Adobe Media DownLoader (Ben. Incomplete download)

Adobe Media DownLoader will only download 52 of my photo's while I can see over 2000 in my library. I would like to archive my library before the June deadline.

Ben
I assume you don't see any error messaage since it thinks it completed, right?
To investigate this we would have to look at the error logs -
Start your download and if it is incomplete again send us the Log.txt file from the locations listed.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-n umber>/Local Store/
You can email me the log.txt file to Amreek at [email protected]
If there are no error logs since it seemed to complete happily, also let me know.
Thanks,
Pattie

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Adobe Media Downloader pauses and will not resume (June 18 deadline!)

As an Adobe Photoshop Elements subscriber, I scanned and stored 924 pictures, most of them TIFFs of original family photos from the 19th century. Adobe has emailed me to download all the TIFFs before June 18 because of the platform change to Revel, which does not support TIFFs. As instructed, I have downloaded and installed AdobeAir and Adobe Media Downloader and I have made numerous attempts, on two different PCs (both Windows 7), to make the download. Each time, Media Downloader pauses, usually at about image 400, and says to check if the disc is available (plenty of room on my drives, and I have also attempted with a clean external hard drive) and then to resume. Clicking "resume" just brings up the same message endlessly. So I restart Media Downloader and it begins the process again at image 1, only to eventually pause again and ask me to resume. So hard drive space isn't the problem, and my ISP is Verizon FIOS with measured speeds above 75/35, so these pauses shouldn't be being caused by network speeds.
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Try using Chrome as a browser, clearing the browser cache, and then load adobe air and download the archiver. Please let me know if this works for you
Pattie
If you have files other than JPEGs in your Photoshop.com account and they have not been backed up somewhere else, or you have opted out of the move to revel, then you should use our ADOBE MEDIA DOWNLOADER at this link to save them to your computer before your Photoshop.com account closes at the end of the transition period in June 2013. You will see a screen like the one below. Download and install Adobe Air first. Then download install the media downloader. It can take a while if you have a lot of files.
You will be asked to download and install Adobe Air first, which is found at: http://get.adobe.com/air/
After installing the AIR runtime, you should be able to launch the Adobe Media Downloader by clicking the link. The direct link is:
http://static.photoshop.com/express-tools/organizer/downloader/Downloa der.air

Adobe media downloader trouble

I didn't get download the adobe media downloader to archive my files of photoshop express.

I had one other user with this issue using firefox. Try this:
If you get an error when trying to install the downloader, try this:
get the AIR runtime:
http://get.adobe.com/air/
After installing the AIR runtime, you should be able to launch the
Downloader.air file to install it.
Downloader .air file:
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Adobe Media Downloader

I downloaded and installed the Media Downloader. When I attempt to open I only see a Grey rectangle about half and inch by 2 inches. Please help. I have tried uninstalling and reinstalling.

Hello,
Apologies for the inconvinience.
The workaround to get rid of the tiny window is to close the downloader and delete the cache folder
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>
and then relaunch the downloader.
However this will start download afresh. You will have to login again with your Login email and password and download will start again.
Hope this helps
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I was downloading my 2800 pictures from photoshop dot com onto a temporary computer I'm using untill mine is repaired. The media downloader froze two thirds of the way through. A restart didn't help. I uninstalled and re-installed but still no go.I get a tiny fraction of the screen showing the program is there, but that's all. Any ideas?

Hi Nedzuli,
Looks like the cache has got corrupted and that is why you are seeing a small screen of downloader and cannot take any action on it.
Please delete the following folder and restart the downloader. This should help you resolve the issue.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
Please let us know if this worked.
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I've needed to restart my download many times which wouldn't be so bad if I could continue from where it left off. I have 40,000 files and each time it's after more than 24 hours of downloading (over 7000 successful downloads), it boots me off to the sign in screen. I'm getting really frustrated but want to archive my files while photoshop.com is still available. Please help. Are there any other options besides individual downloads? I have too many files to do that. This downloader has been running all week and I only get through about 25% each time. Please help?

Hello,
To investigate this further :
Can you send me the Log.txt placed here
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-number>\Local Store
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-number>/Local Store
You can send the log file to [email protected]
Regards
Amreek

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I've just downloaded and installed the latest Adobe AIR - v3.6 as it asked the first time from Adobe, but it keeps showing this message. What am I doing wrong, or is it something else? I'm using Windows XP SP3.

Hello,
This is a very specific case of some machines having problem with Air installation. I googled it and the closest i could get is to try installing an older Air version from here and see if that works.
http://helpx.adobe.com/air/kb/archived-air-sdk-version.html
Try with 3.5 runtime.
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Hello
Here is the instructions for you to download your media files to your computer,
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http://www.photoshop.com/misc/membership-faq#downloader
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Hello Owen01,
I thought I would follow up to see if you are still having issues with the Adobe Media Downloader.
If you are having the issue, then we need to investigate this issue. We would have to look at the error logs -
Start your download and once it gets completed please send us the Log.txt file from the locations listed.
WIN : C:\Users\<Username>\AppData\Roaming\com.adobe.px.Downloader.<some-num ber>\Local Store\
MAC : /users/<username>/Library/Preferences/com.adobe.px.Downloader.<some-n umber>/Local Store/
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Scott

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Hello Andrew,
Which operating system are you using? Did the media downloader fail to download or your images? If its the Adobe Media downloader is failing, make sure that you have the latest Adobe Air installed http://get.adobe.com/air/. If you are on a pc, then click the different operating system link. If you are trying to download the images, then make sure you are downloading to your main harddrive and not an external storage device. Let me know if this still is not working as I can investigate of why this is happening.
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