Adobe ID Deauthorizations
I have apparently exceed the maximum allowable devices associated to my Adobe ID. I have tried the web chat and the call center and they were no help. I need to have all devices deauthorized so I can re-authorize the ones I am currently using. Does anyone know how to do this or where to go or who to contact who actually knows how to do this?
Thanks!
I guess by the web chat you mean Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html ?
Most other people who have tried them had success, though I have seen comments similat to yours before as well.
I guess that some of the staff aren't properly trained to read the correct bit of script about deauthorizing.
I suggest you try them again, and hope you get a differeent person at the other end.
Similar Messages
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Why can Adobe not deauthorize a reader?
I have spent 2 hours on the phone being passed between tech support and customer support and none of them undestands how Digital Editions and authorisation works - most people did not even know what the software was!
All I want is for Adobe to remove the details of a Sony Reader from my Adobe ID as I have sold it and the new owner needs to authorise it to his Adob ID.
I do not have the device now, he does. I did not know I had to deauthorise it before selling, as I never used DE after installing it. I only used free
Ebooks
How hard can this be? Surely if Adobe are implementing DRM then you must be able to manage it correctly? Why is there seemingly no knowledge of which depratment can handle de/authorisations?
How can I allow the new owner to use the device with DE to purchase online ebooks?
Thanks
BlonksterTwo problems:
1.) You can only deactivate the Reader if you have the Reader. So you'll want to communicate to the person that bought it the following:
- Plug in Reader onto a Windows machine where they have Digital Editions authorized against their AdobeID (authorization/deauthorization of Sony Readers, currently only works on Windows)
- After noticing that the Reader is recognized, press "Ctrl-Shift-E" which will bring up the device deactivation dialog
- Following the deactivation, unplug and replug the Sony Reader and they should be present with the device activation dialog
2.) Adobe only offers support for Digital Editions via Web (click on the "Submit a web case" link). Calling tech support would be unhelpful, but they normally just tell you that up front, so it's suprising/upsetting that they bounced you around.
Edit:
(But since I already told you this on the MobileRead forums, why did you waste your time with support, or did that happen beforehand?) -
Get error message e auth bad device key or pkcs12
windows 8 os did a system restore then when I tried to download a book from my library I get error message
e auth bad device key or pkcs12
It was working fine before the restoreHow To Change the Authorized Adobe ID
http://www.adobe.com/go/digital-editions-createID
What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.
If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.
Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.
deauthorize
The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.
1. Open Adobe Digital Editions
2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
3. Click the “Deauthorize” button
After this you should close Adobe Digital Editions, and then open it again.
re-authorize
If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.
Open Adobe Digital Editions
Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions. -
After the last update, my main drive would not boot on my G5. It was 4 years old and I have had so many problems with 10.5.6, I bought a new drive and installed it. I have had problems with programs not running after 10.5.4 so I installed 10.5.3.
I am able to mount the old drive and I dragged a lot of applications over. I have 2 questions, though.
1. Most applications, when I try to run ask for the installation code. This isn't a problem, as the program runs once I enter it. The problem is with the Adobe products. It won't let me enter the installation code. Instead, I get a message that the installation is incorrect and to reinstall the program. Some of the programs like Photoshop won't let me install from a previous version if it is an update. I have to install 5, then 6, etc.
Is there a file on the old disk that I can drag over to the new drive to avoid this?
2. Is there any way to access the old emails and desktop? I had a couple of programs that I purchased online mounted on the desktop that I would like to burn to a DVD.
Thanks in advance.In regard to Adobe: it used to be the case, up thru Photoshop CS1, that you could indeed move the programs to another drive by either cloning your old drive to the new, or by copying (provided you know where ALL the files are and copy appropriately). You could run off of either the original drive or the cloned drive and the programs would launch and run just fine. Such is no longer the case. Adobe has changed the way things work and you must install them where they are to reside. You may even have to contact Adobe and deauthorize the old install before you can get the new one registered--since I decided not to do the upgrade to CS4 I'm not sure about that, but I have heard stories. I do know that even Elements 6 will not run when I boot from my clone, although it runs just fine on the normal startup disk. Bottom line: your best bet is to re-intall the Adobe apps. You should not have to install all the iterations, just the one you are using, and it should ask you for the original serial number (the one you used before the upgrade install), and then the serial for the current upgrade.
Also, you probably need to make sure all traces of the old Adobe stuff are gone before doing the new install. Do a search on uninstall, it is not necessarily easily done. You may be able to remove everything necessary with the Adobe uninstaller.
Francine
Francine
Schwieder -
I am using the most recent version of Adobe reader, have uninstalled and reinstalled multiple times to no avail.
How To Change the Authorized Adobe ID
http://www.adobe.com/go/digital-editions-createID
What do you do if your copy of Adobe Digital Editions is authorized with the wrong Adobe ID? This can happen if you’ve started using a different Adobe ID or you somehow messed up the authorization in the past.
If you’re trying to open an ebook when Adobe Digital Editions is authorized with the wrong Adobe ID, you’ll get an error message like: “License fulfilled by a different user” or something similar referencing licensing or authorization.
Important note: If you have some ebooks that do require your current authorization, those will become unreadable if you authorize with a different Adobe ID.
deauthorize
The first thing to do is deauthorize Adobe Digital Editions. This will remove your current authorization.
1. Open Adobe Digital Editions
2. On your keyboard, simultaneously press the Ctrl, Shift, and D buttons (if on Windows) or the Cmd, Shift, and D buttons (if on a Mac)
3. Click the “Deauthorize” button
After this you should close Adobe Digital Editions, and then open it again.
re-authorize
If you’ve followed the steps above, your copy of Adobe Digital Editions is no longer authorized.
Open Adobe Digital Editions
Adobe Digital Editions will behave as if you’ve just installed it, and will prompt you to enter your login information for your Adobe ID. Use the Adobe ID account information that you want to use to authorize Adobe Digital Editions. -
How do I deauthorize a computer from adobe acrobat 9 pro
How do I deauthorize a user from Adobe Acrobate 9 Pro?
Hi lculmone,
Please see "How to deactivate and sign out" in Activation & Deactivation Help.
Please let us know how it goes, or if you need additional help.
Best,
Sara -
How do I deauthorize my computer in Adobe Digital Editions program?
I authorized my computer with the incorrect Adobe ID, but now I cannot authorize my computer with the correct Adobe ID. It will not let me deauthorize the wrong account nor allow me to authorize the correct account.
Ctrl-Shift-D (Cmd-Shift-D Mac) should bring up a deauthorization dialog.
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Need help to deauthorize my adobe id to ios devices.
Need help to deauthorize my adobe id to ios devices.
That will depend which Adobe DRM reader app you are running on the IOS device.
It should either be under some settings within the app itself,
or in app section within the general settings area of the device.
Might be best to do a google search for 'deauthorize bluefire ios'
(replacing bluefire with whatever your app is). -
Need help with deauthorization process for Adobe Digital Editions
How do I get the Adobe Digital Editions or rather the Adobe Support to deauthorize all computers associated with the ebook I have been trying to open?
http://forums.adobe.com/community/adobe_digital_editions
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I cannot deauthorize my adobe 4.0
i cannot reauthorize my adobe 4.0. It says try after some time.
Jeffrey hello,
Quit iTunes...
Download Cocktail and start the program... click on the 'interface' Icon and tick 'Show Invisible Items' then click the Restart button... or use Onyx to do the same thing (Make files visible).
In a finder window click on the Icon that is your Boot Volume in the Side Bar ... select users ... select shared folder ... select the folder named 'SC info' and put it in the trash and empty it ... Do Not touch any other file.
Pathway looks like this HD > users > shared > SC info > SC Info.sidb
Go back to the Cocktail 'interface' window and untick Show Invisible Items and click restart .. quit Cocktail.... if you used Onyx or any other program to make the files visible, use the same program and set it all back the way it was important
Start iTunes after deleting this folder... iTunes will prompt you to enter your authorization information again ... see now if your problem still exists...
Let's know how you get on Jeffrey ... take care ... TP -
Installing Adobe for Nook and Library Books
I was attempting to install Adobe Digital Edition to download books from my library to my Nook Simple Touch. I made an error and authorized without registering with an Adobe ID. I have now acquired an Adobe ID. I can get the library book to my computer, but it is not available to transfer to my Nook. How do I fix this?
ThanksMoving this discussion to the Adobe Digital Editions forum.
You can perform the following steps to deauthorize and reauthorize Adobe Digital Editions.
Open Adobe Digital Editions.
Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
Choose Help > Authorize Adobe Digital Editions. -
Can I register two Adobe IDs on one Laptop?
Can I register two Adobe IDs on one laptop .... and, if so, how? I think this is what I need to do; we have two Sony Readers and just one laptop. Any advice would be much appreciated .... many thanks.
Hello Jannette92
You can authorize to play his and your content but you are going to want to stay away from singing in and out each others Apple ID in the same iTunes library as that can lock out one of the Apple ID’s for 90 days. The best way to handle that is to create a separate user and have it just for his stuff and then use your user for just your iPhone.
Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
How to use multiple iPhone, iPad, or iPod devices with one computer
http://support.apple.com/kb/ht1495
Regards,
-Norm G. -
Can I add a second account to Adobe Digital Editions
I have two adobe reader accounts. One for my family one for personnel use. The computer has my personnel account on it. I want to add the family account to add books to my wifes nook. Can not seem to find out how to do that
Hi manobird,
If you used one ID to install ADE, you cannot download an ebook from a site into ADE if you used a different ID. That's the way the Digital
Millenium Copyright Act of 2000 was implemented to prevent unauthorized copying of ematerials. ADE tells you that in its HELP section. You can't add a second ID to ADE either, for the same reason.
What you CAN do is to change users, and authorize ADE with the same ID you used when you downloaded the ebook. You do this by bringing ADE up, then using the CNTLSHIFTD key combination, you will deauthorize ADE. Close ADE and reopen it, and ADE should ask you to authorize it. At this point, you can enter the second ID, and ADE will take off from there. BUT, keep in mind that any other ebooks you downloaded into ADE with the first ID will not be accessible until you go through the same process again and revert to the first ID.
Hope this helps! -
Adobe requires an ID account to install software on a single computer. However I have a portable Mac as well as a desktop system. Can I install another copy with the monthly paid installation on the second computer or do I need to buy another seat with the same account?
J-GMHey tferm78!
I have a couple of options for you to consider. First, you may simply want to authorize all of your computers for your iTunes account and turn on Automatic Downloads, so that when you download something on one computer, it will automatically download to other computers:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/ht4539
You could also look into iTunes Match, a service that would seamlessly link all of your iTunes libraries:
Apple - iTunes - Match
http://www.apple.com/itunes/itunes-match/
Lastly, here is an article that will help you move your library from one computer to another, if you so desire:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Adobe Digital Edition Errors/Troubleshooting
When installing Adobe Digital Editions, I received a corruption error message."
This occurs because the installation software coming from Adobe's Web site is unable to communicate and pass information through your companies Firewall or PC security to save to the computer, or there is potential that your network is "locked down" limiting the accessibility on the PC to install or uninstall software.
Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf
"I'm having problems opening my electronic documents."
The Electronic documents cannot be opened by Adobe Reader, they can only be used with Adobe Digital Editions. Be sure that Adobe Digital Editions was successfully installed and the File type associations are set correctly for your machine.
Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf
http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf
"I downloaded my publication but now can not access it in Adobe Digital Editions."
You may have "Authorized Computer" after initially downloading Adobe Digital Editions as "Do Not Authorize". The publication you downloaded is licensed for a different user account and can not be opened under your authorized ID.
Resolution: Uninstall Adobe Digital Editions and reinstall. Do not authorize the computer, then contact an NAIC Representative to assist you in obtaining your publication.
If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"
Resolution: Please check your system date and time is set correctly, most likely it will fix problem.
"I am getting the error 'Error getting License: License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital Editions."
This error message is a result of a several different issues:
User has installed an Adobe ID on more than one machine
User has modified the clocks on their computer
User has modified their account from a "Do Not Authorize" to an "Adobe Activated ID"
User has uninstalled and re-installed Adobe Digital Editions, but the installation is not being completely removed from the computer.
Resolution: Follow these steps:
Uninstall Adobe Digital Editions using one of these two methods:
Start > Programs > Adobe > Adobe Digital Editions > Uninstall
Start > Settings > Control Panel > Add Remove Programs
Initiate Uninstall
In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed:Start > Run > Regedit
Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder
Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys
Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads
C:\data\my digital editions
C:\my documents\my digital editions
Delete any documents within these folders:
Restore > Tasks
Restore > Failed
Re-install Adobe Digital Editions
Ebook associated with different user account:
You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.
http://forums.adobe.com/thread/544883?tstart=0
"I need to deactivate my Adobe Digital Editions ID/Password."
Resolution: Follow these steps to remove the Adobe Digital Editions ID/Password:
Open Adobe Digital Editions
Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
Deauthorize Computer screen will appear explaining – "Are you sure you want to deauthorize this computer? If you have protected items in your Digital Editions library, they may no longer be readable."
Select Deauthorize
After selecting "Deauthorize" – a message appears stating "Your computer was successfully deauthorized. Restarting Adobe Editions will require you to reactivate your computer."
Click on "Quit"
Adobe Digital Editions will close
Double-click on the Adobe Digital Editions shortcut to reopen.
The Setup Assistant will appear, click "Continue"
Select the option "Don’t Authorize Computer"
Click "Activate"
Click Continue at the "Warning" screen
Select the option "Finished"
Open Adobe Digital Editions - Previous products downloaded should now be available. If items are not or an E-LIC error is identified, a "uninstall" and "reinstall" may be required
Authorizing your ereader with ADE
In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.
1. Connect your ereader to your computer.
2. The ADE Authorize Device window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]
3. Click on Authorize Device.
4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.
Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!
For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"
Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.
Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.
If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address
Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.
Further help with ADE
Adobe have an excellent FAQ page which should point you in the right direction;
www.adobe.com/products/digitaleditions/faq (press F1 in ADE)
Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.Set your Computer to work with our eBook provider
1. Download and install Adobe Digital Editions. This software requires Flash.
2. Open up Adobe Digital Editions. It will ask you to activate your software with an Adobe ID.
3. If you create an Adobe ID:
a. You may download the book to more than one computer as long as the computers all
use the same Adobe ID. (Up to 6 computers can be activated using one Adobe ID.)
b. You can transfer your eBooks only to Nooks that are using the same Adobe ID.
4. If you decide to continue anonymously:
a. You will not be able to transfer eBooks to your Nook!
b. You may only download to one computer.
c. You can activate an Adobe ID at any time. However, you may lose the rights to see any
eBooks that were downloaded previously.
5. We recommend that you create an Adobe ID. Follow the steps to do so.
6. Activate your Nook by plugging it into your computer with Adobe Digital Editions open.
7. Adobe Digital Editions will detect your Nook and ask to activate it using the same Adobe ID as
your copy of Adobe Digital Editions. Follow the prompts. (It may take a few minutes for Digital
Editions to see your Nook.)
Getting your eBook on to your Nook
1. Open up Adobe Digital Editions.
2. Plug in your Nook. If you have not previously set it up, Adobe Digital Editions will ask to register
your Nook using the same Adobe ID as your Digital Editions.
3. Your Nook will appear on the left under Bookshelves.
4. To transfer your eBook to the Nook, click on your previously downloaded eBooks and drag them
to the Nook icon. The book will transfer.
5. Unplug your Nook.
6. To find your new eBook, go to My Library.
7. On the touch screen, scroll up until you see My Documents.
8. Your new book will be in My Documents.
9. Enjoy!
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