Adobe Download Assistant won't let me sign in?

I was going to download and install a trial version of Adobe Master Collection CS6, however, whenever I try and sign in to the assistant using my email and password, it just hangs at the sign up screen and does nothing. I'm forced to terminate the process using Windows Task Manager. This is the case every time I open Adobe Download Assistant and attempt to download the trial. I've tried restarting my computer, I've tried uninstalling and reinstalling. I have no clue what else I can try. What can I do to overcome this mess and download the trial?

Try disabling it any other security software temporarily until you determine which software is causing your difficulty.  Alternately you can also download the install files directly by following the directions listed at http://forums.adobe.com/thread/981369.

Similar Messages

  • Adobe Download assist won't let me sign in?

    Ive beem trying to sign in for the past hour
    but everytime i sign in
    it says" Error communicating with Adobe.com (error 100) Check your network connection and restart Adobe Download" 
    My network connections are working perfectly 
    Ive refreshed the download trial page, restarted my computer, run the program as administrator
    i dont know what else to do?
    help?

    The most common cause is because of the browser cookies.
    Clear your browser's cookies. If you don't know how, see your browser's documentation for instructions.
    Go back to the Adobe Downloads page for the product trial you are downloading and refresh it (Command+R or Ctrl+R).
    If that doesn't help, then have a look at the following document that list other scenarios and solutions as well.: http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html

  • Adobe Download Assistant won't let me accept the Terms and Conditions, freezes computer.

    I downloaded the Adobe Download Assistant today, and when the Terms and Conditions pops up, it won't let me click the Accept or Quit button. I'm trying to accept so I can download the trial of Photoshop CS6/CS6 Extended and the program freezes after the Terms and Conditions comes up. Therefore, I can't accept and move on to download.
    I tried going to the troubleshooting page for the program and it doesn't have anything relating to this problem.
    Thanks in advance!

    that would be a firewall setting so if your firewall is disabled, that setting is irrelevant.
    you could use a direct download of ps cs6, if you follow all 7 steps: http://prodesigntools.com/adobe-cs6-direct-download-links.html
    if you see a dl error page, you did not follow all 7 steps.
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  • Adobe Download Assistant won't complete download Acrobat Pro xi

    Adobe Download Assistant won't complete download. It says downloading 501mb, and when it does that it goes around again and again. My download speed is about 7mb, so it shouldn't take more that a couple of hours at most...

    Glyphodend I would recommend downloading Acrobat XI Professional directly from Download Acrobat products | Standard, Pro | XI, X.

  • The Adobe Download Assistant is not able to sign in?

    The download assistant can't connect to the Adobe servers and won't sign me in. Did I download the Assistant incorrectly? Could you please help. You video was very helpful, but I am a step or two prior.
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    Branched this to a separate discussion.  Tranquilli are you referring to the Adobe Download Assistant or Adobe Application Manager?

  • Adobe download Assistant won't work.

    Here's what happens I open adobe download assistant trying to download Adobe After Effects CS5.5 and I sign in I choose the folder for the download and then I wait for it to start downloading and it never does. It stays saying "Sign in with youy Adobe ID to continue"

    I am using Windows 7 Home Premuim (64-bit) and had to download to the Desktop as the Adobe Employee stated. For whatever reason, the Adobe trials cannot be downloaded directly to Programs. IDK if this is something that will be fixed in the future? But until that time, Desktop or Users is the best (and conceivably--only) option.

  • Adobe Download Assistant Won't Bloody Work!!!

    No matter what I do -- I even followed all the steps in solution 1, excluding the mac one, numerous of times, but none would work!! It's so frustrating!! It would always give me the same thing over and over again: "Error communicating with Adobe.com (Error 101). Check your network connection, and restart Adobe Download Assitant." Bloody thing won't work even if everything is perfectly fine!! TT____TT Please help me!

    Hi chocolateu,
    Please refer the KB Doc to Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html
    Alternatively you can try downloading from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
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  • Adobe Download Assistant - Won't initiate download?

    Okay, I've got the download assistant. I'm logged in on both the Adobe Website and the Adobe Download Assistant. I am running Windows 7 64bit. My internet connection is stable and everything is freshly updated.
    If I attempt to initiate the download from ADA It asks me where I'd like to install it to, and then proceeds to not do anything. I don't get an install bar. I don't get any indication that it is doing anything beyond simply existing. If I attempt to try again I get the following message-
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    If I attempt to initiate the download from the Adobe Website I get one of two things:
    If I'm not logged in on the Adobe Website, ADA asks me to log in and then I get the exact same thing as above including having to pick the product from the list as if I hadn't clicked the link on the website at all.
    If I am logged in to the Adobe Website, ADA still asks me to log in. On the bottom of the application I'm offered 'Adobe Photoshop CS5.1' and an installation bar with "Sign in with your Adobe ID to continue" written underneith. When I log in it acknowledges me at the top of the application (("Welcome, [My Name]")) but nothing changes in the lower portion of the application and it still asks me to sign in to continue.
    Any suggestions?

    You will want to complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.  Where are you trying to save the install files too?
    Alternately you can utilize the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

  • Adobe Download Assistant won't install

    I've tried downloading the Adobe Download Assistant but I get the following message, "The Installer File is Damaged please get a new one from the author". I've tried with Safari, Firefox and Chrome, cleared the cache each time but no luck. I'm attempting to download CS6 Design and Web Suite. Wasted hours, can anyone help???PLEASE! Thanks.
    I'm running Mac OS 10.6.8 on a mac pro

    SAME PRODUCT, SAME PLATFORM, & SAME ERROR MESSAGE
    Sorry, an error has occurred.
    The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
    I called and talked to Bill the Tech Guy.  Waste of Time!!!
    What now??

  • Adobe Download assistant won't download CS5.1? error 106?

    I click download and chose to put it in the program files (x86) -> adobe.  I click ok then it doesn't do anything. i click download again and it says there is already a program waiting to be downloaded (error 106).  I removed the assistant and tried again and got the same thing.

    Soccermaverick25 I would recommend choosing a different location to download the install files too.  You typically only want fully installed applications to be within Program Files (x86).  It is also probable that you are having problems with being able to write to that location using the Adobe Download Assistant.
    Beyond changing the download location I would also recommend the following steps:
    Error 106 occurs if you have previously initiated a download and then started a second download of a different trial product before the first download finishes.
    Click OK to dismiss the Error 106 message.
    In the Adobe Download Assistant, check the products in your download queue. Click the Resume button  if the original download is paused.

  • Adobe Download Assistant won't show other products

    I have installed Adobe Download Assistant normally.
    After I run the program, I know that the other products are gone except Acrobat Reader XI Pro.
    My computer is Windows 7, with a 2GB RAM and an Intel Pentium Dual-core.

    Jimmy97liew what Adobe software title are you wanting to download?

  • Adobe download assistant won't even open

    When trying to download the trial for Creative suite 6- design and media, my adobe download assistant just doesn't start up at all. I have tried uninstalling and reinstalling that. I still get the same issue. I get a pop-up asking me to agree to the adobe air licence agreement but after pressing "I Agree", the software quits itself. So I can't even get my downloads to start. Any ideas how I can sort this?

    Do you have other applications utilizing Adobe AIR successfully?  Which operating system are you using?

  • Japanese OS so Download Assistant won't let me use my UK registered ID

    Just as the title states, my laptop and OS is Japanese. I live in the UK though and my ID is registerd there. When I go to download anything the Download Assistant defaults to Japanese, and I get told that I need a Japanese ID.
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    Hi Harrison,
    The previous owner needs to follow these steps to turn off Find My iPhone on the device. It is currently Activation Locked:
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    GB

  • Adobe Download Assistant not working after bluescreen

    I like to get the trial for Photoshop Elements 10 but the ADA is broken:
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    Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:
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    I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.
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    I will try to install at a different location this afternoon.
    The other thread handles a different situation: "... the Adobe Download Assistant launches, asks me to sign in ... I get a nice "Welcome, Steve" message ... and a list of related products below with links to download their trials ... The Help link takes me to an Adobe Download Assistant FAQ page ..."
    - I cannot sign in and don't get a welcome message.
    - I don't see a list of products.
    - The help link takes me to an empty page.
    BUT: where does the ADA get the list of products from? Is it online or local? If everything is online where I am blocked (sign in, list, help), I'll check the firewall. Perhaps the bluescreen crash changed something.

  • Download Assistant won't work.  Error 107.

    Download assistant doesn't work.  Login works okay but then I get "Error communicating with Adobe.   Error 107.  Restart download assistant."  I'm on Windows XP 32 and restarting the assistant or the machine doesn't help.  This worked fine last night but I had to clear some disc space, so I couldn't download last night.  I'm trying to get AE 6.

    The tech specs for After Effects CS6 say that we need a 64-bit system. http://www.adobe.com/products/aftereffects/tech-specs.html
    That's probably the reason why Adobe Download Assistant is not letting you download.

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