Adobe PDF Printer (Acrobat Pro 9.3.2) causes Print Spooler crash on Windows 7 64-bit

We have recently upgraded our office to Windows 7 64-bit. This upgrade has been very smooth with the exception of Adobe Acrobat 9 Pro. We are running Acrobat 9.3.2, I know there are a couple of additional updates available but they do not fix this issue if installed.
The problem occurs when users create documents using the Adobe PDF printer. The Print Spooler will crash, causing the application they are printing from to stop responding and they are forced to close the program. From this point onwards the user will be unable to print to any printer whatsoever, until they restart their computer. Stopping and starting the print spooler (clearing temp files as well) sometimes corrects the issue, but by the time they have found an admin to do this they may as well just restart.
I should note that this problem is not very consistent. It occurs sometimes after one PDF has been created, sometimes after they have created many PDFs, and sometimes not at all. It doesn't seem to matter which application they create the PDF from either. It's very irritating because I can't pin it down to anything in particular.
I've Googled a lot around this subject and I can see that I am not the only one with this issue, however there don't seem to be any solutions out there. This issue is widespread across our organisation and I would greatly appreciate any constructive suggestions on finding a resolution.
Many thanks, Steve.

Several months ago, I started working on this issue and thought that I had it resolved by uninstalling the "Internet Printing Client" from "Windows Features" (Start > Control Panel > Programs and Features > Turn Windows features on or off > expand Print and Document Services > uncheck Internet Printing Client). This change seemed to help at the time, as I was then unable to reproduce the issue and the end-user was unable to reproduce the issue for two weeks after (thus I closed the help desk case). But now it looks like the issue is back. Maybe the above setting will help someone else, but I'm now looking for a permanent fix.
PS: I have instructed our users on the "Save as PDF" option provided in Office 2010, but I don't think that is used all the time, and the PDF printer is there only option in other applications (IE for example).
Anybody had this issue and found a fix?
Thanks,
Justin

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