Adobe Illustrator CC 2014 has stopped working when saving
Hi Guys,
I need some help, i'm having this problem when saving. I've tried updating to the newest software but its still doing the same thing.
This is the event log.
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x0000000000559efe
Faulting process ID: 0x157c
Faulting application start time: 0x01cfe90079cc4a12
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: 705bfb7e-550a-11e4-82bb-74d435e86436
Faulting package full name:
Faulting package-relative application ID:
I'm running windows 8.1 on a I7 with 16gigs of ram.
Thanks in Advance.
denzal,
You may try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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Whenever i save a file in Photoshop CC or i save as it crashes and gives me the "Adobe Photoshop cc has stopped working" so i cant use Photoshop CC for this reason. I have it sometimes with Illustrator CC as well.
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Hope this is hellpfull
Date/Time: 2013-09-29 17:06:42 -0400
OS Version: 10.8.5 (Build 12F37)
Architecture: x86_64
Report Version: 11
Command: Photoshop
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Version: 14.0.0 (14.0.0.221)
Parent: launchd [286]
PID: 566
Event: hang
Duration: 1.95s
Steps: 19 (100ms sampling interval)
Hardware model: iMac9,1
Active cpus: 2
Free pages: 317898 pages (-1454)
Pageins: 709 pages
Pageouts: 0 pages
Process: Adobe Photoshop CC [566]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Architecture: x86_64
Parent: launchd [286]
UID: 501
Task size: 57801 pages (+81)
Pageins: 688 pages
CPU Time: 1.250s
Thread 0x3837 DispatchQueue 1 priority <multiple> cpu time 1.242s
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5 CGFontCreateFontsWithURL + 444 (CoreGraphics) [0x7fff896f1523]
5 CGFontCreateFontsWithPath + 40 (CoreGraphics) [0x7fff896f18c5]
5 create_private_data_with_path + 19 (libCGXType.A.dylib) [0x7fff8b4446aa]
5 FPFontCreateFontsWithPath + 173 (libFontParser.dylib) [0x7fff8b4d9b13]
5 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 1831 (libFontParser.dylib) [0x7fff8b4da835]
5 TLWFNType1Font::TLWFNType1Font(TResourceForkSurrogate const&, TResourceFileDataSurrogate const&, TResourceFileDataSurrogate const&) + 445 (libFontParser.dylib) [0x7fff8b4efe07]
5 TType1ParsingContext::ParseType1Font() + 20 (libFontParser.dylib) [0x7fff8b4f07d0]
5 TParsingContext::ParseType1Font() + 246 (libFontParser.dylib) [0x7fff8b4f0986]
3 TParsingContext::DoParse(TParserDictionary const*) + 280 (libFontParser.dylib) [0x7fff8b4f1368]
1 TParsingContext::DoCharStrings() + 417 (libFontParser.dylib) [0x7fff8b4f5ca9]
1 TParsingContext::GetBinaryString(unsigned int&, unsigned int&, unsigned int&) + 442 (libFontParser.dylib) [0x7fff8b4f56ea]
1 TParsingContext::FillBuf() + 91 (libFontParser.dylib) [0x7fff8b4f1045]
1 TType1LWFNParsingContext::GetBytes(unsigned long&) + 103 (libFontParser.dylib) [0x7fff8b4f1141]
1 TType1LWFNResourceChain::GetNextResource() const + 54 (libFontParser.dylib) [0x7fff8b4f4a90]
1 TResourceFileDataSurrogate::TResourceFileDataSurrogate(TResourceForkSurrogate const&, unsigned int, short) + 42 (libFontParser.dylib) [0x7fff8b4e1764]
1 operator new(unsigned long) + 34 (libstdc++.6.dylib) [0x7fff83fd9347]
1 malloc + 41 (libsystem_c.dylib) [0x7fff852d2bd7]
1 malloc_zone_malloc + 71 (libsystem_c.dylib) [0x7fff852d2183]
1 _spin_lock$VARIANT$mp + 13 (libsystem_c.dylib) [0x7fff852a7f6d]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 461 (libFontParser.dylib) [0x7fff8b4f5cd5]
1 TType1LWFNParsingContext::CharString(unsigned int, unsigned int, unsigned int, char const*, char const*, unsigned int) + 409 (libFontParser.dylib) [0x7fff8b4f622d]
1 <executing in user space>
1 TParsingContext::DoCharStrings() + 342 (libFontParser.dylib) [0x7fff8b4f5c5e]
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I need help please. Exactly what my title says. It makes me close the program whenever I join/try to get on Photoshop CC 2014 and says it has "stopped working."
Moving this discussion to the Photoshop General Discussion forum.
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Adobe photoshop cc 2014 has stopped working in windows 8
I am facing problem with the Photoshop 2014 release. It's getting stopped just after the start. Attaching a screenshot for the same.
Thanks
Bhupendra SinghCan you please tell me how I can tell what in the error report tells me what's going wrong? I've updated my driver and it still isn't working so I don't know what else I can try. Here is my data from the application error report
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2857, time stamp: 0x50529f18
Exception code: 0xc0000005
Fault offset: 0x00000000008059c3
Faulting process id: 0x1670
Faulting application start time: 0x01cfbcda1802f040
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdfcl64.dll
Report Id: 57b87f97-28cd-11e4-be80-8851fbfcab9f
Faulting package full name:
Faulting package-relative application ID:
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