Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

Hi,
I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder. "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
The files we're shot with HD cameras. Edited in Premiere Pro CS3. I installed the update 3.0.1 with still the same error.
I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash. I tried this twice....
Thanks in Advance

Hi Hunt,
       Here is the skinny. A window base PC. footage shot with HD sony HD cameras, Project imported to Premiere CS3. Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality. Imported them to Adobe Encore CS3. After about ten files or so. I got the error message. Did all the basic trouble shoot like restarting the computer, got latest patch. Even build a new test project with the same problem.
    Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded. So it will be a double compression and I dont want that. So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
   what do you think ????
   Peter

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The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

I'm trying to make a DVD menu in Encore, and then when it came round to loading my AVI files into it, bam. Apparently, I don't have the decoders necessary - this is unusual.
I'm running on a Apple MacBook Pro, and I have Perian installed for all my codec needs. I just don't understand!
Any help would be most appreciated...

Welcome to the forum.
It is most likely that the error message is telling you the truth - the necessary CODEC is not available. It might not be installed, or might be broken.
The first step is to gather the full details of your .AVI files. This ARTICLE will help explain the potential issues. Sorry that the utilities mentioned are for the PC. Do not know if you can run them in Parallels, or Bootcamp, or other, but similar should be available for the Mac if you cannot.
I have to admit that I know little of Mac's, and especially how they install and handle CODEC's. On the PC, I can offer help there, but not in this case. Again, with my "sorry."
There could be two ways to handle the issue, and that might depend on the info gathered afer you read the above article. It could be that the simple installation of the proper CODEC will fix it perfectly and easily. Or, it could mean that you will need to convert your .AVI to something along the lines of a DV-AVI. Though I do not use them in Encore, I have no problem working with .MOV [Animation CODEC] files from FCP in my PrPro. I've just always done all editing in PrPro, before Exporting/Importing to En. I do not know how En will handle .MOV's, but if some Mac-only CODEC is used, probably not so well.
Good luck,
Hunt

Encore CS5: The software that's used to decode the media is not available on this system...

Hi guys, I am needing assistance with this matter. I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something. Can anyboy please assist me?
Here's the background:
OS: Windows 7 64-bit.
Video footage format: AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4).
Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore. The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link. (This is the way I have been operating countless times in CS4. However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again.
So I tried the other way around. I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice. This time around, i don't get a crash out of Encore, instead I get the following message:
"The software that's used to decode the media is not available on this system.
Installing the correct decoders for the files you are working with may help to correct the problem."
So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009). I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up. Can anybody help?
Many Thanks,
Matt

I am having the same problem however I end up having hardware error "Sense code 52102"
My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
I have wasted over 20 DVD's trying different things.
OS: Windows 7 64-bit.
Video footage format: HD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

The software that used to decode the media is not available on this system

I can see that this has been asked numerous times over the years. I am sorry to post this AGAIN, but I have not yet found a solution and have a deadline looming.
We created a 200+ DVD's using Encore CS6 on a Windows 7 system.
We upgraded to Windows 8. Re-installed CS6 Production Premium.
Now, when we try to open the projects to make a few edits, we get the "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."
I've done the Encore Updates. I've done the Media Encoder updates. I've "Run as Administrator".
I've tried re installing.
Does anyone have any suggestions on how to debug this? The videos are already transcoded as *.m2v files.
You'd think this would be easy... like install a codec or something.
==> Mike.

Part of the problem is that this is probably not a "logical" error. The common cause of this issue is still image files where the pixel size is too large. This suggests that Encore's (and other Adobe apps) ability to handle image size is exceeded without a better error message. The link, which I'm going to post until I find a "new" location (if one exists) is now a bad link:
http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
And in this example where it was not an image issue, the user fixed the problem by re-encoding the problem file.
http://forums.adobe.com/message/6004428#6004428

The software that is used to decode this media is not available on this system. Installing the corre

I have this video(.AVI extension) that im trying to add to the project(PAL DVD) but it gives me that error message all the time.
I also tried it as NTSC and it didnt give me any error but encore only recognizes it as a audio file and i just dont get why is doing that.
Can anyone please help me. I would really appreciate it.

Hi there!
Id love to get in on this discussion thread... hopefully its not closed :)
I was wondering what John meant when he said that "if the actual codec is divx or xvid you will need to convert to a REAL avi before Encore will work". I have created an avi from AoA Ripper and Encore gives me this error message when I try to import it as an asset. Is there a codec that I need to use when creating the avi? As of right now, I only have the option of using teh xvid/divx codec, and I think that's my problem....
Help!

Software used to decode the media not available on this system

"The software that's used to decode the media is not available on this system…" I get this error message when I try to import an H.264 video file (about 3.7 GB in size) into Encore CS6 to make a Blu-Ray. I've read the message threads about this problem but they don't seem to apply to my case. I'm using a recent Mac Pro Tower running OS 10.8.5. I made the H.264 file using Compressor 4 and a Matrox MX02 box using the Matrox encode setting for high-quality Blu-Ray. I've used this workflow a number of times before and never had any trouble importing the resulting files into Encore. I've tried starting a new Encore project and also re-doing the encoding of the H.264 file, without success. I've also experimented with importing other, recently made H.264 files into a new Encore project and these, as before, present no problems. I'm baffled!

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Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

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