Adobe Media Encoder Exporter.cpp 396 Error

Hi,
I'm receiving this error when I try to convert a .mpg to a .flv. I have Adobe Web Premium CS5.5 running on windows 7 x64. I have also encounted this error on Windows 7 x32.
I can use CS4 to convert the video but I would love to use CS5.5 as I am removing CS4 soon.
I tried to search around for this error but it seems no one else has come across it yet.
Much appreciated if I could get this working today.

Dito, I'm having the same problem.
Any solution yet?

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Why won't Adobe Media Encoder export WMV?

I am using Adobe CS6 Design Standard with Adobe Media Encoder, and I'm trying to export video files to WMV using the Encoder. I'm am running Windows 8 and for some reason the option to export to WMV does not come up for me. I only get four options of formats, while online it says I should have many more. This is a full version of CS6 that I bought and paid for, and every program is up to date.

Can I just buy the converter plugins or do I have to buy premiere pro or after effects?
On Jan 9, 2014, at 1:07 PM, Todd_Kopriva <[email protected]> wrote
Re: why won't Adobe Media Encoder export WMV?
created by Todd_Kopriva in Adobe Media Encoder (AME) - View the full discussion
The formats and codecs available for export through Adobe Media Encoder differ depending on what Adobe applications you have installed. The vast majority depend on the video applications, After Effects or Premiere Pro, being installed.
http://blogs.adobe.com/kevinmonahan/2011/09/13/installed-codecs-in-ame /
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Adobe media encoder export error "writer not found"

When trying to export to wmv using adobe media encoder I get an export error of "writer not found". I did a search and found others having the same issue with no fix as far as I can see. Just wondering if anyone has any more iformation on this. I'm using Vista Ultimate and Premiere CS3.
Thanks

I registered the WMEncoderHelper.exe file with regserv, but I still get
the "writer not found error". I wish I knew what codec it is trying to find and use.

Adobe Media Encoder exports different video than what appears in CS4 timeline

I'm using Premiere CS4 to edit a short skiing video. All shots were taken using a GoPro @ 60fps, 720p. All of the clips were converted into slow motion by using "Interpret Footage" and setting the frame rate to 24. I used the sequence preset "AVCHD 720p 24", and editing seemed to work fine. The video played smoothly and correctly. However, after exporting in Adobe media encoder, the video was far different than what I previewed in the timeline. It seems as though each clip shows up at the correct time, but it disregarded any trimming I did to the clips and each one is played from the very beginning. Also, each clip plays extremely slowly, and there is signifigant ghosting (frame blending issue?). I can also see that the preview window that shows up while I set the export settings displays the incorrect video as well. However, if i change it from "source" to "output", it displays it correctly. I tried exporting using H.264 720 24p and the youtube HD widescreen preset, both of which failed. I am somewhat new to HD video, but I cannot seem to come up with any reason why my video will not export correctly. Any thoughts?
PC Specs:
Intel Q6700 quad core @ 2.66gh
4gb ddr2 ram
1tb 7200rmp hard drive
GeForce gt240 graphics card w/ 1gb dedicated video mem
windows 7 ultimate 64
All updates to premiere installed

I don't think AVCHD is the correct preset... but I use CS5 so not 100% sure
Flip or GoPro video http://forums.adobe.com/thread/437535?tstart=0
- And http://forums.adobe.com/thread/668369?tstart=0
- And http://blogs.adobe.com/VideoRoad/2009/12/using_a_flip_minohd_camera_wit.html
- Says to use the XDCAM EX 720p 30p (or 60p?) setting for Flip (maybe GoPro?)

Adobe Media Encoder Export Settings Window Dimensions Problem

Any help on this would be appreciated: I'm on a macbook pro, osx 10.6, using CS4 Web Premium. I used to have an external monitor hooked up which had much higher resolution, so when using Adobe Media Encoder I'd click the Settings button on a video to get the Export Settings window, then stretched the Export Settings window to be the size of my external monitor. Now, I'm just using my laptop, and the export settings window does not have the resize buttons at top left to adjust it back to the size of my laptop, and the bottom third of the export settings window is getting cut off so I can't see the cancel/ok buttons etc.
I've tried re-installing media encoder (via reinstalling flash using the CDs) to try to 'reset' the window sizes, didn't fix the problem.
If anyone knows of any other preferences or something I could delete to fix this, I'd be one thankful dude.

Yes, I was getting the same response. It means Adobe is not using OS native windows (shame on them!).I just tried something with CS4 that worked, though. Try this:
Quit Media Encoder
Go to UserHomeDirectory > Library > Preferences > Adobe > Adobe Media Encoder > 4.0 and delete the files called 'AMEPrefs.xml' and 'AppPrefs.xml'.
Then restart Media Encoder. For me, this reset the window size and placement. I tried moving the Export Settings window down so half of it was off the bottom of the screen. Once I deleted these files and restarted, the window was smaller and repositioned.
If that doesn't work, try downloading the demo of this product:
http://irradiatedsoftware.com/sizeup/
It says that Adobe programs are "trouble" programs, that they probably won't resize, but they should at least move. If nothing else, maybe you can move the window to a negative y value (up) so that the resize handle is visible, then move it back down so the header bar is visible again...

Adobe Media Encoder Export like source size

Hey,
i´m trying to set up a custom export setting based upon HD BlueRay Mpeg setting.
My source is a custom size (1400 x 1050 px), but i am not able to change to "size as source".
Any Ideas how to change that?
THX
MArco

Marco,
You can use AME to encode a 1400x1050 M2V file.
You need to use the generic MPEG2 format (not Blu-ray or DVD) and change the Level to High. (High 1440 will also work, but it is designed for specific applications.) You will also need to set the Profile to Main or High.
The most important factor is what type of MPEG2 streams your playback device will support. That will be important for setting the Profile and Level values, which constrain the bitrate and therefore the frame size/frame rate of the MPEG2 stream. (This is what Mylenium was referring to.)
Read this for more technical detail about different Profiles and Levels:
http://en.wikipedia.org/wiki/H.262/MPEG-2_Part_2#Video_profiles_and_levels
You cannot transfer encoding presets between After Effects and AME. However, remember than you can encode an After Effects comp directly from AME without rendering an intermediate comp first. Either drag and drop the comp from AE's Project panel into the AME queue, or simply import the AE project into AME, and choose the comp you wish to render. In the next version of After Effects, this process will be much easier with the introduction of a new Add To Adobe Media Encoder command from within After Effects.
http://blogs.adobe.com/aftereffects/2013/04/whats-new-changed-after-effects-next.html
If you want to contact in-person support for AME, visit the following page and choose After Effects as the product (there is no AME option because AME is not sold separately).
http://helpx.adobe.com/contact.html

Adobe media encoder - export h.264 59.94fps 4096x2160 .mp4 file

I have been trying to export footage from the following camera, the Sony PXW-Z100 and trying to export a h.264 59.94fps 4096x2160 .mp4/.mov file.
I found this article and presets from Video Road, but am unable to get this specific combination working in anything but compressor.

A better place to ask is Adobe Media Encoder (AME)
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Adobe Media Encoder has encountered an error WinFile.cpp-785

Hello,
I am trying to convert videos to mp4 (h264) for my ipad.
27 tv shows from a DVD rip, all the exact same codecs, frame size, sample rate, fps, just varying a little in duration (and of course then, size 358mb-360mb).
At the time there was no iOS, so used xvid for good file size. Now I must update them all.
6 videos did convert, all 21 others failed with the error message in title.
There is no pattern in the 6 that worked and the 21 that failed, order they ran, file size, file name size, anything.
The encoding fails at different times as well, 1 minute, 4 minutes, but usually quickly
Source videos all have:
XViD MPEG-4 Codec 512x384 25fps
MPEG audio mpga 128kb/s 48khz
Destination files are:
H.264
NTSC, 512x384 24fps Progressive
AAC, 192kbps 48kHz, Stereo
VBR, 1 Pass, Target 1.58, Max 5.11Mbps
I do see that the audio is encoding higher than source, but why wouldn't all videos fail?
Will try to lower the audio and see if that helps any.
I did try the lower audio setting, and still failed with 785.
Second, on a failure, is there anyway to have AME continue on an error instead of wait for me to press continue?
Message was edited by: mubhcaeb78

I am having the same problem. I am trying to convert some .avi video because I cannot use it likethis with Final Cut Pro, After Effects nor Premiere Pro, so when I go to convert it using the .264 codec i get this error. Any help?

Adobe Media encoder has encountered an error: \Src\Init.cpp-754

What the heck? This occurs on all of my windows machines (Intel desktop, AMD laptop), trying to encode divx avi files that previously were able to be encoded in previous versions of AME.
Anyone know of a fix?

Then use the previous version.
AVI means nothing. I had a word document saved as AVI and PR could not handle it. AVI is just a container and can have all kinds of stuff inside, old shoes, scrap metal, chemicals, furniture, electronics, spare car parts, pharmaceuticals, you name it. The only thing relevant is WHAT IS INSIDE the container, the codec. If PR does not like it, either convert to something that is editable or use different software.

Adobe Media Encoder has encountered an error. (please help... just few hours to deadline)

1. 2.
2.
after screen 2 nothing happens again (it's cs4)

hi SpaceCherryFilms, would be very grateful if you can be more specific (steps) on how to render directly fro PPRO CS4, this what i did & got the above error message: after editing the video i did took the ff. steps:- 1. -clicked File 2. -Export (in file pull down menu & clicked Media) 3. -Export Settings dialog box appeared (clicked Output Name [rename & location then Save) 4. -Ok (on the Export settings dialog box) 5. -Start Queue
* sometime times AME hangs (freezes) so i used (alt + cmd + esc) to end it, other times too the above error message pop up.
details of my computer:
Mac OS X version 10.6.6
3.06ghz Intel Core 2 Duo
Memory 4gb 1067 mhz DDR3
Startup Disk: Capacity 999.86gb
Available 288.94gb

Adobe media encoder exports look pixelated and has artifacts.

Hello all,
For the past week we've been having terriable looking videos after compressing them with premiere pro 2014 or AME CC 2014. I though it might be a key framing issue at first. When we look at the final product we have areas where pixilation and artifacting show. We film on canon c500 so we edit with mxc files. We export out with the Youtube settings and adjust them manually. We have 2 areas we export for. 1280x720 at 4mbps and 1920x1080 at 10 to 15mps. We have never had this bad of looking video before we switched to cc2014. I work on Mac OS X 10.9.4 with a 6 core inter Xeon 32GB memory and we have the Kona LHi AJA graphics card.
Here is an example of what we are getting.
test2.mp4 - Box
If you look at around 3 seconds the whole screen will pixalate and you'll see artifacts for about 10 frames. It's really bad in my opinion and we can't display this. I called Adobe for support and after 2 hours they only trashed my preferences and took my complaint. That's all the help I've gotten so far.
Any help will be very appreciated.
thanks for you're time.
Lee

I don't think AVCHD is the correct preset... but I use CS5 so not 100% sure
Flip or GoPro video http://forums.adobe.com/thread/437535?tstart=0
- And http://forums.adobe.com/thread/668369?tstart=0
- And http://blogs.adobe.com/VideoRoad/2009/12/using_a_flip_minohd_camera_wit.html
- Says to use the XDCAM EX 720p 30p (or 60p?) setting for Flip (maybe GoPro?)

Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

CS4 Adobe Media Encoder & FMLE are two different softwares - you can post your query here:http://forums.adobe.com/community/ame

Adobe Media Encoder CS4 Error: WinFile.cpp-754

When encoding video from one format to another (no matter what is source and what is result file format) I have an error after some time or in the begining of the process. "Adobe Media Encoder has encountered an error ..\..\Src\Win\WinFile.cpp-754"
Version of Encoder is 4.2.0.006 (updated).
I can't encode any files. What is the problem?

Any update on this?
I get WinFile.cpp-754 on CS4 and WinFile.cpp-785 on CS5 trying to encode the same AVI file.
I'm trying to load a 59.94 fps AVI file into PremierPro CS4 and need to convert it to something else (correct?)

Bug report: Adobe Media Encoder (CS5) has encountered an error (WinFile.cpp-759)

I have a 714 MB Xvid file that I want to split into smaller pieces. I have gone successfully through a similar process earlier with a larger Xvid file using the same version of Adobe Media Encoder (CS5). It appears that no matter which output video format I choose, the process crashes with the following error message shown in a new pop-up dialog:
"Adobe Media Encoder has encountered an error. [..\..\Src\Win\WinFile.cpp-759].
(Even the source program file line number 759 in the above error message is always the same, regardless of my chosen output file format.)
The only option available from this point onwards is the "Continue" button. When I click Continue the program terminates with the Windows program crash message "Adobe Media Encoder CS5 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. <Debug> / <Close program>"
My search for other similar problem reports revealed that some user(s) has/have experienced a very similar problem in CS4, but the source line number was slightly different in CS4. Both problems are probably caused by the same error in Adobe's software. The small difference in source line numbers is probably due to some (minor) and probably unrelated changes to this C++ source module (WinFile.cpp).
It might of course be the case that this particular input video file has some rare encoding or other embedded problem. However, the fact that I can view the video without problems using Windows Media Player does not support this theory.
Apart from this message board I could not find any other avenue to report this bug to Adobe (without paying for support - which I am obviously not going to do as this is clearly a programming bug in the software). Hopefully some Adobe developer responsible for Media Encoder maintenance will read this forum from time to time and would subsequently inspect the source module for any obvious defects. I could supply the source video file with which this problem can be reproduced at will.
Regards
Jouni Juntunen

OK, I've reported the bug in the linked location. However, I had to use "Creative Suite" as the application, because "Adobe Media Encoder" was not an available option.
Jouni Juntunen

Adobe Media Encoder error, please help

I've just recently tried to use Adobe Media Encoder for the first time and no luck. When I try to run a queue it gives me the following error message and shuts down. I have AME version 5.0.1.0 64 bit for Win 7 64 bit. I'm trying to convert a .MPG into any other format. I've tried many different configurations and it still shuts down. Please help. I want to use this thing.
Adobe Media Encoder Debug Event
Adobe Media Encoder has encountered an error.
[..\..\Exporter.cpp-390]
button - Continue
then it shuts down

Hi,
Having exactly the same issue. Did you manage to resolve?
Nell

Adobe Media Encoder Exporter.cpp 396 Error

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