.
Best regards
TimHi Jeff,
I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.
In the end I did as follows:
Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
Cloned my internal SSD drive to an external hard disk.
Formatted my internal SSD drive.
Re-installed Mavericks 10.9.5.
Installed CC Desktop successfully.
Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.
It took a little time, but everything now works as it should.
Problem resolved!
Tim -
Hi,
I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed. The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times. The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result. Help.So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
This did nothing.
Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
This did nothing.
Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal. You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
This did not do much because I can't uninstall the software to begin with.
What am I missing? -
Look, I'm just testing the trial versions right now. Don't try to troubleshoot something that I don't ask; this is what I'm looking to accomplish:
Is it possible to install a trial version of any of the Adobe Creative Cloud software in a previous version? By that, I am referring to the following:
I want to install a trial version of Adobe Premiere Pro CC 2014; NOT Adobe Premiere Pro CC 2014.1. If you notice, I want to reinstall a trial version of the previous release. Don't ask why, you'll just laugh for my stupid reason, but I'm merely wondering if it is possible. Creative Cloud now only offers trials of the newest versions, and I want to install trails of previous versions for my own, personal reasons. Is this possible to do with creative cloud, or must I do it some other way?
Is it also possible to obtain the physical installation files so that I won't have to always go through creative cloud to download them again (and then I can just set it up without being connected to the internet)?The previous version option is only available to individuals which have a membership. The availability of previous version titles available is dictated by the computer meeting the minimum system requirements and the entitlement of the membership to access the requested applications. To future viewers of this discussion if you are unsure what software titles your membership is entitled to please contact our support team directly at Contact Customer Care.
Wastingyourlifeaway you can download the installers for the CC version of the applications from Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download link.
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