Adobe Download Assistant - Adobe Premiere Elements 11

Adobe Download Assistant will not allow the selection of Premiere Elements 11 in English to download.  How do I get the trial version?

Hi,
Please use this link to reinitiate the download : Premiere Elements 11 Trial
Do let us know if you continue to face the same issue.
Thanks

Similar Messages

  • Error running Adobe Download Assistant for PS Elements 11

    I'm logged into my Adobe account. I'm on a MacBook Pro running OS x 10.6.8. I use Chrome as my browser but have tried this with Safari as well with the same result.
    I download the dmg for Adobe Download Assistant and when I run it, it launches ADA but then a pop up window comes up with:
    "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
    I want to download and install a trial version of Photoshop Elements 11.
    Any suggestions?
    Thanks,
    Doris.

    You may want to check this Kb link :-
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    If this link doesn't help much then you might want to check
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    for the direct download link of the software.
    NOTE :- Read the instruction in order to avoid errors.

  • Adobe download assistant pane says elements 12 downloaded.....but program is not downloaded

    Adobe download assistant pane says downloaded TRIAL of elements 12 downloaded.....but program is not downloaded

    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I run download assistant for premiere elements 12 but just keep downladding the same thing

    I cannot run Premiere Elements after completing Downloads

    Hi rappolt,
    After Adobe Download Assistant is installed, you can start it at any time and select a product to download at the bottom of the window. The list updates as new products become available to download with the Adobe Download Assistant.
    Please refer : Adobe Download Assistant FAQ
    What error do you get when you run the installer?
    You can also try re-downloading the software using the direct download links available at : http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
    Please make sure you follow the important steps mentioned on the page before initiating the download.
    Regards,
    Rave

  • Connection problem with adobe download assistant

    Hello,
    I'm using windows 7 and I try to install the trial version of the Master Collection cs6.
    I have download Adobe Download Assistant (multiple times) but every time I try to connect myself with my Adobe ID, it doesn't work. I can click on Connection, the action is registered by the software but nothing happen. I also can't close the software with the simple click on close, I have to use the task manager (CTRL+ALT+SUPPR).
    I have already unistall my cs5 version using all the help I could find on the website (cleaner tool..).
    Can you help me ?
    Sorry for my broken english.. And thank in advance for your help
    Here's the contents of the file Install.log of my AIR software. (as mentionned in the help http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html) :
    [2012-03-12:22:25:49] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:25:49] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:25:49] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:48] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:49] Detached signature verified
    [2012-03-12:22:27:49] Begin cert chain validation
    [2012-03-12:22:27:49] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2012-03-12:22:27:54] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:54] Begin crl download from http://crl.adobe.com/cds.crl
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Cert chain validation succeeded
    [2012-03-12:22:27:59] Launching subprocess with commandline "C:\Users\Luce\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:02] Invoking Application Installer for combined install
    [2012-03-12:22:28:02] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:05] Application signature verified
    [2012-03-12:22:28:05] Unpackaging/validation complete
    [2012-03-12:22:28:05] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:22] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:22] Relaunching with elevation
    [2012-03-12:22:28:25] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:25] Commandline is: -stdio \\.\pipe\AIR_4956_0 -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:25] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:25] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:25] Application signature verified
    [2012-03-12:22:28:25] Unpackaging/validation complete
    [2012-03-12:22:28:26] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:26] Starting silent combined runtime update and app install.
    Updating runtime from version 1.5.0.7220 to version 3.1.0.4880.
    Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to C:\Program Files (x86)  using the source file at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:26] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2012-03-12:22:28:51] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-03-12:22:28:53] Application Installer end with exit code 1
    [2012-03-12:22:28:53] Elevated install completed
    [2012-03-12:22:28:55] Application Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess app installer succeeded
    [2012-03-12:22:28:56] Runtime Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess Runtime Installer succeeded
    [2012-03-12:22:28:56] Bootstrapper end with exit code 0
    [2012-03-12:22:29:46] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:46] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:29:46] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:47] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant
    [2012-03-12:22:29:47] Application signature verified
    [2012-03-12:22:29:47] Unpackaging/validation complete
    [2012-03-12:22:29:47] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Application Installer end with exit code 0
    [2012-03-12:22:29:52] Subprocess Application Installer succeeded
    [2012-03-12:22:29:52] Bootstrapper end with exit code 0
    [2012-04-11:14:12:19] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:19] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6966513507068157 onApplicationVersion
    [2012-04-11:14:12:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:19] Application Installer end with exit code 0
    [2012-04-11:14:12:44] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:44] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9661501375958323 onApplicationVersion
    [2012-04-11:14:12:44] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:44] Application Installer end with exit code 0
    [2012-04-11:14:13:50] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:50] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:13:50] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:51] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:13:53] Application signature verified
    [2012-04-11:14:13:53] Unpackaging/validation complete
    [2012-04-11:14:13:53] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:00] Starting app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2012-04-11:14:14:00] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Relaunching with elevation
    [2012-04-11:14:14:03] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:14:03] Commandline is: -stdio \\.\pipe\AIR_4176_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:03] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:14:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:14:04] Application signature verified
    [2012-04-11:14:14:04] Unpackaging/validation complete
    [2012-04-11:14:14:04] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:04] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:04] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-04-11:14:14:06] Application Installer end with exit code 0
    [2012-04-11:14:14:07] Elevated install completed
    [2012-04-11:14:14:09] Application Installer end with exit code 0
    [2012-04-11:14:14:10] Subprocess Application Installer succeeded
    [2012-04-11:14:14:10] Bootstrapper end with exit code 0
    [2012-04-11:14:15:32] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:32] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9074419755488634 onApplicationVersion
    [2012-04-11:14:15:32] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:32] Application Installer end with exit code 0
    [2012-04-11:14:15:33] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:33] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:15:33] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:33] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:15:34] Application Installer end with exit code 0
    [2012-04-11:14:16:04] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:16:04] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:16:04] Commandline is: -updatecheck
    [2012-04-11:14:16:04] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:16:04] Performing pingback request
    [2012-04-11:14:16:05] Pingback request completed with HTTP status 200
    [2012-04-11:14:16:05] Starting runtime background update check
    [2012-04-11:14:16:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
    [2012-04-11:14:16:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:16:44] Unpackaging complete
    [2012-04-11:14:16:44] Download success
    [2012-04-11:14:16:44] Runtime updated downloaded
    [2012-04-11:14:17:03] User had deferred installing the update
    [2012-04-11:14:17:03] Runtime Installer end with exit code 0
    [2012-04-11:14:17:23] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:24] Starting runtime background update installation
    [2012-04-11:14:17:24] Launching subprocess with commandline C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:24] Runtime updater successfully launched
    [2012-04-11:14:17:24] Runtime Installer end with exit code 0
    [2012-04-11:14:17:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:28] Commandline is: -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:28] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:28] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:28] Application Installer end with exit code 0
    [2012-04-11:14:17:31] Relaunching with elevation
    [2012-04-11:14:17:31] Launching subprocess with commandline c:\users\luce\appdata\local\temp\aird589.tmp\adobe air installer.exe -ei
    [2012-04-11:14:17:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:34] Commandline is: -stdio \\.\pipe\AIR_5416_0 -ei
    [2012-04-11:14:17:34] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:34] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
    [2012-04-11:14:17:34] Installing msi at c:\users\luce\appdata\local\temp\aird589.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-04-11:14:17:37] Runtime Installer end with exit code 0
    [2012-04-11:14:17:38] Elevated install completed
    [2012-04-11:14:17:40] Launching subprocess with commandline c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:40] Runtime Installer end with exit code 0
    [2012-04-11:14:18:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:18:11] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:18:11] Commandline is: -updatecheck
    [2012-04-11:14:18:11] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:18:11] Performing pingback request
    [2012-04-11:14:18:12] Pingback request completed with HTTP status 200
    [2012-04-11:14:18:12] Starting runtime background update check
    [2012-04-11:14:18:12] Clearing unused background update directory
    [2012-04-11:14:18:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-04-11:14:18:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:18:12] Runtime update not available
    [2012-04-11:14:18:12] Unpackaging cancelled
    [2012-04-11:14:18:12] Runtime Installer end with exit code 0
    [2012-04-11:20:47:56] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:56] Invoking Application Installer for combined install
    [2012-04-11:20:47:56] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:57] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air to C:\Users\Luce\AppData\Local\Temp\fla63BB.tmp
    [2012-04-11:20:48:02] Application signature verified
    [2012-04-11:20:48:02] Unpackaging/validation complete
    [2012-04-11:20:48:02] No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:48:02] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp
    [2012-04-11:20:48:06] Native installation package creation succeeded
    [2012-04-11:20:48:06] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:48:06] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
    [2012-04-11:20:48:10] Application Installer end with exit code 0
    [2012-04-11:20:48:11] Subprocess app installer succeeded
    [2012-04-11:20:48:11] Runtime Installer end with exit code 0
    [2012-04-11:20:55:51] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:51] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
    [2012-04-11:20:55:51] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:51] Invoking Application Installer for combined install
    [2012-04-11:20:55:51] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:52] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:52] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air to C:\Users\Luce\AppData\Local\Temp\flaA5BB.tmp
    [2012-04-11:20:55:55] Application signature verified
    [2012-04-11:20:55:55] Unpackaging/validation complete
    [2012-04-11:20:55:55] No app located for appID 'com.adobe.AdobeStory' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:55:55] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp
    [2012-04-11:20:55:56] Native installation package creation succeeded
    [2012-04-11:20:55:56] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.0.571 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:56] Installing msi at C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp\setup.msi with guid {CDDE6E3D-4433-4B84-39A3-4A049A5F0491}
    [2012-04-11:20:56:01] Application Installer end with exit code 0
    [2012-04-11:20:56:02] Subprocess app installer succeeded
    [2012-04-11:20:56:02] Runtime Installer end with exit code 0
    [2012-04-11:20:57:30] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -silent -eulaAccepted -desktopShortcut -programMenu DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:30] Invoking Application Installer for combined install
    [2012-04-11:20:57:30] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:31] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air to C:\Users\Luce\AppData\Local\Temp\fla2739.tmp
    [2012-04-11:20:57:32] Application signature verified
    [2012-04-11:20:57:32] Unpackaging/validation complete
    [2012-04-11:20:57:32] No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''
    [2012-04-11:20:57:32] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp
    [2012-04-11:20:57:32] Native installation package creation succeeded
    [2012-04-11:20:57:32] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:32] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp\setup.msi with guid {A8EB1D0F-867D-8ECB-FA3D-22D07803ECC1}
    [2012-04-11:20:57:34] Application Installer end with exit code 0
    [2012-04-11:20:57:34] Subprocess app installer succeeded
    [2012-04-11:20:57:34] Runtime Installer end with exit code 0
    [2012-05-11:09:56:53] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:53] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6693857708014548 onApplicationVersion
    [2012-05-11:09:56:53] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:54] Application Installer end with exit code 0
    [2012-05-11:09:56:56] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:56] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJwY2lkIjoiMTMzNjcyMjk1ODM2Ny00NTgxNjAuMjEiLCJ0cmVhdG1lbnRpZCI6IkVCWUZIIiwibGFuZ3VhZ2UiO iJGcmFuw6dhaXMiLCJzZXNzaW9uaWQiOiIxMzM2NzIyOTU4MzY3LTQ1ODE2MCIsInByb2R1Y3QiOiJwcmVtaWVyZV9 wcm8iLCJ2aXNpdG9ySUQiOiJbQ1NddjF8Mjc1RDU2ODc4NTMxMTNDNS02MDAwMDEwNTQwMDE3MUU2W0NFXSIsInBsY XRmb3JtIjoid2luZG93cyIsInByb2R1Y3RGdWxsTGFiZWwiOiJBZG9iZSBQcmVtaWVyZSBQcm8gQ1M2IiwiV0NEU2V ydmVyIjoiIiwicmVnaW9uIjoiZnJfRlIifQ==
    [2012-05-11:09:56:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:56] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:09:56:59] Application Installer end with exit code 0
    [2012-05-11:09:57:27] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-05-11:09:57:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:57:28] Commandline is: -updatecheck
    [2012-05-11:09:57:28] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:57:28] Performing pingback request
    [2012-05-11:09:57:28] Starting runtime background update check
    [2012-05-11:09:57:28] Clearing unused background update directory
    [2012-05-11:09:57:28] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-05-11:09:57:28] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-05-11:09:57:29] Runtime update not available
    [2012-05-11:09:57:29] Unpackaging cancelled
    [2012-05-11:09:57:29] Runtime Installer end with exit code 0
    [2012-05-11:14:19:25] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:25] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:25] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:26] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:27] Application signature verified
    [2012-05-11:14:19:27] Unpackaging/validation complete
    [2012-05-11:14:19:27] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:30] Starting app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:30] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Rolling back install of C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi
    [2012-05-11:14:19:33] Rollback complete
    [2012-05-11:14:19:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:33] Relaunching with elevation
    [2012-05-11:14:19:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:48] Commandline is: -stdio \\.\pipe\AIR_3640_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:48] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:48] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:49] Application signature verified
    [2012-05-11:14:19:49] Unpackaging/validation complete
    [2012-05-11:14:19:49] Starting silent app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:49] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:54] Application Installer end wi

    From the behavior you describe it sounds like either you have a software firewall which is not allowing the Adobe Download Assistant to access the Internet or you are on a managed network.  Please try configuring your software firewall to allow the Adobe Download Assistant to access the Internet.  If you continue to face difficulties you can also initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

  • Hi, download of the trial product (photoshop ele 13) does nt start even after successfully installing the Adobe download assistant successfully. Only .7z file is shown, .exe is nt available. Whn i try to extract .7z file wd 7-Zip error pops up " cannot ex

    Hi, download of the trial product (photoshop ele 13) does nt start even after successfully installing the Adobe download assistant successfully. Only .7z file is shown, .exe file is nt visible. Whn i try to extract .7z file wd 7-Zip error pops up " cannot extract **.7z as archive" .I've tried fresh download of adobe photoshop ele 13 but same error occurs. 
    OS:Windows 8.1
    Storage loc for adobe down assistant  : C-Program file(x86)-Adobe download assistant-adobe
    Storage loc for adobe down assistant:    C- Adobe photoshop assistant 13-  PhotoshopElements_13_LS25_win64_1. 7z
    After this I try to extract ** .7z file but following error occurs :
        After this I try to extract ** .7z file but following error occurs
    Kindly Help.

    Thanks fr revert !
    After clicking on the provided link , Above error pops up. I clicked "ok" n allowed download to complete after which same previous error shows up!

  • Downloaded elements 13 trial and now Adobe Download Assist has stopped ??

    I followed the instructions and it seemed simple enough.....the software downloaded, Adobe Download Assist says it completed the download, but now nothing is happening.  I tried going to the file that is supposed to have the program to start the install if it doesn't start automatically, but it isn't there.  any ideas?

    Hi cosmo54,
    Thanks for posting on Adobe forums.
    Please try to re-download Photoshop Elements 12 from this link.
    Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
    Please follow the instructions to download it correctly.
    Regards,
    Sandeep

  • Adobe Download Assistant, Photoshop Elements 11

    Altho' I've tried many times over the past few days, I've been unable to download Photoshop Elements 11 using the Adobe Download Assistant.
    I received an email from Adobe inviting me to download Elements 11, with a key to convert the trial version to a full version, which is an upgrade for me.  I think this is because I wa never able to download a workable Elements 10.  It constantly crashed, and sometimes brought my computer down with it.
    I'd love to do download a working version of Elements 10, and have spent many hours trying, but nothing ever results from the Adobe Download Assistant.
    Now it's telling me (in tiny grey letters on a black background) "The download product installation appears to be corrupted.  (Error 108)  Use the 'reset product download button' to try to download it again."  Unfortunately, there is no reset product download button to use.  I have clicked on a down arrow which produced a selection of whether to restart the download or continue trying with the download already started.  I've chosen to restart the download.  Unfortunately, nothing has changed on the window, and it is still telling me about the corrupted download.
    I have no idea what the next step is or where to go to determine whether this whole thing is a hoax or whether it will download Elements 11.  If it does, will Elements 11 work?
    Can anybody out there help?

    Key please see solution 3 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_3 for information on how to reset the Adobe Download Assistant.
    If you continue to face difficulties then you may wish to initiate a direct download of the software.  You can find directions on how to accomplish this at http://forums.adobe.com/thread/981369.

  • I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assist

    I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assistant. How do I open and run the program?

    Jediii please see Photoshop Elements 13 download complete. What to do next? where this topic was just discussed.

  • Adobe Download Assistant not working after bluescreen

    I like to get the trial for Photoshop Elements 10 but the ADA is broken:
    Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.
    Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
    - after startup it doesn't list any (!!!) product to download. The list is just empty
    - I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.
    - I can apply for a new user account but it greys out and gets stuck like as the login.
    - The help buttons lead to empty Pages in the web browser.
    I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
    I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. :-)
    I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

    I will try to install at a different location this afternoon.
    The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
    - I cannot sign in and don't get a welcome message.
    - I don't see a list of products.
    - The help link takes me to an empty page.
    BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

  • Adobe Download Assistant doesn't open

    I'm hoping someone can help me. My PC runs Vista. I cannot seem to install a trial version of Acrobat XI. I download the trial, using Chrome, and the Adobe Download Assistant file is shown on my download bar at the bottom of my screen. When I click on it to open and run it, it doesn't open and the file disappears. It doesn't open when I go to my Downloads folder and try to open it from there either. I thought it may be because I don't have an Adobe ID, so I created an account, but that didn't help either. I'm really interested in this software, but if I can't even get it to install, I'm wondering whether Nitro Pro 9 isn't a better bet. Is there anyone who can help me?

    download directly.  install using compatibility mode for xp sp3,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Downloading a trial - problem with the Adobe Download Assistant

    Q: What is the Adobe Download Assistant?
    A: Trial versions of Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements are downloaded using the Adobe Download Assistant — a small application that is meant to improve download reliability and avoid issues that commonly occur during large downloads, such as frequent disconnects. After the trial product is downloaded, Adobe Download Assistant should automatically start installing the product.
    Q: I installed the Adobe Download Assistant, but my trial didn't download?
    A: Under certain conditions, the Adobe Download Assistant installs but does not immediately start downloading the trial product. If this happens:
    1. Quit the Adobe Download Assistant.
    2. In your browser, return to the product trial download page on Adobe.com. Refresh the page, then click the Download now button again and follow the prompts.
    Important: When you start the download, be sure to select your User folder or Desktop folder. A common cause of errors are due to attempts to download the Adobe Download Assistant to the Program Files/Applications folder. The Adobe Download Assistant only downloads the trial application files. Once the download is complete it will  launch the application installer; when the installer  is launched you can then choose to install the actual trial application into the Program Files/Application folder.
    For more info, see
    Troubleshoot Adobe Download Assistant
    or
    Adobe Download Assistant FAQ
    Q: I've have a problem on Windows 7. The download manager just sits there, and does nothing, even after I navigate back to the trial page. It turns out that you can't install Flash in the Programs folder. You have to pick a different folder for ADA to actually work?
    A: You are correct, the Adobe Download Assistant does not have sufficient permission to save files to the Program Files folder. If you run the Adobe Download Assistant as an administrator, or save to a different location (for example, in your Users folder), this should resolve the issue.
    Q: When I try and download the Creative Suite Design Premium the Download Assistant opens and I log in. On the top it says "Welcome, User" but on the bottom right below the action bar for the download it says "Sign in ith your Adobe ID to continue" and the action/download bar just sits there. I have quit and restarted numerous times and even left it running all night. Nothing is working though. I have Windows 7 Home Premium and see no error messages.
    A: Try opening your browser by right-clicking in the start-programs menu and select "Run as Administrator".
    Q: I am trying to download the Premiere trial version onto Windows. I had no issues installing Adobe Download Assistant, however when I tried to log in, it came up with error 100, claiming it could not communicate with the internet.
    A: Many of the errors which forum users are experiencing with the download process is due to trying to download to the Program Files/Applications folder. This seems to cause Error 100, 101, 107, and even problems with being able to extract the install files after the download completes. The Adobe Download Assistant is only downloading the install files.  Once the download is complete it will then launch the installer.  Once the installer itself is launched you can then install to the Program Files/Application folder.
    Q: I've tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?
    A: Another way to get trials of Adobe software is to sign-up for a Free Creative Cloud Membership. With Creative Cloud Membership you can download full, downloadable 30-day trials of all our CS6 Master Collection straight to your desktop, and store up to 2GB of files. Alternately, you can review http://forums.adobe.com/thread/981369 which provides information on how to obtain direct downloads.

    I have suddenly become computer illiterate... that's the only conclusion I can draw from my total failure to install the Premiere Pro CS6 trial version for Mac.
    Step1: I downloaded the Adobe Downloader Assistant installer and installed ADA in the default location (/Applications), which then was followed by said ADA launch. I logged in, selected PP and started a 2 hrs download of a 1.7 GB file.
    Step2: I come back after a while and find a nice DVD icon on my Desktop, reading PP CS6: Great! I quit ADA and open that folder, to find another folder in it, with 3 subfolders and an "Install" application. Click on it. Nada. Reclick on it. Same + an error -1704 "can't open application".
    Step3-30: I am cutting a long story short, but after reading all the support threads I could find, trying to reinstall ADA on my desktop, relog on the website, restart and cancel PP CS6 download a few times (without ADA noticing that there was already a 1.7 GB corresponding to that same file), and repeatedly failed to launch the install.app, I decided to act stupidely and remove all files and go to:
    Step 31: reinstall ADA, re-download PP CS6.
    Step 32: I waited after the install, nothing happened so I went to the new PP CS6 "DVD" and found the "install" app, which reliably did not start anything.
    Step 33: I rebooted. After the reboot, the DVD was gone, replaced by an empty folder of the same name...
    Step 34: me typing all this... I am using a 2011 iMac running Lion and Creative Suite CS 5.5. Thanks for any pointers...

  • Mac OSX 10.9.4 - Adobe Download Assistant does not display any products to download

    I am attempting to download the free 30 day trial of Acrobat XI Pro, and I downloaded and installed Adobe Download assistant to do so.  I successfully created an Adobe ID and have verified it.  However, when I log in with my ID into the Adobe Download Assistant, no products display as being available for download (or display - period - before or after logging in).  I have tried uninstalling and reinstalling the software, but no luck.  The screen I am looking at is as follows:
    Is there something I'm missing?  I can go to "Select product" and select either "Photography", "Video" or "PDF", but when I click any of the options, nothing happens.
    I couldn't seem to find a comparable problem on the forums.  Any help would be appreciated, especially insofar as I am trying to evaluate whether to purchase the product in question.

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Am trying to download Acrobat XI on free trial on PC. I start up Adobe Download Assistant but can do nothing with it. I can't select products and no products show up. What can I do?

    Am trying to download Acrobat XI on free trial on PC. I start up Adobe Download Assistant and sign in but can then do nothing with it. I can't select products and no products show up. Why isn't Download Assistant doing anything?
       All help welcome,
    Michael

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Adobe download assistant wont open

    I am trying to download Adobe Premiere Elements 12 trial on Windows Vista and I've clicked download. Adobe Download Assistant downloads but will not open. I tried clicking on it it to open, but nothing works. I am pretty sure I have all of the system requirements.

    You can skip the download assistant and download the trial version of the software directly thru the page linked below.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 12:
    http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Maybe you are looking for

  • Additional field in cProjects

    Dear All, How can i bring customer field in cProjects 4.0. My users want four extras field which is not available in cProjects. We have done following things 1.                   As per SAP  Note : 947936 in PLM server 2                  Go to SPRO->

  • Oracle COM Automation

    We are getting an Error Unable to Open IPC Connection while using COM Automation feature of Oracle 8i. As specified in the documentation Listener.ora and TNSNames.ora are configured. The listener process is also running properly. But, still we are ge

  • Webi schedule failure

    I have a webi report against BW data using BICS connection which is scheduled to run every week. The schedule fails with the error" while trying to invoke the method com.sap.ip.bi.bics.dataaccess.provider.selector.IProviderInfoObject.getName() of an

  • Month end producton order settlement

    Dear friends,is it really necessary to settle the production orders of a particular period.What happens if we skip the settlement for a particular period .        Please give me an answer.

  • I would like to change the gmail address to our google domain. I changed it in the config file but nothing really chaged when I go to options.applications/mailto.

    So I read that if go to about:config I could edit the mailto info. I did that restarted and it seems to stick. But when I to tools/options/applications everything is the same. I must be missing something. This is using win7 with admin login, but I re