Adobe Edge will not download to a computer running XP
Adobe Edge will not download to a computer running XP in case anyone is wondering.
I just spent a frustrating hour finding this out the hard way.
I do wish my cloud home page announced that face in big writing just above the Edge products that I could see from my XP computer.
I have put this into this forum, as a search on Adobe Edge will not download on Adobe forums during that frustrating hour produced nil results.
Sigh......
JainAjay wrote:
Whenever you looking for a specific app and if it's not listed on the CC Apps page, you should immediately route your thoughts to "may be it's not supported on the OS configuration" and to confirm that you are always welcome to review the tech specs page for each product (categorized separately for each product), quoted down below the CC Apps page (I agree if "Tech Specs" link can move up the page that will be helpful, Good and valid input for CC Page design)
Must seem like such a natural train of thought to an Adobe employee. But it's not how non-tech people think.
Unfortunately this post betrays the fact that Adobe does not understand how many of its customers, especially newbies, work in these situations.
No-one goes to a download link, fails to find it and 'immediately route your thoughts to "may be it's not supported on the OS configuration"'.
Hiding the download icons (for whatever "valid" technical reasons) simply wastes the user's time and starts a guessing game which creates confusion, frustration and anger.
The first thought is usually confusion, followed by wild guesses along the lines of:
Perhaps the website is broken or buggy
Perhaps my browser is broken or buggy
Perhaps my computer is broken or buggy
Perhaps I have done something wrong and must reinstall my software and/or operating system
All very unnecessary.
Confused, they then post in the forum.
Take a look throughout the forums to see this sentiment time and again.
Add a note to the Cloud homepage for non-geeks who don't think technically.
It's not that difficult.
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