Adobe Exchange in Photoshop

I just downloaded three products in the Adobe Exchange and two of them I paid for. The free one works, but when I start photoshop the exchange panel tells me there is an error loading and to check my internet connection (which is fine)... the one free one works, but the two that I paid for don't show up in my extensions menu? Can anyone please help me with this?

I found them and they work - they just weren't in the extensions panel. I
love them!!! Thank you so much for replying so quickly. I really appreciate
it.
Regina
On Mon, Dec 24, 2012 at 9:06 AM, Jonathan Ferman

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    Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
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    Built-in memory: 16265 MB
    Free memory: 11025 MB
    Memory available to Photoshop: 14609 MB
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    Serial number: 90970778960516965976
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
    Temporary file path: C:\Users\ROELAN~1.BIC\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
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    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\
    Installed components:
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       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       imslib.dll   IMSLib DLL   7.0.0.116  
       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
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       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC   CC  
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       PSViews.dll   Adobe Photoshop CC   CC  
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       3D Studio 14.1.2 (14.1.2 x001)
       Accented Edges 14.1.2
       Adaptive Wide Angle 14.1.2
       Angled Strokes 14.1.2
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       Color Halftone 14.1.2
       Colored Pencil 14.1.2
       CompuServe GIF 14.1.2
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    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    OpenCL Unavailable
    OpenGL Version: 2.1
    Video Rect Texture Size: 16384
    OpenGL Memory: 4095 MB
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: Quadro K6000/PCIe/SSE2
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Video Card Number: 1
    Video Card: NVIDIA Quadro K6000
    Driver Version: 9.18.13.4752
    Driver Date: 20150205000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode: 1920 x 1080 x 4294967296 colors
    Video Card Caption: NVIDIA Quadro K6000
    Video Card Memory: 4095 MB
    Serial number: Tryout Version
    Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\
    Temporary file path: C:\Users\user\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 118.0G, 49.0G free
    Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\
    Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\
    Installed components:
       ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  
       AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484
       AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517
       AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  
       AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481
       AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481
       adobe_caps.dll   Adobe CAPS   7,0,0,21  
       AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
       aif_core.dll   AIF   5.0   79.534508
       aif_ocl.dll   AIF   5.0   79.534508
       aif_ogl.dll   AIF   5.0   79.534508
       amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
       ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293
       BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293
       boost_date_time.dll   DVA Product   7.0.0  
       boost_signals.dll   DVA Product   7.0.0  
       boost_system.dll   DVA Product   7.0.0  
       boost_threads.dll   DVA Product   7.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158
       CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158
       CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293
       dvaaudiodevice.dll   DVA Product   7.0.0  
       dvacore.dll   DVA Product   7.0.0  
       dvamarshal.dll   DVA Product   7.0.0  
       dvamediatypes.dll   DVA Product   7.0.0  
       dvaplayer.dll   DVA Product   7.0.0  
       dvatransport.dll   DVA Product   7.0.0  
       dvaunittesting.dll   DVA Product   7.0.0  
       dynamiclink.dll   DVA Product   7.0.0  
       ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742
       FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561
       filter_graph.dll   AIF   5.0   79.534508
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       imslib.dll   IMSLib DLL   7.0.0.37  
       JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       LogSession.dll   LogSession   2.1.2.1756  
       mediacoreif.dll   DVA Product   7.0.0  
       MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CC   CC  
       Plugin.dll   Adobe Photoshop CC   CC  
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34  
       PSArt.dll   Adobe Photoshop CC   CC  
       PSViews.dll   Adobe Photoshop CC   CC  
       SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742
       ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  
       updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102
       WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078
    Required plug-ins:
       3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Accented Edges 14.0
       Adaptive Wide Angle 14.0
       Angled Strokes 14.0
       Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Bas Relief 14.0
       BMP 14.0
       Camera Raw 8.0
       Camera Raw Filter 8.0
       Chalk & Charcoal 14.0
       Charcoal 14.0
       Chrome 14.0
       Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Color Halftone 14.0
       Colored Pencil 14.0
       CompuServe GIF 14.0
       Conté Crayon 14.0
       Craquelure 14.0
       Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Crop and Straighten Photos Filter 14.0
       Crosshatch 14.0
       Crystallize 14.0
       Cutout 14.0
       Dark Strokes 14.0
       De-Interlace 14.0
       Dicom 14.0
       Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Diffuse Glow 14.0
       Displace 14.0
       Dry Brush 14.0
       Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Embed Watermark 4.0
       Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Extrude 14.0
       FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fibers 14.0
       Film Grain 14.0
       Filter Gallery 14.0
       Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Fresco 14.0
       Glass 14.0
       Glowing Edges 14.0
       Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Grain 14.0
       Graphic Pen 14.0
       Halftone Pattern 14.0
       HDRMergeUI 14.0
       IFF Format 14.0
       Ink Outlines 14.0
       JPEG 2000 14.0
       Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Lens Blur 14.0
       Lens Correction 14.0
       Lens Flare 14.0
       Liquify 14.0
       Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mezzotint 14.0
       Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Mosaic Tiles 14.0
       Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Neon Glow 14.0
       Note Paper 14.0
       NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Ocean Ripple 14.0
       Oil Paint 14.0
       OpenEXR 14.0
       Paint Daubs 14.0
       Palette Knife 14.0
       Patchwork 14.0
       Paths to Illustrator 14.0
       PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Photocopy 14.0
       Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Pinch 14.0
       Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Plaster 14.0
       Plastic Wrap 14.0
       PNG 14.0
       Pointillize 14.0
       Polar Coordinates 14.0
       Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Poster Edges 14.0
       Radial Blur 14.0
       Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Read Watermark 4.0
       Reticulation 14.0
       Ripple 14.0
       Rough Pastels 14.0
       Save for Web 14.0
       ScriptingSupport 14.0
       Shake Reduction 14.0
       Shear 14.0
       Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Smart Blur 14.0
       Smudge Stick 14.0
       Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Spatter 14.0
       Spherize 14.0
       Sponge 14.0
       Sprayed Strokes 14.0
       Stained Glass 14.0
       Stamp 14.0
       Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Sumi-e 14.0
       Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Targa 14.0
       Texturizer 14.0
       Tiles 14.0
       Torn Edges 14.0
       Twirl 14.0
       Underpainting 14.0
       Vanishing Point 14.0
       Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Water Paper 14.0
       Watercolor 14.0
       Wave 14.0
       Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       Wind 14.0
       Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)
       ZigZag 14.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Adobe Exchange
       Kuler
    Installed TWAIN devices: NONE
    Troubleshooting done : 347.88  , release 2015.3.19
    Certified Nvidia performance were installed version :
    Note : same issue persists on different Windows 8.1 with - Nvidia Quadro K4200 4GB.
    The software stops responding and freezes when photoshop Smudge tool only when size is increased to >4000px ,
    Have updated CC desktop  from
    https://creative.adobe.com/products/creative-cloud  and installed all updates.
    Confirmed Compatiblity
    Windows 8.1 compatibility FAQs | CC, CS6, Acrobat
    Reduced cache set size to 128 in performance.
    Tried Advanced graphics card settings in preferences.
    Changed processor affinity , no go.
    Kindly suggest solution at the earliest
    Regards,
    Deepak

    Jeff, 
      We had tried on multiple operating system and also with latest updates done  , same issue persists ,current version is 14.2.1 x64 , Photoshop stops responding once brush size in increased about 1000px.
    All latest update were installed via creative common cloud.
    Regards
    Deepak.

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