Adobe creative cloud ne se conncte plus message "! tentative de connexion au serveur"

adobe creative cloud ne se conncte plus message "! tentative de connexion au serveur"

1) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
2) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
3) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
4)
1)Open Control Panel and then click on the option "Network and Internet" .
2)Click on Internet options, click on 'Connections' tab.
3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
5)
Important : Disable Anti Virus and Firewall Temporarily .
6)Click on the below  link and download Adobe application manager and install the same :
http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe
7)Once the installation is completed , it will Create Adobe application manager icon on Desktop .
Double click on it and try to update.

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    Sheena Kaul schrieb:
    Hi Patrick,
    Can you try to run the Adobe Creative Cloud on root user account?
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    Regards,
    Sheena
    Hessijames schrieb:
    What worked:
    -Installing updates as another OSX user. (Which is cumbersome and to be honest I am unwilling to create a new profile and redoing the settings of all installed (especially non-Adobe) applications because of an Adobe bug...)
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    Patrick

  • Adobe Creative Cloud connectivity issue on Websense run network; Failed to send the request to server to get the response - 12002

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    <snip>
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    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
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    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
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    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

    Hi all,
    I am able to install the Windows Adobe Creative Cloud application fine on Windows 7 box but the application fails to establish a connection with Adobe server/-s.
    We use a proxy with Websense as our network security solution. Proxy configuration script is set in Internet Options. We have not tried to whitelist anything as per http://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html as the errors suggest the application does not even connect to the proxy server/Websense at all.
    Please see below snippet from that DLM.log file that contains the error messages - please have a look. Could anybody tell me what it means or advise how to resolve this please? I don't see the Adobe Creative Cloud tool to have any options where manual proxy settings can be setup to try that.
    <snip>
    11/05/14 08:50:48:184 | [INFO] | |  |  |  |  |  | 5236 | **File download complete.**
    11/05/14 08:50:52:145 | [INFO] | |  |  |  |  |  | 3732 | **File download complete.**
    11/05/14 08:51:05:327 | [INFO] | |  |  |  |  |  | 1784 | **File download complete.**
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | The windows error code is - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | Failed to send the request to server to get the response - 12002
    11/05/14 08:51:06:968 | [ERROR] |  | |  |  |  |  | 3452 | the download job (0) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:51:06:992 | [INFO] | |  |  |  |  |  | 6844 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:51:11:514 | [INFO] | |  |  |  |  |  | 6844 | incrementing the thread. now the active thread count is 2
    11/05/14 08:51:12:519 | [INFO] | |  |  |  |  |  | 6648 | **File download complete.**
    11/05/14 08:51:16:541 | [INFO] | |  |  |  |  |  | 6844 | decrementing the thread count. now the active thread count is 1
    11/05/14 08:51:22:281 | [INFO] |  | |  |  |  |  | 3452 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:51:29:022 | [INFO] | |  |  |  |  |  | 1836 | **File download complete.**
    11/05/14 08:52:22:381 | [INFO] | |  |  |  |  |  | 7220 | incrementing the thread. now the active thread count is 2
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | The windows error code is - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | Failed to send the request to server to get the response - 12002
    11/05/14 08:52:26:971 | [ERROR] |  | |  |  |  |  | 6756 | the download job (5) failed to execute. The job state is STOPPED_STATE
    11/05/14 08:52:27:383 | [INFO] | |  |  |  |  |  | 7220 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
    11/05/14 08:52:27:663 | [INFO] |  | |  |  |  |  | 4908 | resetting intermitent error 9 from to 1 to 0
    11/05/14 08:52:28:733 | [INFO] | |  |  |  |  |  | 6064 | **File download complete.**
    11/05/14 08:52:42:810 | [INFO] | |  |  |  |  |  | 7220 | **File download complete.**
    11/05/14 08:52:45:570 | [INFO] | |  |  |  |  |  | 3788 | **File download complete.**
    </snip>
    There is also an INFO class message that talks about resetting an ‘error 9’ from 1 to 0.

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