Adobe creative cloud is asking for a serial number for updates - where do I get this from?

Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
Michael

Hi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks

Similar Messages

  • Can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    can't install my  adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?

    ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
    Mylenium

  • I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.  System sais "The serial number you entered is invalid. Please try again. If problem persists contac

    I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
    System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
    I have tried several times, without success. Internet connection is working.
    Thanks for your help.

    If you have a DVD version then you have to use the serial number that is associated with the DVD version.  A Cloud subscription number has no relationship to a DVD serial number.

  • I'm on the 899 photography package and its asking for a serial number for adobe photo shop ?

    Hi i just bought the pay monthly photography package and its asking for a serial number for adobe photshop ?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Hey Guys! Can i Ask for Licensure Serial Number for Photoshop CC 2014

    Hey Guys! Can i Ask for Licensure Serial Number for Photoshop CC 2014

    CC is licence via a subscription and activate by a sign in with a with a user ID and password that has a subscription.  Here is some of my Photoshop System Info the last line I'm including shows my serial number.That is where your serial number is.
    Adobe Photoshop Version: 2014.1.0 20140730.r.148 2014/07/30:23:59:59  x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
    Physical processor count: 12
    Logical processor count: 24
    Processor speed: 1995 MHz
    Built-in memory: 40886 MB
    Free memory: 33785 MB
    Memory available to Photoshop: 37129 MB
    Memory used by Photoshop: 94 %
    3D Multitone Printing: Disabled.
    Touch Gestures: Disabled.
    Windows 2x UI: Disabled.
    Image tile size: 1024K
    Image cache levels: 4
    Font Preview: Huge
    TextComposer: Latin
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=0, left=-1360, bottom=768, right=0
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    NumGLGPUs=1
    NumCLGPUs=1
    glgpu[0].GLVersion="3.0"
    glgpu[0].GLMemoryMB=2048
    glgpu[0].GLName="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLVendor="NVIDIA Corporation"
    glgpu[0].GLVendorID=4318
    glgpu[0].GLDriverVersion="9.18.13.4052"
    glgpu[0].GLRectTextureSize=16384
    glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"
    glgpu[0].GLRendererID=1757
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
    glgpu[0].GLDriverDate="20140702000000.000000-000"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
    clgpu[0].CLPlatformVersion="1.1"
    clgpu[0].CLDeviceVersion="1.1 CUDA"
    clgpu[0].CLMemoryMB=2048
    clgpu[0].CLName="Quadro 4000"
    clgpu[0].CLVendor="NVIDIA Corporation"
    clgpu[0].CLVendorID=4318
    clgpu[0].CLDriverVersion="340.52"
    clgpu[0].CUDASupported=1
    clgpu[0].CUDAVersion="6.5.12"
    clgpu[0].CLBandwidth=7.48422e+010
    clgpu[0].CLCompute=184.394
    License Type: Subscription
    Serial number: 96040035116912554961

  • How do i download my Adobe creative suite CD rom with no serial number?

    How do i download my Adobe creative suite CD rom with no serial number?

    You will ot be able to use that version due to it no longer being supported with an activation server.  You can download and install the next version CS2 if you follow the instructions on the page linked below...
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

  • I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number

    I am being asked for a serial number for a software update for aperture.I bought this from the app store and can't find the serial number.any ideas?

    What exactly does the dialog widow say? Can you show us a screen shot?

  • I subscribe. Pay monthly.  Today, for the first time, I am asked for a serial number? So, where is this thing called a serial number?

    Help with finding my serial number. I subscribe. Pay monthly.  Today, for the first time, I am asked for a serial number? So, where is this thing called a serial number?

    sign out and then back in to your cc desktop app.

  • I purchased Adobe Muse but I cannot find its serial number anywhere. Where should I look?

    I purchased Adobe Muse but I cannot find its serial number anywhere. Where should I look? I have a purchase number but I didn't receive any mails from Adobe.

    Hello,
    Muse CC does not need serial number for installation. You might be getting that prompt due to some network element blocking communication with Adobe servers.
    Please try the following:-
    1)If you are on a MAC:-
    Press Shift + Command + G(Else Finder, Go-->Go to folder) to open Go to folder.
    Type /etc and open the file called hosts.
    Check if you have any Adobe related entry in the file.
    If yes, please rename the file and check again.
    2)If you are on windows machine:-
    Go to the location:- C:\Windows\System32\drivers\etc
    Open 'hosts' file.
    Check if you have any Adobe related entry in the file.
    If yes, please rename the file and check again.
    Regards,
    Neha

  • When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

    When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

    Hi Jeff ,
    Please provide me the following information so that I can see what best can be done to get your issue fixed.
    Are you using Acrobat 9 extended ?
    How did you purchase your software ?Is it through some outside vendor or through Adobe?
    In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
    However ,referring the following link you can cross verify the serial number you are entering .
    https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Regards
    Sukrit Dhingra

  • Adobe Creative Cloud 3 month offer says "serial already redeemed"

    I recently purchased a Wacom Tablet which included an offer for three months Adobe Creative Cloud full package, which of course I'd like to use. When I go to https://creative.adobe.com/redeem and fill in the serial number I received from Wacom I get the message that the code has already be redeemed, which I haven't yet. What to do?

    Hi casam4139571
    You will find your valid code for the Adobe Creative Cloud Complete 3-month plan on your personal Wacom user dashboard https://www.wacom.eu/register . Please contact Wacom Europe support ([email protected]) if further assistance is required.
    Thanks
    Bev

  • My laptop died. I am trying to reload CS4 Creative Suite. I have the serial number of the original program but it also asks for a serial number for an update. I'm happy with just the original. How can I load it?

    My PowerBook had Adobe Creative Suite 4 on it before it died. I had to have a new hard drive and ram disks installed. Now I can't reload the Creative Suite. How can I do it? I don't really need to upgrade for my purposes.

    I must admit I am not very computer savvy. I'm 81 and probably will 
    not pursue my work much longer. I have published and helped publish 
    self-published books for individual writers and companies since 1995. 
    I simply cannot, nor do I want to, afford to buy a CS4 upgrade, even 
    at the reduce price of $600 they offered. My wife has been handicapped 
    since have strokes in 2006 and later years. I can live without it if I 
    have to. However, I paid for it and hoped I could get it on the 
    laptop. You may be right about them asking for a serial number of an 
    older version, which as I said, I don't have.

  • Cloud creative Student - he asks me a serial number

    I subscribe to a cloud creative student and he asks me a serial number, I can not do anything and i try different solutions. What to do ?

    Hi Loulou110,
    Please perform the steps in :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    Incase you still get the error, please contact at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree

  • Are there any legal issues against sharing a single Adobe Creative Cloud username and password among other coworkers for work related projects?

    A coworker of mine shared his Adobe Creative Cloud password and username with me so that I could download Adobe Premiere onto my own work computer to do some video editing projects. Before, I download this onto my computer, I want to make sure there are no legal problems in doing this.

    I don't think that is allowed... "A" is allowed 2 activations Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    I don't think you as "B" are allowed to use A's account

  • Bought creative cloud and did not receive serial number

    hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school

    Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
    With Cloud (subscription) software you sign in with your Adobe ID.
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Maybe you are looking for

  • Merging clips after splitting

    Hello, I have a video which has been filmed horizontally and moved vertically within the same piece of filming. I have split the video into three parts in order to rotate a section of the video to make it all look horizontal. This is in iMovie Projec

  • Time management status and Payroll

    Experts,    We are using TMS as 9 (Time evaluation of planned time) in IT0007. What does it mean in TM?    What is it's impact in Payroll. Regards Sk Edited by: s k on Nov 17, 2008 10:24 AM

  • Email Submit Opens Internet Connection Wizard

    Hello to all, I have forms developed in LiveCycle Designer 7.0. Functional tests from several different computers are fine (including some off-site). I have one computer that opens the internet connection wizard. When the submit button is clicked I g

  • Dp/snp changes in production support

    Hi sap gures APO DP/SNP- productionm support, which kind of changes or Enhancement we can do in DP/SNP, please let me know, i am new for this project.. Regarding R.suresh Kumar

  • Toshiba sattelite

    When I bought this laptop it said "The hard drive in this unit has been wiped of all previous data. No Operating System is installed or included". when I try instaling windows xp pro i get a error message that said hard drive driver missing or not po